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Coles Group Reviews

105 Reviews
105 Reviews
Rating Trends

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John Durkan
1 Rating
  1. 1 person found this helpful  

    You'll Love Coles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coles Group


    Work environment has been significantly improved since Ian McLeod came on board - more open and friendly atmosphere, supportive teams, good leadership.


    Insufficient parking allocations, poor catering, new open plan seating arrangements a little too cramped in some departments and very male-dominated environment.

    Advice to ManagementAdvice

    Offer more opportunities for lower level staff to participate in decision-making activities in order to get more involved in the business.

    No opinion of CEO

Coles Group Interviews

Updated Oct 17, 2014
Updated Oct 17, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Team Member Interview

    Anonymous Interview Candidate in Brisbane (Australia)
    Anonymous Interview Candidate in Brisbane (Australia)
    Application Details

    I applied online. The process took 3 weeksinterviewed at Coles Group in October 2014.

    Interview Details

    Application online and then book a group interview. If successful, you get a 1-1 interview with the store manager and then get the job.
    For group interview, group discussion about: your understanding and experience about excellent customer service, why you want to work at Coles, give priority ranking for a couple of situations such as an oil split on the floor, you saw a team member putting something into his pocket etc...

    For one to one, tell me about yourself, what does excellent customer service mean to you, give some examples where you show some values such as customer first, safety in service, integrity; examples about you sorted a difficult situation, your achievement...

    Interview Questions
    • An example you showed concerns about safety in customer service. Fortunately I have done a tour guide job so I had something to say. Otherwise I can't think of a good example. Maybe you can say something like there was water on the floor and you wiped it prior to other things?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview

Coles Group Awards & Accolades

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Additional Info

Headquarters Hawthorn East, Australia
Size 5000+ Employees
Founded 1914
Type Subsidiary or Business Segment
Industry Retail
Revenue Unknown / Non-Applicable
Competitors Woolworths Limited, ALDI

Hungry and thirsty Australians can count on Coles. Coles Group is one of the country's largest food retailers with more than 740 supermarkets run under the Coles and Bi-Lo banners, 785 liquor (Liquorland, Vintage Cellars, 1st Choice), and 620 combination gas stations and convenience stores (Coles Express). It also offers online grocery shopping and owns a portfolio of 90-plus hotels across Australia. The company sold its Myer department stores in 2006 and changed its moniker from Coles Myer to better reflect the chain's sale. Coles has operated as a subsidiary of business... More

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