Coles Group Photos
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I worked at Coles GroupPros
Work environment has been significantly improved since Ian McLeod came on board - more open and friendly atmosphere, supportive teams, good leadership.Cons
Insufficient parking allocations, poor catering, new open plan seating arrangements a little too cramped in some departments and very male-dominated environment.Advice to ManagementAdvice
Offer more opportunities for lower level staff to participate in decision-making activities in order to get more involved in the business.RecommendsNo opinion of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 3 weeks – interviewed at Coles Group in October 2014.Interview Details
Application online and then book a group interview. If successful, you get a 1-1 interview with the store manager and then get the job.
For group interview, group discussion about: your understanding and experience about excellent customer service, why you want to work at Coles, give priority ranking for a couple of situations such as an oil split on the floor, you saw a team member putting something into his pocket etc...
For one to one, tell me about yourself, what does excellent customer service mean to you, give some examples where you show some values such as customer first, safety in service, integrity; examples about you sorted a difficult situation, your achievement...Interview Questions
Accepted OfferPositive ExperienceAverage Interview
- An example you showed concerns about safety in customer service. Fortunately I have done a tour guide job so I had something to say. Otherwise I can't think of a good example. Maybe you can say something like there was water on the floor and you wiped it prior to other things? View Answer
Let us know if we're missing any workplace or industry recognition –
Hungry and thirsty Australians can count on Coles. Coles Group is one of the country's largest food retailers with more than 740 supermarkets run under the Coles and Bi-Lo banners, 785 liquor (Liquorland, Vintage Cellars, 1st Choice), and 620 combination gas stations and convenience stores (Coles Express). It also offers online grocery shopping and owns a portfolio of 90-plus hotels across Australia. The company sold its Myer department stores in 2006 and changed its moniker from Coles Myer to better reflect the chain's sale. Coles has operated as a subsidiary of business...