Collections Etc.

  www.collectionsetc.com
  www.collectionsetc.com

Collections Etc. Reviews

7 Reviews
2.4
7 Reviews
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Todd Lustbader
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  1. 1 person found this helpful  

    Very nice enviroment and room to advanced up in the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Wichita, KS
    Current Employee - Customer Service Representative in Wichita, KS

    I have been working at Collections Etc. part-time (less than an year)

    Pros

    They give you good training, and they seem to help you when you are very new. They make sure that they give the information you need to succeed. They give you advice to improve your job. The management and the office staff do the best they can to help you. I like that it is a smaller company at this location. Everyone there is friendly and the management is willing to listen to your concerns if you have any.

    Cons

    The pay is low compared to other call centers in the area. The other problem is they have went to a paperless enviroment. I feel that even though everything is done on computers we still need the catalogs in front of us and the choice to use scratch paper.

    Advice to ManagementAdvice

    Allow us to have scratch paper so when we are taking orders and we jot down the order numbers or other codes and that way we won't have to ask the customer to repeat it twice if the system is slow or acts up. I understand that fraud is a big issue with the Credit Cards but give us one piece of paper and we can turn it in to the front when we are off the phone if they don't completely trust us about the customers info we are getting.

    Recommends
    Positive Outlook

Collections Etc. Interviews

Updated Oct 24, 2014
Updated Oct 24, 2014

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Elk Grove Village, IL
    Anonymous Interview Candidate in Elk Grove Village, IL
    Application Details

    I applied online. The process took 1+ weekinterviewed at Collections Etc..

    Interview Details

    Fast and direct. Answered online ad, got called in for interview. No hard questions as they wanted people for holiday season. Started at next training session within 10 days. Btw if hired initial training was a challenge. About two weeks in a classroom learning their computer system. Since I hadn't seen a classroom in decades it was no cakewalk. But it was a supportive environment and it all worked out fine.

    Negotiation Details
    Did not attempt.
    Accepted Offer
    Positive Experience
    Average Interview

Collections Etc. Awards & Accolades

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Additional Info

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Website www.collectionsetc.com
Headquarters Elk Grove Village, IL
Size 150 to 499 Employees
Founded 1972
Type Company - Private
Industry Information Technology
Revenue Unknown / Non-Applicable per year
Competitors Unknown

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