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Computacenter Reviews

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Computacenter CEO Mike Norris
Mike Norris
67 Ratings
  • Helpful (6)

    Company offering high tech future proof solutions to customers, yet internally still lives very much in the past!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Computacenter full-time (More than 3 years)

    Pros

    Good people, fast changing and paced environment. Opportunity for growth, however it's very much as a result of firefighting and being moved around, rather than through applied development. Good benefits such as health Insurance and Ticket Restaurant - Although it's only making up the lower salary. Good work life balance if you're not a L1 call taker!

    Cons

    Ironically there is a big lack of IT knowledge, people are generally only recruited for language skills then performance reviewed against technical, and soft skills gained only from poor on boarding and training. The Barcelona service center started purely for the languages that couldn't be easily recruited at the major Computacenter locations such as Hatfield. As such the services initially arrive at Barcelona with a very heavy focus on Language support, yet as contracts mature and CC makes more promises to the clients, when contract renewal time arrives, more and more technical projects arrive at CC Barcelona. It's often left to the analysts and team leaders to come up with technical solutions or work on projects that require skills above their current level. Considering the amount of extra tasks most people perform, the salary is poor and looks like it hasn't been reviewed since the company first set up in Spain approx 10 years ago. It's not competitive and the company needs to get up to date. There are currently a large number of vacancies not filled, and looking around sites like this and seeing similar roles with better salaries, it's not surprising. Health Insurance and Ticket Restaurant are nice to have, but CC seems to think that it's part of your "salary", many other companies in the region offer the both and still pay a higher salary. It's a not a replacement. To me this mentality is from 10 years ago, when it wasn't perhaps so common, however today it's expected from a company of this size. At an operational level, it's pretty embarrassing to be Europe's leading IT support company, when almost all of our clients are using newer equipment and operating systems than we are internally! As the "experts" I really feel we should be leading by example rather than lagging behind.

    Advice to Management

    Take a look at the service model, after 10 years of accounts coming, going and growing, there is a need for more technical resources and training. The recruitment policy needs to reflect this, we cannot continue to ask for language skills alone. Same applies to the salary scale, look around at other companies and see how competitive you really are. It's time to review the 10 year old scale you have, the cost of living has shot up here in 10 years. And tell Mr Norris to stop with the ridiculous emails, I don't care where he last went to his Villa and how much his lunch and hotel cost the company,


Computacenter Interviews

Interview Experience

Interview Experience

57%
14%
28%

Getting an Interview

Getting an Interview

38%
28%
14%
9
4
4

Interview Difficulty

2.9
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Level I Analyst Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Computacenter.

    Interview

    I applied directly via their website. The interview was easy, conducted by two people in English and lasted about 30 min. Also, as I'm not a native French speaker they asked my a few questions in French. At the end there was a short test to assess you general IT knowledge.

    Interview Questions

Computacenter Awards & Accolades

Something missing? Add an award
Enterprise Management Partner of the Year Award Winner at VMworld® 2013 Europe , VMWare, 2013
McAfee UK & Ireland Partner of the Year , McAfee, 2013
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Additional Info

Website www.computacenter.co.uk
Headquarters Hatfield, United Kingdom
Size 5000+ Employees
Founded 1981
Type Company - Public (CCC)
Industry Business Services
Revenue $2 to $5 billion (USD) per year
Competitors Unknown

Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their business. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers’ infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise ... More

Mission: Computacenter’s mission is to maximise user productivity and the business value of IT for Enterprise and Corporate organisations. In doing so, we deliver strong returns for our shareholders and enrich our employees’ careers.

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