Consumer Financial Protection Bureau

www.consumerfinance.gov
Engaged Employer
Recent Updates
  • Consumer Financial Protection Bureau update
    2 days ago

    In the past month, credit reporting complaints showed the greatest monthly percentage increase compared to other products the CFPB accepts complaints about (including debt collection, mortgages and credit cards – to name a few). Check out this month’s report to see trends across all consumer complaints.

    This Month's Complaint Report: Credit Reporting Issues > Blog > Consumer Financial Protection Bureau

    This month's report puts the spotlight on credit reporting. Credit reports play a big part in major consumer lending decisions, including mortgage loans, auto loans, credit cards and private student loans. The largest three nationwide credit reporting companies (Equifax, Experian and TransUnion) maintain credit files on nearly 210 million U.S.

  • Consumer Financial Protection Bureau update
    11 days ago

    We’ve put together some helpful advice and information for borrowers enrolled in income-driven repayment plans.

    When you make student loan payments on an income-driven plan, you might be in for a payment shock > Blog > Consumer Financial Protection Bureau

    Earlier this year, we asked you to share your #StudentDebtStress story. More than 30,000 of you answered, telling us about payment processing problems, servicing transfer snags, customer service confusion, and obstacles for borrowers in alternative repayment plans. You can check out the comments that were posted.

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Consumer Financial Protection Bureau – Why Work For Us?

Learn about the Bureau

 


 

We work to make markets for consumer financial products and services work for Americans. We arm people with the information they need to make smart financial decisions, and we protect them from unfair, deceptive, and abusive practices.

Above all, this means ensuring that consumers get the information they need to make the financial decisions they believe are best for themselves and their families. But it also means we look out for bad actors—through regular examinations of financial companies, complaints from consumers, and our own investigations—and when we find unfair, deceptive, or abusive practices, we take action. We also:

 
Educate

We work with financial companies to help them understand how to follow our rules. We write reports about the state of the market. We answer common consumer questions and create toolkits so people know what their next step should be.

 
Enforce

We take action against bad actors who hurt people in the financial services marketplace, returning billions of dollars to consumers.

 
Empower

We create tools that let consumers take greater control of their options. We create opportunities for entrepreneurs, experts, advocates, and the financial industry to innovate in consumer-friendly ways.

Privacy Notice

The CFPB is committed to expanding access to information and engaging consumers and other stakeholders. One of the key ways we seek to accomplish this is the use of third-party social media websites and applications. Full use of this website requires that you first register, which involves giving your personally identifiable information (PII) to Glassdoor. Glassdoor is a private entity whose server is not under the control of the CFPB. No PII you provide in registering or using Glassdoor will be retained by the CFPB, nor is it covered under the Privacy Act of 1974 or subject to the CFPB's privacy policy. While the CFPB does not collect or request PII through Glassdoor, we may occasionally come into contact with unsolicited PII due to circumstances beyond our control.

The CFPB encourages you to read the Glassdoor privacy policy, and periodically review it as the policy may change at any time.

Our core functions

Congress created the CFPB to create a single point of accountability for enforcing federal consumer financial laws and protecting consumers in the financial marketplace. Before, that responsibility was divided among several agencies. Today, it’s our job.

Among other things, we:
  • Write rules, supervise companies, and enforce federal consumer financial protection laws
  • Restrict unfair, deceptive, or abusive acts or practices
  • Take consumer complaints
  • Promote financial education
  • Research consumer behavior
  • Monitor financial markets for new risks to consumers
  • Enforce laws that outlaw discrimination and other unfair treatment in consumer finance

Careers at the CFPB

We make consumer finance rules more effective, consistently and fairly enforce those rules, and empower consumers to take more control over their economic lives.

Come join us.

Our people are our most valuable resource. We come from a variety of academic, ethnic, and social backgrounds to work here, all grounded in the same mission: making consumer finance markets work for the American people.

Help us continue to grow and develop our 21st century agency. The work you do will directly impact the lives of American consumers.


The CFPB is committed to creating and sustaining a new generation of leaders. There are many opportunities for you to make an immediate impact.

Featured programs

Brandeis Honor Attorney Program

A two-year fellowship that provides law students and recent law school graduates early, substantive opportunities to use and develop their legal skills and make a difference in the lives of American consumers.

CFPB Summer Internship

A twelve-week, paid summer internship program for high-potential students to assist in a variety of operational and mission-oriented projects. Students receive on-the-job training in the technical aspects of the organization’s work. The students’ interests, knowledge, and academic background play a large role in determining assignments.

Director’s Financial Analyst

Our highly selective, two-year rotational program. We seek out a small group of talented college graduates and challenge them to use their analytical skills to make financial markets work better for all.

Presidential Management Fellow

The Federal government’s flagship leadership development program at the entry level for advanced degree candidates. The two-year appointment provides a fast-paced opportunity to gain experience and develop talents. Fellows will be challenged with opportunities to flourish into problem solvers, strategic thinkers, and future leaders.

Learn more here

Our mission stems from our commitment to serving the consumer and our country. Our vision is a consumer finance marketplace that works for American consumers, responsible providers, and the economy as a whole.

This vision can only come from the people who are working toward it. Creating this kind of market takes a dedication to service, leadership and innovation.

Serve

Our mission begins with service to the consumer and our country. We serve our colleagues by listening to one another and by sharing our collective knowledge and experience.

 
Lead

Fostering leadership and collaboration at all levels is at the core of our success. We believe in investing in the growth of our colleagues and in creating an organization that is accountable to the American people.

 
Innovate

Our organization embraces new ideas and technology. We are focused on continuously improving, learning, and pushing ourselves to be great.

As a bureau, we support these values by focusing on equal opportunity, diversity, and inclusion. We value candidates from all backgrounds, traditional and non-traditional. We believe in investing in the growth of our colleagues and in creating an organization that is accountable to and representative of the American people.

Our service to the people who work here begins with recruitment. It also includes professional development, competitive compensation and benefits, and financial wellness programs. We are focused on continuously improving, learning, and pushing ourselves to be great.

Consumer Financial Protection Bureau Photos

Consumer Financial Protection Bureau Reviews

3.1
Rating Trends
Recommend to a friend
Approve of CEO
Consumer Financial Protection Bureau Director Richard Cordray
Richard Cordray
28 Ratings
  • Under construction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern in Washington, DC
    Current Employee - Intern in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Interesting work, decent pay, great mission, start-up feel, participation is encouraged, flexible hours and telework option

    Cons

    Lack of structure, interns desks are not located near teams which makes collaboration more onerous, technical barriers

    Advice to Management

    Office feng shui


Consumer Financial Protection Bureau Interviews

Interview Experience

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27%

Getting an Interview

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    Pathways Interview

    Anonymous Employee
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through college or university. The process took 3 weeks. I interviewed at Consumer Financial Protection Bureau in January 2015.

    Interview

    After new years I received a flurry of emails from different teams at the CFPB looking to set up phone interviews. I did about 14 phone interviews (including some departments twice). Everyone was very nice that I spoke to, and offered a great deal of info. They all asked the same typical questions, and pitched their offices ahead of other offices within the CFPB. I really enjoyed getting to learn about so many different aspects of the CFPB, and had some nice conversations. I do wish the process could have been streamlined a bit, 14 phone interviews all asking the same questions was too much. The next week I received an email from HR with offers from some of the offices, and I was asked to pick just one to proceed with. Unfortunately, from there I was only given another week and half to accept the offer. This was January, far before other first round interviews had even taken place. It might have been a great job, and I might have accepted the offer if they had given a reasonable timeframe, but who knows.

Consumer Financial Protection Bureau Awards & Accolades

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Additional Info

Website www.consumerfinance.gov
Headquarters Washington, DC
Size 1000 to 5000 Employees
Founded 2011
Type Government
Industry Government

Congress created the Consumer Financial Protection Bureau (CFPB) to create a single point of accountability for enforcing federal consumer financial laws and protecting consumers in the financial marketplace. Before, that responsibility was divided among several agencies. Today, it’s our job.

Mission: We work to make markets for consumer financial products and services work for Americans. We arm people with the information they need to make smart financial decisions, and we protect them from unfair, deceptive, and abusive practices.

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