When confronted with critical decisions about the products and services that matter most, consumers are bombarded with an onslaught of marketing, advertising, opinions, and options. That’s why for nearly 80 years, Consumer Reports has empowered consumers with the knowledge they need to make better and more informed choices—and has battled in the public and private sectors for safer products and fair market practices.
In short, we are dedicated to one enduring idea: Unleashing the world-changing power of consumers.
Formed as an independent, nonprofit organization in 1936, Consumer Reports serves consumers through unbiased product testing and ratings, research, journalism, public education, and advocacy. We stand firmly behind the principle that consumer products and services must be safe, effective, reliable, and fairly priced. We insist that manufacturers, retailers, government agencies, and others be clear and honest. We advocate for truth and transparency wherever information is hidden or unclear. We push companies to quickly address and remedy issues with their products and services.
Unconstrained by advertising or other commercial influences, we have relentlessly exposed landmark public health and safety issues and have strived to be a catalyst for marketplace changes. These issues have included increasing use of seat belts, reducing hospital-acquired infections, underscoring the dangers of cigarettes, spotlighting food- and water-safety issues, identifying vehicle-safety risks, advocating for consumer-finance protections and access to health care, and much more.
We connect with consumers through many channels, including our flagship Consumer Reports magazine and ConsumerReports.org website, the policy and advocacy work of Consumers Union, the money-savvy insights of ShopSmart magazine, and a range of issue-specific publications and campaigns. Our experts put thousands of products to the test each year in our 50 state-of-the-art labs and 327-acre automotive testing track. Advocates in offices across the United States engage with more than 1 million online activists to push for improvements in the consumer marketplace. Our Technology Innovation Center in New York City develops new concepts for consumer-focused products and services. And our annual survey of more than 1 million subscribers captures vital feedback on purchasing decisions, experiences and shopping habits, helping us further our work to inform and protect.
Across everything we do, Consumer Reports unites impartial, trustworthy guidance with nearly eight decades of unwavering commitment to helping consumers make informed decisions. By solely focusing on the needs of consumers now and in the future, Consumer Reports serves as the gold standard for information and advocacy. Ultimately, our success lies in being a voice for—and giving a voice to—consumers.
Consumer Reports offers a dynamic, forward-thinking environment that is committed to developing and curating a culture of results. We invest in our people and have in place an adaptive framework and support system that aggressively encourages innovation, original solutions, and team achievement at every turn.
Some key highlights that demonstrate the change journey we have undertaken in our Information Technology department include and highlight characteristics of how we work that may appeal to you:
- We opened up a Technology Innovation Center in NYC where a small team of innovators is experimenting with unique product concepts/ideas that will help consumers with their product purchases.
- For two years in a row now we have organized hackathons at Consumer Reports where we have had over 75 engineers, product managers and designers come together for a day and hack away at their product ideas. Each time, over 25 product concepts/ideas were developed in a day and at the end of the event the teams got to present those ideas to a panel of judges to win cool prizes.
- Our organization is going through a comprehensive transition to Agile tactics in every aspect of our business. Our Mobile development team recently changed the way we design software, engage our customer base, and how we interact as a team. The results have been dramatic and clarifying, and our Mobile team has reached new summits in productivity, effective collaboration, and genuine team happiness.
- We have started to roll out these Agile tactics for Product Development across the organization. We are rebuilding our entire digital product suite starting with our flagship Consumer Reports Online web site – a subscription based information service with over 3.5 million paid subscribers.
SO THERE YOU HAVE IT. Are you interested in joining a team to reimagine our Digital Products? It’s not a challenge akin to the Marine Corps or anything, but we have high standards, and we work hard. The upside is that you’ll be joining a truly remarkable group of people who will have your back, who will support you and even occasionally inspire you, who will become your great friends. That is unusual. Plus, you’ll have the professional latitude to show your stuff, and to make a creative difference.
Content that makes a difference
As well as advising consumers what to buy, only Consumer Reports content covers what consumers should avoid, all backed by scientifically rigorous data. Better than that, when we find a problem whether it be arsenic in rice, contaminated chicken, a safety issue with a stroller or SUV, a defective smart phone, we can help change the market by working with our Consumer Reports advocacy colleagues and our many external contacts. Our content really can make a difference in creating better products and services, leading to a steady stream of product recalls and to the introduction of new and improved regulations that better protect consumers. Our content division comprises:
- Our expert product testers based in our iconic labs in Yonkers and at our Auto Test Center in Connecticut
- Our skilled writers and editors who create and manage the flow of our multi-channel content
- Our survey researchers expert at engaging with consumers including via our Annual Questionnaire, the biggest US survey outside of the census
We’re not standing still and we’re working hard to become a more social and digitally savvy team that proactively engages with consumers to better understand the issues and challenges they face. So, when we hire we look for deeply curious change agents who can help the content creation division continue to evolve and help us to always create content that makes a difference to consumers’ lives.
Our goal is to be data driven and to work collaboratively in pursuit of creating compelling multi-channel content that addresses consumers’ true needs in our five focus areas of cars, electronics, health and food, home and appliances and money. Ultimately, our key measure of success is to create content that is compelling and engaging to consumers, competitive among other media offerings and ultimately the most objective and helpful information available anywhere. What could be more rewarding than that?
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Consumer Reports full-time (more than 5 years)Pros
Great to have Marta Tellado on board as CEO. She is smart and already making positive changes--focused on cleaning up upper managment. Salaries at the level are pretty out of whack for a non-profit. Finally excited to be working here again after 5 years of miserable leadership.Cons
Slow moving, many hoops to jump through to get things doneAdvice to ManagementAdvice
Love the new energy. Clear out the dead weight! The worker bees are dedicated and hard-working, but many managers are just taking up space and lots of $$$. Keep focusing on making management accountable. Would love to see more room for good internal people to grow as you bring in new people.Doesn't RecommendPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 3 weeks – interviewed at Consumer Reports.Interview Details
Applied online and received a call-back with-in a week. I had one afternoon of interviews with 3-4 people (1 HR, 1 Manager, 2 Project Leaders). Questions were typically about my interpretation of project results, my ability to diagnose errors, and some personal interest questions. I was offered the position a week later.Interview Questions
Negotiation DetailsThere was not negotiation phase.Accepted OfferPositive ExperienceEasy Interview
- A project leader asked me to explain my interpretation of a test procedure. Answer Question
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We want all consumers to be empowered to protect themselves in the marketplace. We don't accept advertising from anyone, and pay for every single one of the products we test. We are not beholden to any commercial interest, and all of our income comes from the sale of our flagship magazine Consumer Reports and our website ConsumerReports.org, along with other information...
Mission: Test, Inform, Protect, Connect!