Convergys

  www.convergys.com
  www.convergys.com

Convergys Reviews

1,498 Reviews
2.8
1,498 Reviews
Rating Trends

Recommend to a friend
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Convergys President & CEO Andrea Ayers
Andrea Ayers
342 Ratings
  1. 2 people found this helpful  

    This us one of the best work at home companies out there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Service Representative in Forest Home, AL
    Current Employee - Work At Home Customer Service Representative in Forest Home, AL

    I have been working at Convergys full-time (more than an year)

    Pros

    Support from every angle. Management always available. Lots of incentives for agents. This job requires self discipline and responsibility, if you make excuses and don't perform, if you can't show up, this job is not for you.

    Cons

    System updates constantly, but it makes the system better each time.

    Advice to ManagementAdvice

    Hiring process should include people with more customer service background. Sometimes hires people with Shady work experience, and who are negative in the environment.

    Recommends
    Positive Outlook
    Approves of CEO

Convergys Interviews

Updated Dec 12, 2014
Updated Dec 12, 2014

Interview Experience

Interview Experience

63%
25%
11%

Getting an Interview

Getting an Interview

56%
15%
13%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Convergys.

    Interview Details

    At home test then invited in to start training. Super easy process. Almost too easy and you can tell they give almost anyone a chance. Some agent's seemed to have cheated the at home test as if they're Kidd did it cuz it was obvious they didn't know how to work a cpu even though the main requirement is that

    Interview Questions
    • I wasn't really asked anything but can i pass a background check   View Answer
    Negotiation Details
    None really easy
    Accepted Offer
    Positive Experience
    Easy Interview

Convergys Awards & Accolades

Something missing? Add an award
Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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Additional Info

Unlock Profile
Website www.convergys.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue $2 to $5 billion (USD) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

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