Convergys Reviews

2.8
Rating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
499 Ratings
  • Helpful (1)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Agent in Mesquite, TX
    Former Employee - Home Agent in Mesquite, TX

    I worked at Convergys full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Able to work at home, great training and good people.

    Cons

    Sales were the main goal and the hours were at night.

    Advice to Management

    Don't know.


Convergys Interviews

Interview Experience

Interview Experience

62%
24%
12%

Getting an Interview

Getting an Interview

62%
10%
9%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Valdosta, GA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Convergys (Valdosta, GA).

    Interview

    This was an average interview. There was a basic computer skills assessment, personality assessment, and a typing test. Then a 1 on 1 interview to gauge scheduling, selling ability, and experience.

    Interview Questions

Convergys Awards & Accolades

Something missing? Add an award
Top 100 Remote Work , FlexJobs, 2015
Top Ten Employers , VetFriendly, 2014
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Additional Info

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Website www.convergys.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue $2 to $5 billion (USD) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR ... More

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