Convergys

  www.convergys.com
  www.convergys.com

Convergys Reviews

1,457 Reviews
2.8
1,457 Reviews
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Convergys President & CEO Andrea Ayers
Andrea Ayers
329 Ratings
  1.  

    If you like dealing with people, you will love this job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Problem Resolution Representative II in Pharr, TX
    Former Employee - Customer Service and Problem Resolution Representative II in Pharr, TX

    I worked at Convergys full-time (less than an year)

    Pros

    They DEFINITELY compensate you for how much you want! If you want to sell at every call, they compensate you if you make a sale. The people: my coworkers and supervisors were amazing! Great holiday and overtime pay too. You can really move up in position within months.

    Cons

    Customer attitudes vary far and wide. You must be patient and product/account knowledgeable! Also, not EVERY caller will want to buy. If you need help, it is sometimes hard to come by for a supervisor on busy days. You have to learn quick! This is an outsourced company, so the big man (BIG telecommunications company) pays the middle man (Convergys) and then they pay you minimally because the middle man is getting paid coins.

    Advice to ManagementAdvice

    Human Resources and upper management that were not on the floor needed to be more personable. On all encounters I had with HR, I was not satisfied.

    Recommends
    Positive Outlook
    No opinion of CEO

Convergys Interviews

Updated Nov 17, 2014
Updated Nov 17, 2014

Interview Experience

Interview Experience

64%
25%
10%

Getting an Interview

Getting an Interview

56%
15%
12%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency – interviewed at Convergys.

    Interview Details

    Good experience, easy process no hard questions just be comforable and confident with yourself. Answer all questions with assurance. Dress appropriately and sound like you know what you are talking about. Be honest with what you can bring to the table and what you can't.

    Interview Questions
    Negotiation Details
    No negotiations
    Accepted Offer
    Easy Interview

Convergys Awards & Accolades

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Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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Additional Info

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Website www.convergys.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue $2 to $5 billion (USD) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

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