Convergys Reviews

2.7
1,696 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
413 Ratings
  • Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Saint Clair Shores, MI
    Current Employee - Customer Service Specialist in Saint Clair Shores, MI

    I have been working at Convergys part-time (more than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    work from home, on time pay,paid training

    Cons

    I was seasonal with fannie mae.

Convergys Interviews

Updated Apr 10, 2015

Interview Experience

Interview Experience

64%
24%
11%

Getting an Interview

Getting an Interview

57%
14%
11%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Dispatcher Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 3 daysinterviewed at Convergys (Orem, UT).

    Interview

    Apply online then come in for a face-to-face interview, usually with 2 people. They interview is not difficult or long but they like to think they are selective ... they are not. Basically as long as you have a heart beat, can speak in complete sentences and are not stoned at the time of the interview they will hire you.

    Interview Questions

    Negotiation

    There is NO negotiation phase, you either accept their offer or you don't

Convergys Awards & Accolades

Something missing? Add an award
Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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Additional Info

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Website www.convergys.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue $2 to $5 billion (USD) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

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