Convergys Reviews

2.8
Rating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
535 Ratings
  • Good experience, overall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Longview, TX
    Former Employee - Team Leader in Longview, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time (More than 3 years)

    Pros

    Easy to get hired, ability to move up quickly- with hard work, great on the job training. If you take your position with Convergys seriously, you can learn a lot of great skills.

    Cons

    High turn over rate, driven by the fact that they hire almost everyone that applies. No work life balance, it's either all or nothing. Managers are severely over worked and that stress trickles down to the agents.

    Advice to Management

    It starts with recruiting- you have got to hire the right people, even if that means not hiring as many. Then with training, you have to really prepare the new trainees for the environment/expectations of the production floor.


Convergys Interviews

Interview Experience

Interview Experience

62%
24%
13%

Getting an Interview

Getting an Interview

62%
10%
9%
7
4
2
2

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1. Helpful (1)  

    Customer Service Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Convergys.

    Interview

    Just some questions about how i would react in a situation and different role playing scenarios. Very great process. Lot of the recruiters in the building were very nice and at ease. It made it that much smoother of a process when the environment was great.

    Interview Questions

Convergys Awards & Accolades

Something missing? Add an award
Top 100 Remote Work , FlexJobs, 2015
Top Ten Employers , VetFriendly, 2014
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Additional Info

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Website www.convergys.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue $2 to $5 billion (USD) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR ... More

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