Convergys Reviews

2.8
Rating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
480 Ratings
  • Love What I Do - Team Leader Sales Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader Sales Operations in Cincinnati, OH
    Current Employee - Team Leader Sales Operations in Cincinnati, OH

    I have been working at Convergys full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great management, Great tools for managers, technology, Work at Home, Developing my agents, family virtual atmosphere, Convergys provided equipment

    Cons

    Sometimes overworked, low pay for managers, communication sometimes is terrible.

    Advice to Management

    Please review the trends in pay and adjust it for the current marketplace as the salary is a bit low for some of us with experience. The yearly raise percentage is a laugh in our face. We are running your business. The CEO should look into our business instead of not seeming to care.


Convergys Interviews

Interview Experience

Interview Experience

63%
23%
12%

Getting an Interview

Getting an Interview

61%
10%
9%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    PC Technician Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 1+ weekinterviewed at Convergys (Saint Louis, MO) in June 2015.

    Interview

    I submitted a resume,I placed a phone call, I setup an I interview, additional inquiries about training for the position and pay options while in training commuting and average reimbursement for travel I went through testing, screening, drug testing, Overall, much better than Convergys. I was hired and given my start date.

    Interview Questions

Convergys Awards & Accolades

Something missing? Add an award
Top 100 Remote Work, FlexJobs, 2015
Top Ten Employers, VetFriendly, 2014
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Additional Info

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Website www.convergys.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue $2 to $5 billion (USD) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

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