- Crate and Barrel update3 hours ago
As a Crate and Barrel Contact Center/Customer Service Associate, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character—and the foundation for providing an outstanding customer experience. You’re our number one ambassador. With an undivided focus on the customer, you offer support every step of the way, from being a helpful voice on the phone to taking orders and helping to resolve customer service issues with ease.
- Crate and Barrel update1 day ago
It's not every day that everyone "fawn's" over a sweet visitor at our Corporate Office...
We have the best designed collection of home furnishings and decor in the retail industry and pay thoughtful attention to the quality and value of everything we sell. We search the world for unique and current products that are beautifully displayed in our warm and clean stores and on our award-winning website. We have enticing catalogs and an engaging social media presence that reaches millions of people. We pride ourselves on our world class service based on over 50 years of product innovation and our life-long relationships with customers.
And right now, we have something else.
An opportunity for you.
If you’re considering a career in retail, if you’re passionate and have great taste, if you are enthusiastic and hard working, if you like to “wow” customers and are looking for a challenging and fun-filled work environment, Crate and Barrel is interested in you.
We first opened our doors in 1962 as a family business. Gordon and Carole Segal had just returned from their honeymoon in Europe where they had been amazed by all of the simple, well-designed and affordable things they had purchased for their home back in Chicago. Things like gorgeous handmade glassware, practical but very nice dinnerware and beautiful ceramic serving pieces. They realized that no store in the Midwest had these wonderful, affordable products for people like them who were just starting out. So being young risk-takers and passionate about all they had seen, they set out to introduce this exciting idea to Chicago.
That first store was in an old elevator factory on Wells Street, which was on the verge of becoming a very trendy street with stores, antique shops and restaurants. After taking six months to convince the occupants to move, the Segals had just two weeks to set up shop before the Christmas season began. All of their start-up funds had gone into inventory…so crating lumber was hammered over the battered plaster walls, shelves were covered with dyed burlap, and crates and barrels from the first shipments were turned over to become store fixtures. “Crate and Barrel” wasn’t just a clever name—it was a name based on necessity. Speaking of necessity, the only thing forgotten for opening day was, believe it or not, a cash register.
With a lot of enthusiasm and hard work, the store quickly became a place people were talking about. Gordon and Carole enjoyed getting to know their new customers and sharing firsthand knowledge of their products. Those relationships had a greater impact than any merchandising, display or advertising.
The year 1964 marked the first buying trip to Europe to discover out-of-the-way glass and ceramic factories and ateliers that could produce the unique, affordable merchandise Crate and Barrel customers could not find anywhere else. As the owners, designers and craftsmen became our new friends, each of their products became something more special to us. Each had a history. Each reflected a personality and a lifestyle. Now we could tell a customer not only how something was made and how to use it, but also why it was designed in the first place. And because we imported merchandise directly from European factories, we could pass the savings on to our customers.
It’s an understatement to say a lot has happened between those early days and now. Today, our homestores create an inspiring setting for not only our popular housewares, but also for our extensive furniture collection which we introduced more than 30 years ago. And while we still consider ourselves to be local shopkeepers, we’re now keeping shop in most major North American markets.
In 2008, we officially became an international destination with the opening of our Toronto homestore, since then followed by Calgary, Mississauga, Edmonton, Montreal and Vancouver. Our retail passport even includes Dubai, Singapore and Mexico, with additional countries on the horizon. We’re global online, too, offering international shopping and shipping to our customers around the world.
All of this growth and expansion has been due in large part to the fact that we’ve remained loyal to our original mission of offering quality design at exceptional prices. But it’s been accelerated by our enthusiastic staff and the meaningful services we have added over the years to enhance our customers’ shopping experiences. Our catalogs are among the best in the industry and each new edition reaches millions of customers. Launched in 1999, crateandbarrel.com has dramatically increased our business and has been acknowledged by direct marketing leaders as one of the best e-commerce sites for presentation, ease of use and customer service. Our Wedding and Gift Registry serves more than 120,000 registrants annually in our stores and online, and has become a very important part of our business. Go to any wedding shower or housewarming and you’re sure to see our black and white boxes stacked high.
Today, Crate and Barrel is a privately held company owned by the Otto Group of Hamburg, Germany, the second largest online retailer worldwide. Our relationship with the Otto Group, which began in 1998, has enhanced our successful expansion across all channels.
CB2, our destination for the customer seeking affordable, modern furnishings, has been growing at an exciting pace since becoming a reality in 2000. With successful urban stores and robust online and catalog businesses, CB2 attracts new customers and generates an overwhelmingly positive response. In 2001, we partnered with The Land of Nod, a children’s furniture retailer whose creative merchandising is a wonderful complement to our own. The Land of Nod has been wholly owned by Crate and Barrel since 2010 and remains a particularly joyous place for customers as they begin their own families. To learn more about our family of brands, please visit www.cb2.com and www.landofnod.com.
After all of this successful expansion over the past 50 years, the original spirit of the first Crate and Barrel store has endured. Crate and Barrel is still known as a place where the staff is warm, friendly and well-informed. A place where the atmosphere is casual and where people feel comfortable. A place with thoughtful merchandise that enriches our every day. A place that both our associates and our customers are happy to call…home.
When Gordon and Carole Segal opened the first Crate and Barrel store in 1962, they were two adventurous shopkeepers whose mission was to travel the world and find functional modern designs to enhance everyday life at an affordable price. Key to their plan was the unconventional notion of going to the source in Europe—discovering talented craftsmen and artists and directly importing everything on their own. By avoiding the middleman, more young couples like themselves could afford to appreciate these great finds.
On their early travels through Europe, the Segals discovered many signature items that have remained iconic to Crate and Barrel for almost 50 years. The exquisite artistry of handmade glass from Poland. The bold pattern and color of Marimekko textiles and accessories from Finland. The superb quality of Wüsthof® cutlery hand-forged in Germany. The exceptional ceramics they had the unique opportunity to discover as Crate and Barrel became one of the first companies invited into the People’s Republic of China after its trade doors opened to the U.S. in the early ’70s. Many lifelong, personal relationships continue to this day from those early buying trips.
We were wanderlusts. And as our appetite for finding that “something special” around the next corner—the next country—grew, so did the beauty and wonder of our discoveries. Our passports cannot begin to tell the many stories and relationships that have made Crate and Barrel more than a store, but a family that extends around the world. We believe our customers’ knowledge of the country of origin of an item will enrich their appreciation of and connection to it. That’s why every Crate and Barrel product on our website clearly distinguishes its “home.”
Our environmental initiatives and social responsibilities in sourcing products around the world—whether in the USA or on the other side of the globe—are foremost in every company and product decision we make. We are continually aware of our need to ensure that Crate and Barrel, its agents and its vendors treat all who work with and for us with the highest level of respect and regard for their rights by complying with our Code of Conduct. This Code of Conduct is based on the SA8000 global social accountability standard developed and overseen by Social Accountability International (SAI) We are also in diligent compliance with the California Transparency in the Supply Chain Act, which strictly prohibits human trafficking and slavery at any and all points in our supply chain.
While we are always striving for the highest accountability, we want our customers to be confident in the knowledge that we are committed to keeping constant vigil with regular review of our business partners, manufacturing practices and the way in which we interact with the communities who help us bring our products to your home. We invite you to read about one of our many eco-social initiatives.
Crate and Barrel Photos
- Featured Review
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at Crate and Barrel part-time (Less than a year)RecommendsPositive OutlookRecommendsPositive Outlook
Wonderful place to learn home decorating and cooking products as well as wonderful for newly engaged couples to set up their registry. Great atmosphere for part-time staff if you are going to college and need a part-time position. Great training and wonderful products!
The company has a diverse product line and your store set -up (display ) is always changing so you need to check in, if you are part-time, just to see what is new in the store!
Advice to Management
The management is supportive and results oriented so I think you can always find training and ways to help build the team in the company.
Getting an Interview
Getting an Interview
- Declined OfferNeutral ExperienceAverage Interview
I applied online. The process took 3 weeks – interviewed at Crate and Barrel (Riverside, CA) in May 2015.
First interview was a phone interview, second was in person with two people. They asked pretty basic questions that are asked in most interviews in the Customer Service/ Retail sector. I found the first interviewer (which was over the phone) to be pretty unfriendly and apathetic during the call, which made the experience more stressful. The second interviewers were much friendlier.
- Why do you want to work for Crate and Barrel? Answer Question
Working directly with European ateliers and factories to import their products, Crate and Barrel was among the first retailers to make contemporary tabletop and kitchenware affordable to American consumers. Crate and Barrel is a multi-channel family of brands and an internationally recognized industry leader, known for exclusive housewares and furniture designs, excellent value and superb customer service.