DHL Global Forwarding

  www.dhl-dgf.com
  www.dhl-dgf.com
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DHL Global Forwarding Reviews

155 Reviews
3.2
155 Reviews
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DHL Global Forwarding CEO Roger Crook
Roger Crook
51 Ratings
  1. 1 person found this helpful  

    Global Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DHL Global Forwarding

    Pros

    All of the following will vary by location::: Great People to work with, Lots of great opportunities to advance within the company as long as one is motivated and determined to do so. Tons of opportunities to relocate to various locations within the USA and many other countries. In the 2014 - 2015 year there is a ton of new positions opening up with the revamping of DHL's processes.
    Overall great company and they train employees in classrooms for 6-8 weeks to ensure they are comfortable with their job operations (entry level and some upper level also)

    Cons

    Even though it's great company overall there are some downfalls. The morale is low due to low pay, more responsibilities being added without additional pay, With KPI's (Goals to reach per day) being the main driver of everday operations for every employee, customer service suffers immensely as many don't wish to take their time to ensure that every customer is happy with the service they are paying for and helping them get their cargo in an enjoyable and quick manner. Also the KPI's place immense stress on employees and it doesn't help that they are increasing the requirements each year and again, the pay doesn't match in many cases. So overall the downfalls are Customer service (internal and external), Lack of connection between the different locations of the company internationally and locally (not mentioned before), low pay, and low morale.

    Advice to ManagementAdvice

    Find ways to boost morale, improve customer service as even the "little guys" are paying customers no matter how much, provide pay to match the quality and quantity of work being put on employees.

    Recommends
    Positive Outlook
    Approves of CEO

DHL Global Forwarding Interviews

Updated Aug 28, 2014
Updated Aug 28, 2014

Interview Experience

Interview Experience

80%
13%
6%

Getting an Interview

Getting an Interview

40%
35%
14%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1. 1 person found this helpful  

    Supply Chain Specialist Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through an employee referral. The process took a day - interviewed at DHL Global Forwarding.

    Interview Details

    I went to the interview two weeks ago. Everybody was friendly. I interview with two managers. They explained the job very well and asked me about my experiences. Even though i didn't have enough experience, they were very positive. They told me that the hiring process takes at least couple of weeks. I am still waiting for the call back.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview

DHL Global Forwarding Awards & Accolades

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Additional Info

Edit Profile
Website www.dhl-dgf.com
Headquarters Plantation, FL
Size 1000 to 5000 Employees
Founded Unknown
Type Subsidiary or Business Segment
Industry Transportation & Logistics
Revenue Unknown / Non-Applicable per year

DHL Global Forwarding can arrange to keep cargo rolling through the land, sailing over the sea, or flying in the air. The company provides freight forwarding services, including customs brokerage, and logistics services, including warehousing and distribution. (As a freight forwarder, DHL Global Forwarding buys transportation capacity from carriers and resells it to customers.) The company is part of the DHL empire, which also includes units that focus on express delivery, supply chain management, and overland transport within Europe. DHL, in turn, is a unit of express... More

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