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DSW Reviews

580 Reviews
580 Reviews
Rating Trends

Recommend to a friend
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DSW President, CEO, and Director Mike MacDonald
Mike MacDonald
267 Ratings
  • 3 people found this helpful  

    DSW is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Lubbock, TX
    Current Employee - Sales Associate in Lubbock, TX

    I have been working at DSW


    Flexible with my class schedule.
    Great management.
    Strives to provide quality customer service.
    Negotiable pay.
    Promote from within.


    Every retail job has its cons with messy and inpatient customers however, I have no major cons about the company.

    Positive Outlook
    Approves of CEO

DSW Interviews

Updated Feb 25, 2015
Updated Feb 25, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Assistant Manager Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at DSW.

    Interview Details

    I'll echo a few of the reviews on here already. Very disorganized and the experience left me with a negative view of the company. 5 interviews for 2 separate assistant positions. I will say that the store managers I met with were all very nice and knowlegeable. The district manager in one case, not so much. I've never actually been offended in an interview until DSW. First, she was 25 minutes late for a phone interview. In the end, I was as unimpressed by her as she was with me.

    I took both time off and a step back in my career for a few years to raise my children when they were young. I was very honest about this. I did not feel that a company that prides itself on work/life balance would have an issue with that decision. I went from a store manager to a merchandising coordinator in a better company. I then took a few years off. The district manager asked me, "Why would you ever think that was a good move?" I was asked the exact same questions by the DM that I was already asked by the store managers. At the end of the interview, I asked when the company would be making a decision. The answer was, "Probably sometime in January." This was in December. Never heard a word or even got so much as a rejection email.

    A second DSW store called in the meantime. Much better experience and the DM actually took the time to meet with me personally. I felt the interview went well and spoke with both the store manager and the DM for well over an hour. Honestly, by the end of the conversation, I felt like I had the job. At least in this case, they sent the rejection email within a week. However, after 2 rejections, I did want to find out if there was something specific about my resume or my verbal interview that resulted in the company going with another candidate. I left 2 messages for the store manager. I did not get the courtesy of a return phone call.

    In both cases, not a single phone call was made to check a reference or to contact my current employer. I'll say the same thing as another candidate on here - I certainly don't expect to get every job I interview for, but when a candidate gives you their time and their energy, you should at least be willing to have the difficult conversation, even when it's awkward and uncomfortable.

    Interview Questions
    • Have you ever had a difficult situation with an employee and how did you handle that?   Answer Question
    No Offer
    Negative Experience
    Average Interview

DSW Awards & Accolades

Something missing? Add an award
Great Places to Work, Great Rated, Great Place to Work, 2014
20 Great Workplaces in Retail, Great Rated, Great Place to Work, 2014

Additional Info

Unlock Profile
Website www.dsw.com
Headquarters Columbus, OH
Size 5000+ Employees
Founded 1969
Type Company - Public (DSW)
Industry Retail
Revenue $2 to $5 billion (USD) per year
Competitors Unknown

DSW Inc. is a leading branded footwear and accessories retailer that offers a wide selection of brand name and designer dress, casual and athletic footwear and accessories for women, men and kids. DSW operates 431 stores in 42 states, the District of Columbia and Puerto Rico, as well as 370 leased departments.. We also operate an e-commerce site, http://www.dsw.com, and a... More

Mission: Great people, deep values, and a whole lot of shoe love. These are the things that make DSW Inc. what it is—a company that has changed what it means to shop for shoes... More

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