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I have been working at Debenhams part-time (less than an year)Pros
Great atmosphere in every department and success is always rewarded.Cons
Difficult customers are the only issue I ever have. Also bonuses should be rewarded for Christmas and Summer.Advice to ManagementAdvice
I started for Debenhams in December so didn't get much training or induction prior to starting which made it hard to adjust to my roll because I knew so little about things such as size ranges, accounts, returns policies etc. I was also never given a uniform and still have not even though other employees who started after me were given them. So i suggest that everyone who starts gets the right uniform and a list of things they should know to help them with their job role so they don't have to look to others for help all the time.RecommendsPositive OutlookNo opinion of CEO
Getting an Interview
Getting an Interview
1 person found this helpfulApplication Details
I applied online. The process took 3 weeks – interviewed at Debenhams in October 2014.Interview Details
In the first instance I applied using the online application system. The system was very straightforward however do expect to spend 30 minutes + on the Application requires you to answer (in the best detail possible) the following Five questions:
- If you were a sales adviser with us, how would our customers know that you are focused on their individual shopping experience?
- As a Sales Adviser, what may cause your priorities to change and how would you react?
- What qualities are you proud of and how will they impact on customers and colleagues?
- If successful in joining our team, how will you become an expert at what you do?
- If you were a Sales Adviser, what opportunities could you identify to offer additional sales or services to our customers?
For each of these Questions I wrote around two paragraphs answering as honestly as I could! I tried not to 'sugar coat' my answers too much!I didn't want to make it seem like I was 'begging' for the job!
After you've filled out the rest of the application with all your details ensure you have gone back to the application manager page and have completed the 'qualifications' section as Its very easy to miss!
Once you submit your application and if it meets requirements HR or a member of the store staff you're applying to will contact you to arrange a short telephone interview. In my case I was called on a Friday to arrange a Telephone interview for the following Wednesday. On the days leading up to Wednesday I was using google constantly. Looking for answers for any worries I had and I'm guessing some of you reading this may be the same! One thing I cant emphasise enough is don't panic! Don't get me wrong some light research such as 'Debenhams Phone Interview Questions' etc does help but don't loose sleep over it! The Telephone interview is very relaxed and the Lady I had on the phone was wonderful!
After some formalities ie; Criminal convictions, School leaving age etc. Some of the questions I had included:
- Why did you apply for the role?
- When are you available to work?
- What do you think the job of a Sales Advisor entails?
- Why do you want to work for Debenhams?
- What do you see as being good customer service and how would you provide it to customers?
After answering these questions I was put on hold and about 5 minutes later I was told 'Congratulations, you obviously know allot about the role and what it entails so we would like to invite you to a recruitment day'. By this point I was rather happy and accepted the offer to goto the recruitment day in store two days later.
WHAT TO WEAR FOR MEN TO THE INTERVIEW
- Ironed Smart Shirt
- Formal/Suit Trousers (Black, Dark Blue, Grey)
- Tie (Opitional)
- Coordinated shoes (Brown w. Blue, Black w. Black, Grey w. Black)
- 'Interesting' Socks (Patterns, colours etc)
- Aftershave (Preferred fresh scent)
WHAT TO WEAR FOR WOMEN TO THE INTERVIEW
- Ironed Smart Blouse
- Formal Skirt (Knee length) or Trousers (Black, Dark blue, Grey)
- Coordinated shoes
- Tights (optional)
- Perfume (Preferred fresh scent)
Shortly after Arrived at the store another lovely Supervisor took us all up the escalators and to the back of house. We were all sat around a table and the Supervisors explained the fire evacuation plan before giving us the opportunity to stand up and introduces ourselves. I think an important thing to remember is confidence is key! Try and make people laugh (Preferably not cry ;-) ). This will give you good marks! Shortly after introductions,an Ice breaker activity. This lasted for about 20 minutes.
After all that lot you're sent out to the shop floor to find an object to sell to the group. I personally chose a pair of leather gloves. In my sales pitch I blundered on along the lines of 'its getting colder, which means its an essential accessory to any wardrobe! Due to the brown tanning of my item, they will go with any style and provide any age group with an equal amount of warmth and durability that everyone looks for'...Oh yes I did go OTT!
Pitches completed we then got called into a separate room by a supervisor (one to one) and were asked questions allot like the phone interview but into more depth. Allot more thinking 'power' is needed however its not something you can prepare yourself for! Make sure you look into main competitors (House of Fraser etc.) so you can compare services etc. Be prepared to get you knowledge tested on things like good/bad customer service experiences, Debenhams Knowledge, How technology has aided sales etc.
After the interview was concluded I was told that they'll be in contact after 10 days (weather successful or not) and to have a safe Journey home. I signed out and left feeling rather elated that it went well! A week later I got a call from a supervisor offering me the job and a chance to 'meet the manager' which is coming up soon! I think its fair to say that I can't wait to crack on!Interview Questions
Accepted OfferPositive ExperienceAverage Interview
- I'd say the most difficult Question for me was what to wear to the day! ;-) I found it very difficult to find information so hopefully my & my friends 'to wear' guide helps! Answer Question
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