Debenhams

  www.debenhams.com
  www.debenhams.com

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Debenhams Reviews

133 Reviews
2.4
133 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Sharp
34 Ratings
  1.  

    A great team in an average environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Advisor in Sheffield, England (UK)
    Former Employee - Senior Sales Advisor in Sheffield, England (UK)

    I worked at Debenhams part-time (more than an year)

    Pros

    Great discount across the entire store, friendly colleagues, great high street presence, well known brand, great target driven environment if thats what you enjoy

    Cons

    Being guilt tripped in to overtime, it's very difficult to progress, there doesn't seem to be a dedicated training structure. Everything is based around accounts, some targets seem completely unrealistic. Some stores have seen their best days go by.

    Advice to ManagementAdvice

    Create a career pathway, and allow young employees to flourish not be hidden away, Up date and refresh stores before they need completely renovating.

    Recommends
    Neutral Outlook
    No opinion of CEO

Debenhams Interviews

Updated Nov 11, 2014
Updated Nov 11, 2014

Interview Experience

Interview Experience

73%
17%
8%

Getting an Interview

Getting an Interview

58%
7%
4%

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Sales Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Debenhams.

    Interview Details

    I applied online, with minimum hassle, the process was similar to most other basic ones. There were a few questions to answer, for me, these were:
    "How would you describe the perfect shopping and customer service experience?"
    "Describe a difficult problem you had to solve. What did you consider and do to ensure that the problem was resolved?"
    "Describe and occasion when you have worked as part of a team and where you achieved a positive outcome. What was the key to your success?"
    "Please list any skills which are relevant to the role you have applied for."
    "If your application were successful, describe the elements of customer service you would deliver."

    After a couple of days I received a phone call asking me for a telephone interview, the interview was easily arranged for the next day with no problem. I was the called at the time my call was scheduled for, the interview started with a few questions just asking about my right to work in the UK etc. Then the interviewer asked me a few similar questions to the ones on the application form, mainly asking me about what I thought the job would involve, what good customer service is etc. At the end I was told I was successful and would be invited to an in store recruitment day, however I could not make this day and the woman told me she would call me back with a rearranged date within the next few days.

    However, I didn't get a call back for over a week and I was not called until I emailed Debenhams myself, funnily enough I received a call a few minutes after sending the email offering me a new date for an in store interview.

    The day of the interview I turned up looking smart and reported to the desk where I was told to go to. A lady then took my to the offices, where I had my interview. The interview was very straight forward and I was asked very similar questions to the one in my telephone interview, so nothing shocked me too much. The lady was very nice and I just stayed calm, polite and happy! Having finished the interview I was shown out of the shop and I received a call about 20 minutes later telling me I had been offered the job!

    Interview Questions
    • Where have you received excellent customer service and where have you received poor customer service?   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview

Debenhams Awards & Accolades

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Additional Info

Website www.debenhams.com
Headquarters London, United Kingdom
Size 5000+ Employees
Founded 1814
Type Company - Public (DEB)
Industry Retail
Revenue $2 to $5 billion (USD) per year
Competitors Unknown

For 200 years, the passion and ambition of our people have been making us who we are. Unmistakeably unique. And the future you'll have with us is no different. It's a future you're in control of. A future where your individuality determines our success. A future where you'll be someone you never thought you'd be.

Mission: We think bigger and move faster. We start the trends and set the pace. We don't sit back and watch it happen. We make it happen. Our focus has never just been about... More

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