- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Debenhams part-time (more than an year)Pros
Great discount across the entire store, friendly colleagues, great high street presence, well known brand, great target driven environment if thats what you enjoyCons
Being guilt tripped in to overtime, it's very difficult to progress, there doesn't seem to be a dedicated training structure. Everything is based around accounts, some targets seem completely unrealistic. Some stores have seen their best days go by.Advice to ManagementAdvice
Create a career pathway, and allow young employees to flourish not be hidden away, Up date and refresh stores before they need completely renovating.RecommendsNeutral OutlookNo opinion of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 3 weeks – interviewed at Debenhams.Interview Details
I applied online, with minimum hassle, the process was similar to most other basic ones. There were a few questions to answer, for me, these were:
"How would you describe the perfect shopping and customer service experience?"
"Describe a difficult problem you had to solve. What did you consider and do to ensure that the problem was resolved?"
"Describe and occasion when you have worked as part of a team and where you achieved a positive outcome. What was the key to your success?"
"Please list any skills which are relevant to the role you have applied for."
"If your application were successful, describe the elements of customer service you would deliver."
After a couple of days I received a phone call asking me for a telephone interview, the interview was easily arranged for the next day with no problem. I was the called at the time my call was scheduled for, the interview started with a few questions just asking about my right to work in the UK etc. Then the interviewer asked me a few similar questions to the ones on the application form, mainly asking me about what I thought the job would involve, what good customer service is etc. At the end I was told I was successful and would be invited to an in store recruitment day, however I could not make this day and the woman told me she would call me back with a rearranged date within the next few days.
However, I didn't get a call back for over a week and I was not called until I emailed Debenhams myself, funnily enough I received a call a few minutes after sending the email offering me a new date for an in store interview.
The day of the interview I turned up looking smart and reported to the desk where I was told to go to. A lady then took my to the offices, where I had my interview. The interview was very straight forward and I was asked very similar questions to the one in my telephone interview, so nothing shocked me too much. The lady was very nice and I just stayed calm, polite and happy! Having finished the interview I was shown out of the shop and I received a call about 20 minutes later telling me I had been offered the job!Interview Questions
Accepted OfferNeutral ExperienceEasy Interview
- Where have you received excellent customer service and where have you received poor customer service? Answer Question
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