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Getting an Interview
Getting an Interview
Helpful (1)No OfferNegative ExperienceAverage Interview
I applied online. The process took 2+ months. I interviewed at Department for Work And Pensions (Leeds, England (UK)) in July 2015.
Applied online and from there it was poorly organised. I was given only 2 working days notice of the interview and was given a writing assignment to complete in advance. The assignment involved writing a piece of content around user needs using a reference web page and was a simple enough exercise. At the interview itself, I was 15 minutes early as requested on all communications and then waited 35 minutes before anyone even came to tell me things were delayed. I would understand if the interviewers were tied up overrunning, but it was an HR person who eventually appeared. At this point, a piece of paperwork needed to be filled in, but the HR rep had run out of copies and went off in search of more. He returned 10 minutes later empty handed and took me to start the interview, now over 45 minutes late. The paperwork was finally found at the end of the interview, so I filled it in. I then received a posted request with this form to be filled in again via post, after I had already been notified of the decision on the job. The interview questions were not well thought out and were worded in a confusing manner that did not really link to the competencies being assessed. There seems to be a big difficulty in the public service in understanding transferable skills and comparable experience, which is a shame because I imagine it leads to a lot of specialists in specialist roles unable to think in a lateral manner. The feedback provided on the interview via the application service was detailed and welcome, though the main thing I fell down on was not emphasising the importance of managing team members for a senior role. This is odd, since one of my questions for the interviewer was around the skills he felt were most required at the senior level and I was expecting to then discuss this importance, but he stressed it was 'light touch' management in a 'horizontal structure'.
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The Department for Work and Pensions (DWP) is responsible for welfare and pension policy and is a key player in tackling child poverty. It is the biggest public service delivery department in the UK and serves over 20 million customers.