Recent Updates
  • DialAmerica update
    6 days ago

    People will always be at the heart of our success. We believe in recognizing talent and providing opportunities for career growth. Join the DialAmerica family by applying today. http://glassdoor.com/slink.htm?key=vI6dB

    DialAmerica Opportunity

    DialAmerica Opportunity

  • DialAmerica update
    22 days ago

    We're conducting On the Spot interviews at our Rochester center on Tuesday, March 31st from 10 am to 2 pm. Swing by our 2250 Brighton Henrietta Townline Rd. location or apply online today: http://glassdoor.com/slink.htm?key=vIfMj

731

DialAmerica Reviews

3.2
303 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
DialAmerica President and CEO Art Conway
Art Conway
144 Ratings
  • Helpful (4)

    DialAmerica cares, but not too much

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Gray, TN
    Former Employee - Customer Service Representative in Gray, TN

    I worked at DialAmerica part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The bathrooms are clean and they have an AVANTI market in the break room. The market is like having a mini convenience store There.

    Cons

    No chance for advancement. They say you will make up to $20 an hour, but most people make $8 an hour. Also there are underground recreational drug activities going on and management turns a blind eye to it. it is rumored that some of the supervisors might be involved. I would rather work where people are drug tested.

    Advice to Management

    Treat agents like they are really cared about and have the local law enforcement patrol the parking lot.

DialAmerica Interviews

Updated Apr 1, 2015

Interview Experience

Interview Experience

68%
17%
14%

Getting an Interview

Getting an Interview

75%
7%
5%

Interview Difficulty

1.7
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at DialAmerica (Green Tree, Allegheny, PA).

    Interview

    I applied for the job online, and I received a Call within 24 hours after applying. During the call I was asked when I can come in for an interview and took a short test a basic Computer knowledge test. I was told I got the job and when given a start date on the same day as the interview.

    Interview Questions

    • Can you pass a background check?   1 Answer

DialAmerica Awards & Accolades

Something missing? Add an award
#1 Provider of Outbound U.S. Domestic Teleservices, Customer Interaction Solutions magazine, 2012
#5 provider of inbound U.S. Domestic Teleservices, Customer Interaction Solutions magazine, 2012
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Additional Info

Unlock Profile
Website www.dialamerica.com
Headquarters Mahwah, NJ
Size 1000 to 5000 Employees
Founded 1957
Type Company - Private
Industry Business Services
Revenue $100 to $500 million (USD) per year
Competitors Unknown

DialAmerica is one of the nation’s largest teleservices companies. Headquartered in Mahwah, New Jersey, we have multiple call centers located throughout the U.S. Over 5,000 DialAmerica employees work for a diverse portfolio of clients in multiple industry sectors including financial services, consumer products, communications, healthcare, pharmaceutical, technology, energy, government and fundraising.

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