DialAmerica Reviews

246 Reviews
3.4
246 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DialAmerica President and CEO Art Conway
Art Conway
123 Ratings
  1.  

    Flexibility and great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Rochester, NY
    Current Employee - Trainer in Rochester, NY

    I have been working at DialAmerica part-time (more than an year)

    Pros

    The environment is really great, management is great and really work with you to improve your skills. Great flexibility.

    Cons

    The pay could be higher.

    Recommends
    Positive Outlook
    Approves of CEO

DialAmerica Interviews

Updated Oct 14, 2014
Updated Oct 14, 2014

Interview Experience

Interview Experience

66%
18%
14%

Getting an Interview

Getting an Interview

74%
8%
7%

Interview Difficulty

1.7
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative-Pittsburgh, PA Interview

    Anonymous Employee in Pittsburgh, PA
    Anonymous Employee in Pittsburgh, PA
    Application Details

    I applied online – interviewed at DialAmerica.

    Interview Details

    First of all, they were late in getting me into my interview. If any candidate were late, you know that would not be tolerated. Secondly, the woman who interviewed me had to make a call to see if she was doing the interview or if someone else was. There was a gentleman there waiting to bring donuts into her that seemed miffed he had to wait for her to do an interview. I had to do a "screening test" before I even went into the interview (even though they supposedly offer two weeks training). I have over 15 years of administrative assistance and was told (there is NO indication of this in the ad) that the pay rate is $8.00/hour!! To work as a customer service representative, I believe, requires a lot of skill. That pay rate is BARELY above minimum. That is absolutely horrendous. I should've just walked out. There are .25 cent incremental "raises" but really to make any money you need to purchase (surprise, surprise) a $100 training manual to get your insurance license. First of all, working as an administrative assistant, I can tell you, their organization is awful. Admin 101: You need to know who is coming in for an interview, at what time, and who is conducting the interview. Then, I just received a call today from someone else saying they "received my application." Apparently, no one knows what is going on there and they have no organization. I will say that at least the front desk receptionist was friendly and seemed efficient. And at least was welcoming upon my arrival. The gentleman with the donuts never even said, "hello."

    Interview Questions
    • Again, the most unexpected was the deplorable salary. I can understand they don't want to offer $15/hour to someone who may or may not stay with the company, but $8.00 is shameful. If they are going to offer that low of a salary, that needs to be evident in their ad. It was a waste of my time to even come to an interview. I could probably make more than that working in food service.   Answer Question
    No Offer
    Negative Experience

DialAmerica Awards & Accolades

Something missing? Add an award
#1 Provider of Outbound U.S. Domestic Teleservices, Customer Interaction Solutions magazine, 2012
#5 provider of inbound U.S. Domestic Teleservices, Customer Interaction Solutions magazine, 2012
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Additional Info

Unlock Profile
Website www.dialamerica.com
Headquarters Mahwah, NJ
Size 1000 to 5000 Employees
Founded 1957
Type Company - Private
Industry Business Services
Revenue $100 to $500 million (USD) per year
Competitors Unknown

DialAmerica is one of the nation’s largest teleservices companies. Headquartered in Mahwah, New Jersey, we have multiple call centers located throughout the U.S. Over 5,000 DialAmerica employees work for a diverse portfolio of clients in multiple industry sectors including financial services, consumer products, communications, healthcare, pharmaceutical, technology, energy, government and fundraising.

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