DialAmerica Reviews

3.3
Rating Trends
Recommend to a friend
Approve of CEO
DialAmerica President and CEO Art Conway
Art Conway
169 Ratings
  • Flexible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in San Diego, CA
    Former Employee - Call Center Agent in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at DialAmerica (More than 3 years)

    Pros

    Flexible schedule and diverse people you work with make the place fun. Early morning and late night weekend schedules available. Many do this as a second job

    Cons

    I don't know cons would be. Strict policy???? But it can get relaxed a bit during the weekend. Business casual policy when we work at call center and people don't see us looking nice... But we still have to wear business attire regardless

    Advice to Management

    It was hard to communicate with them. Too much changes too often. If communication is better.... If the agents can be up to date better it would be great. Oh and those anniversary gifts need to get better too haha..


DialAmerica Interviews

Interview Experience

Interview Experience

70%
17%
12%

Getting an Interview

Getting an Interview

75%
6%
6%
5
3
1

Interview Difficulty

1.7
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at DialAmerica.

    Interview

    It is very simple. They are always looking to hire anyone who can meet minimum criteria of able to put few sentences together, and has a good personality. Basically, you have to be terrible to be rejected. A recruiter called me after viewing my resume on a job site. Though I had no work experience, she said that they would be able to train me if hired. There was a phone-screening interview for 10 minutes, after which I was called to the office for a face-to-face interview. The staff were very friendly, and the recruiter showed me around the building, and gave me time to ask my own questions. Overall, I was made to feel comfortable with the whole process.

    Interview Questions

DialAmerica Awards & Accolades

Something missing? Add an award
#1 Provider of Outbound U.S. Domestic Teleservices , Customer Interaction Solutions magazine, 2012
#5 provider of inbound U.S. Domestic Teleservices , Customer Interaction Solutions magazine, 2012
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Additional Info

Unlock Profile
Website www.dialamerica.com
Headquarters Mahwah, NJ
Size 1000 to 5000 Employees
Founded 1957
Type Company - Private
Industry Business Services
Revenue $100 to $500 million (USD) per year
Competitors Unknown

DialAmerica is one of the nation’s largest teleservices companies. Headquartered in Mahwah, New Jersey, we have multiple call centers located throughout the U.S. Over 5,000 DialAmerica employees work for a diverse portfolio of clients in multiple industry sectors including financial services, consumer products, communications, healthcare, pharmaceutical, technology, energy, government and fundraising.

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Recent Updates
  • DialAmerica update
    30+ days ago

    People will always be at the heart of our success. We believe in recognizing talent and providing opportunities for career growth. Join the DialAmerica family by applying today. http://glassdoor.com/slink.htm?key=vI6dB

    DialAmerica Opportunity

    DialAmerica Opportunity

  • DialAmerica update
    30+ days ago

    We're conducting On the Spot interviews at our Rochester center on Tuesday, March 31st from 10 am to 2 pm. Swing by our 2250 Brighton Henrietta Townline Rd. location or apply online today: http://glassdoor.com/slink.htm?key=vIfMj

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