Diamond Resorts


Diamond Resorts Reviews

59 Reviews
59 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Diamond Resorts Chairman and CEO Stephen J. Cloobeck
Stephen J. Cloobeck
36 Ratings

    So far, so good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Sedona, AZ
    Current Employee - Front Desk Agent in Sedona, AZ

    I have been working at Diamond Resorts full-time (less than an year)


    DRI offers great benefits, and all of the employees are a big family. Our CEO cares about us too.


    The pay could be better, and possibly a little more family friendly to the employees.

    Advice to ManagementAdvice

    Listen more to the suggestions the employees have.

    Positive Outlook
    Approves of CEO

Diamond Resorts Interviews

Updated Nov 25, 2014
Updated Nov 25, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Tour Reception Supervisor Interview

    Anonymous Employee in Las Vegas, NV
    Anonymous Employee in Las Vegas, NV
    Application Details

    I applied online. The process took 4 weeksinterviewed at Diamond Resorts in September 2014.

    Interview Details

    It really wasn't much different then any other interview I had. The first person contacted via phone within a day of applying for the job, and quickly passed me onto the manager of the position I was applying for as my experience was exactly what they were looking for. I got a phone call from the manager of the department a couple days later and was sheduled for an in person interview with him and the lady who currently has the position but was leaving the company. She more sat in the corner taking notes and didn't talk to me, he asked all the questions. None were hard or challenging. Just the normal questions of why this company, where do you see yourself, etc. I passed this interview and was told I would get another call to speak with someone else in HR, which I did. I met this lady a week after the in person interview, in the first managers office at the resort. The interview with her went really well too, she asked more of the same questions that I answered in the first and second interviews. I too passed that interview and that's when she told me that the manager would be the one to pick who gets the position, and he would contact me within a few days. After a few days passed, I attempted to call him back and follow up but he never answered or returned my calls. Over a week and a half later, after that last interview, he finally called and instead offered me a different job then I applied for, as a regular Tour Receptionist. In the interview with him in person, he told me the supervisor starts at $13 a hour, but he offered a job for $11 a hour. I refused and told him that's not what I applied for, and I wasn't interested. That's the job I currently have for another time share company and I get paid more then that. Why would I want to accept less with a different company to do the same job? That's when he said that he was only testing to see if I would accept something else and would call me back with a final answer as to who gets the supervisor position. He never called me back and again, calls to him went unanswered. Yesterday, two weeks since he last contacted me, I get an email saying my application was terminated. Since he didn't even bother answering or returning calls, I felt I didn't got the job anyway so that did not shock me. In closing, with all the hoops I had to jump though, and all the time I put in, only to be offered less of a job, wasn't very professional on their part (Plus they don't return calls), it strongly makes me reconsider seeking them as a employer.

    Interview Questions
    • No hard questions. All easy run of the mill questions. Why Diamond; How long do you plan to stay with us, where do you see yourself in one year/five years?   Answer Question
    Reasons for Declining

    They offered me a position that I didn't even apply for, that would be less money and less status then I applied for. I currently work for another time share company, where I was a supervisor, however they brought in a manager to over see tour reception and contracts. They then demoted me to a regular receptionist as they did not feel they needed both a supervisor and manager. I still get paid more at my current company then they offered for that same position so why would I switch to do the same work for a different company for less money? It honestly makes me look at them and ponder if they even thought that though or if they figure anyone would accept a postion with them because of the benefits (Which they kept saying were great but failed to give examples, even when asked).

    Declined Offer
    Negative Experience
    Easy Interview

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Additional Info

Unlock Profile
Website www.diamondresorts.com
Headquarters Las Vegas, NV
Size 5000+ Employees
Founded 2007
Type Company - Public (DRII)
Industry Travel & Tourism
Revenue $100 to $500 million (USD) per year

Diamond Resorts Holdings, formerly Sunterra Corporation, can help you shine on in all your crazy vacation adventures. The time-share vacation company, doing business as Diamond Resorts International, owns or manages more than 200 resorts, including 70 managed resorts and some 130 affiliated resorts. Properties are located in some 25 countries throughout Asia, Australia, the Caribbean, Europe, and North America. About 400,000 owners and members vacation at the resorts through the purchase of either vacation intervals (generally a one-week stay) or vacation points... More

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