Discover – Why Work For Us?


We've always believed in giving our customers the best service.

When we introduced the first cash rewards credit card in 1986, we committed ourselves to meeting the needs of our cardmembers with the best possible customer service - and we still stand by that commitment today. We're building our company by listening to consumers and developing products and programs that help them get the most for their money. Beyond credit cards, our banking and payments businesses offer rewarding products backed by that same commitment to high-quality service that we have had from the start.


From a credit card pioneer to a leading direct bank.

The success behind what makes us one of the nation's leading direct banks today is the same as what made us a pioneer in 1986 when we launched the Discover card: a focus on the customer and a commitment to be different, to be better and to offer the best service in the business.

Putting customers first is in our DNA.

Discover brought innovation and change to the credit card industry - change that focused on features and services that consumers wanted, but couldn't find in other credit cards. Discover changed that by pioneering cash rewards and offering a card with no annual fee. We've never lost sight of our heritage and remain focused on the customer today.

We have one of the most recognized brands in U.S. financial services.

Today, Discover is a leading direct bank and electronic payment services company. Our direct bank issues the company's flagship credit card business and offers an array of banking products, such as home loans, private student loans, personal loans, home equity loans, checking and savings accounts, certificates of deposit and money market accounts. Discover operates PULSE, one of the nation's leading ATM/debit networks; Discover Network, with millions of merchant and cash access locations; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories.


At Discover Financial Services, everything we do is focused on helping people achieve their goals, and get ahead in life. The same dedication we bring to serving our customers is found in the excellent benefits we offer our employees.

We believe in providing a comprehensive benefits package that addresses the total needs of our employees, including:

Personal Financial Benefits
Insurance Benefits
Health & Wellness Benefits
Work Environment Benefits
Life Enhancement Benefits
Paid Time Off (PTO)
Rideshare Program
Nationwide Discounts
Discounts for Discover Employees

There are still more rewards. Learn more about our work/life balance and culture.

Personal Financial Benefits

Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Health Savings Account
Discover 401(k) Savings Plan with tax-deferred savings
Employee Stock Purchase Plan
Financial Engines (objective, independent retirement investing services)

Insurance Benefits

Basic Life Insurance
Business Travel Accident Insurance
Accidental Death and Dismemberment Insurance
Short Term Disability Insurance
Employee and Dependent Death Benefit
Optional Long Term Disability Insurance
Optional Supplemental Life Insurance
Optional Supplemental Accidental Death and Dismemberment Insurance

Health & Wellness Benefits

Optional Healthcare Plan
Optional Dental Plan
Optional Vision Plan
Health Services Center*
Employee Assistance Program

* At some locations

Work Environment Benefits

Dynamic, supportive work environment
Performance-based incentive plans
Departmental performance contests/rewards
Various schedules available
Exceptional variety of career/growth opportunities
Beautiful, well-appointed facilities
Full-service cafeteria
State-of-the-art Fitness Center*
1.6 Mile jogging/walking trail**
Tobacco-free environment

*At some locations
** Riverwoods, IL headquarters only

Life Enhancement Benefits

Dependent Care Resources
Health & Wellness Benefits
Workplace Flexibility
Paid Time Off
Employee Assistance Programs
Live and Work Well Resource and Referral Program
Adoption Assistance
Service Anniversary Awards
Group Auto and Home Insurance 
Pet Insurance

Paid Time Off (PTO)

This innovative program provides employees with up to five weeks of paid time off per year – and the flexibility to use the time as they see fit.

Rideshare Program

Regular, free shuttle service is available from our Riverwoods facility headquarters to nearby Metra stations. Pace suburban bus passengers also receive on-site bus service.

Nationwide Discounts

Employees are eligible to take advantage of discounts offered by various merchants.


Innovation, simplicity, collaboration. Openness, volunteerism, enthusiasm. Doing the right thing and treating all with respect. These are the values that guide every action and interaction at Discover – and the principles that define the difference we’re making in the lives of customers and employees alike.

At Discover, our mission is to attract, hire and retain the best and brightest people – those who understand and share our dedication to excellence. There’s something unique at work here, and we invite you to learn more about our:
Core Values
Discover Leadership Behaviors
Commitment to Diversity & Inclusion
Spirit of Volunteerism

There are still more rewards. Learn more about our benefits and work/life balance.

Core Values

Eight core values and guiding behaviors help define our culture. These values, which are carefully woven into everything we do, include:

Doing the Right Thing

* Displaying integrity and performing to the highest ethical and business standards
* Being accountable for your own actions and results; acknowledging and learning from mistakes
* Encouraging the personal growth of others


* Finding ways to be first to market
* Promoting continuous improvement
* Encouraging prudent risk taking and having tolerance for honest mistakes
* Recognizing and rewarding truly inventive initiative and risk taking


* Providing clear and direct messages
* Working to streamline workflow
* Making efficient use of resources and time


* Promoting cooperative efforts with others, and being a team player
* Working toward the most effective, mutually satisfactory solution
* Developing positive, professional partnerships with colleagues and customers


* Communicating openly and honestly with others; fostering an environment of trust
* Providing and accepting ideas and feedback
* Listening to, understanding and appreciating other's viewpoints


* Recognizing and supporting the needs of our communities
* Committing time and energy to the company's volunteer activities
* Assisting and supporting team members and customers in achieving company, team and individual goals


* Exhibiting a clear understanding and commitment to the company's vision, mission, values and business strategies
* Displaying a high energy level, and going the extra mile
* Fostering a creative/fun environment that recognizes and celebrates achievements


* Encouraging and valuing the opinions of team members and customers
* Honoring and respecting diversity of people, their ideas and their work styles
* Promoting and demonstrating a balance between work and home life

Discover Leadership Behaviors
Achieving long-term success as a business requires leadership at every level of the organization. To achieve a high level of performance and to meet our business goals, all employees are expected to exhibit these behaviors. Our talent management efforts focus on developing these behaviors and also guide us how we select, assess, and reward our talent.

Company Leadership
Actions that make us a great company and impact the overall success of Discover Financial Services

Results Leadership
Actions that drive the execution of our overall strategy and supporting goals

Thought Leadership
Actions that bring innovation, improvements and expertise; create opportunities and address challenges

People Leadership
Actions that build our relationships with others


Commitment to Diversity & Inclusion

One of the many great things about Discover is our diversity. Over the years our company has been a place where we appreciate diversity and practice inclusive behaviors. We have done this naturally because it's the right thing to do and because our values have always emphasized the importance of respect. Our diversity drives innovation that creates industry-leading solutions for our customers.

We like to say 'Diversity is the mix… Inclusion is making the mix work!'

Our commitment is guided and supported by our formal Diversity & Inclusion strategy, which is an integral part of our business. The strategy focuses on four key groups: employees, customers, suppliers and communities. Support for our diversity and inclusion efforts comes from the highest level of the company – from our CEO, David Nelms, our Executive Committee and a Diversity and Inclusion Advisory Board.

Employee Connection Groups are an exciting way for employees to support and become involved with our diversity and inclusion initiatives. These grassroots groups are a way for employees with a common identity to:
Contribute to Discover's overall business priorities
Drive our diversity and inclusion strategy forward
Provide opportunities for personal and professional development.

Discover Photos

Discover Reviews

608 Reviews
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Discover Chairman & CEO David W. Nelms
David W. Nelms
300 Ratings
  • A company with values, that values its people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Communicator in Riverwoods, IL
    Current Employee - Technical Communicator in Riverwoods, IL

    I have been working at Discover full-time (more than a year)


    Before coming to work for Discover, I never saw (in person, at least) the C-level executives who led the companies I worked for. At Discover, the CEO, COO and other execs eat lunch elbow-to-elbow with everyone else. Beyond the company's congenial and accessible senior management, Discover actively supports and promotes corporate values such as volunteerism and respect (versus simply paying lip service to them), something I've personally witnessed via company-sponsored support of Chicago Cares, the Boys and Girls Club of Lake County, and other volunteering activities. I also appreciate the world-class campus I work at in Riverwoods, IL, with its on-site fitness center, gourmet cafeteria, basketball and vollyball courts, dry cleaning services and more.


    Commuting to Riverwoods can sometimes be a challenge, particularly in winter, though such challenges are mitigated by management support of flexible work arrangements. As with any competitive company, deadlines sometimes require extra hours/effort, but those times simply make the generous paid-time-off (PTO) that much more enjoyable.

    Advice to ManagementAdvice

    Continue to focus on encouraging employees to move into new positions/opportunities within the company. Support of such internal movement helps employees gain valuable insights into other lines of business, helping Discover maintain an exceptionally qualified and competitive workforce.

    Positive Outlook
    Approves of CEO

Discover Interviews

Updated Mar 26, 2015
Updated Mar 26, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Customer Service Expert Interview

    Anonymous Interview Candidate in New Castle, DE
    Anonymous Interview Candidate in New Castle, DE
    Application Details

    I applied online. The process took 1+ weekinterviewed at Discover.

    Interview Details

    Applied online on 3/9/15. They sent me a email the next day to take a assessment and schedule a phone interview. They called me a minute before my scheduled phone interview time and asked me about my previous jobs like why did I leave the company why do I want to leave my current employer why did I decide to apply for the job with discover. Went over the job description and a little more details about the position. The phone interview last for about 10-15 mins. At the end of the call we scheduled a in person interview for the next day. I got there 15 mins early and met with the recruiter for about 20 mins. They ask you pretty much the same as the phone interview go over the earliest and latest time u can work tell u the pay and the benefits. You have to place 12 cards in 3 Columns of 4. First row what are u absolutely great at then the 2nd row then the 3rd what could u use improvement on. Cards say things like multi-tasker responsible hardworker level headed enthusiastic achiever etc. Then u meet with the hiring manager for about an hour. He ask the harder questions but not to hard you're asked to role play and some basic interview questions like why discover? Why should we hire you? What do u like most about ur current job etc. at the end they tell u you'll hear back in 3-5 business days. Phone call = good news email = bad news. I got the phone call on day 4! YAY! Lol my advice is to relax be like(able) make them laugh be yourself and DO YOUR RESEARCH ABOUT THE COMPANY AND THE JOB YOU APPLIED FOR! Good luck!

    Interview Questions
    Negotiation Details
    The pay they offered me was great so no negotiation needed.
    Accepted Offer
    Positive Experience
    Average Interview

Discover Awards & Accolades

Something missing? Add an award
Customer Loyalty Engagement (#1), Brand Keys, Inc., 2013
Training Top 125, Training, 2012
Top 100 Best Places to Work in IT, ComputerWorld, 2009
Barron's 500, Barron's, 2009
Top 100 Best Places to Work in IT, ComputerWorld, 2008
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Additional Info

Headquarters Riverwoods, IL
Size 5000+ Employees
Founded 1986
Type Company - Public (DFS)
Industry Finance
Revenue $5 to $10 billion (USD) per year

Seems cardholders aren't the only ones getting paid to discover. Discover Financial Services is best known for issuing Discover-brand credit cards, which are used by more than 25 million members. The company's cards, which include several levels of business and consumer accounts, repay cardholders a percentage of the purchase price each time they use their cards. Discover Financial also licenses Diners Club credit cards, which are accepted in more than 185 countries. But there's more to this business than just plastic. The company also offers banking services, issues... More

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