EarthLink Reviews

2.5
300 Reviews
Rating Trends
Recommend to a friend
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EarthLink President & CEO Joseph Eazor
Joseph Eazor
43 Ratings
  • Helpful (1)

    Lots of changes, some good, some not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Sales Support
    Former Employee - Technical Sales Support

    I worked at EarthLink full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Many great people work there, lots of long time employees who genuinely care about the customer.
    Some good managers who really care about their employees.
    Decent benefits, good PTO.

    Cons

    too many jobs have been outsourced recently. They have had too many staffing reductions of experienced people and this has contributed to a poor customer experience.
    Many "leaders" on the executive team who have little to no clue about what is going on within the organization.

    Advice to Management

    The organization is way too top heavy. All the outsourcing has resulted in a poor customer experience and has hurt the company reputation.

EarthLink Interviews

Interview Experience

Interview Experience

51%
38%
10%

Getting an Interview

Getting an Interview

54%
23%
14%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Technical Support Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 2+ weeksinterviewed at EarthLink.

    Interview

    There was a phone interview from corp. HR, followed by an in-person interview with the direct supervisor then a 2nd in-person interview with the supervisor and manager. Entire process took about 2 weeks.

    Interview Questions

    • Questions were more technical based. If you have CCNA knowledge, you'll do just fine.   Answer Question

EarthLink Awards & Accolades

Something missing? Add an award
North American Business Connectivity Award, Atlantic ACM, 2013
Product of the Year Award, INTERNET TELEPHONY, 2013
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Additional Info

Unlock Profile
Website www.earthlink.net
Headquarters Atlanta, GA
Size 1000 to 5000 Employees
Founded 1994
Type Company - Public (ELNK)
Industry Information Technology
Revenue $100 to $500 million (USD) per year
Competitors Unknown

EarthLink (EarthLink Holdings Corp., NASDAQ: ELNK) provides managed network, security and cloud solutions for multi-location businesses. We help thousands of specialty retailers, restaurants, financial institutions, healthcare providers, professional service firms and local governments deliver a reliable and engaging customer experience in their stores and branch offices... More

Mission: Anytime, anywhere, EarthLink keeps customers connected and businesses empowered. Our leading-edge managed IT, network and communications services deliver the superior... More

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