Eastern Mountain Sports Reviews

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Recommend to a friend
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Mark Walsh
21 Ratings
  • Foot Guru

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Foot Guru/Guide in Cambridge, MA
    Former Employee - Foot Guru/Guide in Cambridge, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Eastern Mountain Sports full-time (More than 3 years)


    I had excellent store managers in my store so my experience was excellent. This isn't always the case but it was for me. EMS trained me in how to be a Foot Guru which helped immensely in my ability to sell shoes. The employee discount is ridiculous.


    Corporate made some really dumb decisions that contributed to worker burnout. One holiday season they decided that every store in the whole company would stay open till 10pm regardless of whether it made sense or not. EMS supply chain is sometimes lacking. Frequently, I would sell a customer on a shoe only to go in the back and find that I had every other size except for the one I needed. That aggravated me more than anything else. Towards the end of my time there, staffing got even tighter and it was difficult to get customers adequate attention because we were spread so thin. Unless you want to get on the supervisor/manager track, there is no career progression with EMS.

    Advice to Management

    Hire more people. Get your supply chain right.

Eastern Mountain Sports Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Store Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 4+ weeks. I interviewed at Eastern Mountain Sports.


    I went through a process of 3 interviews with different members of the upper management. I participated in both phone interviews and in person interviews. Overall the process was smooth and they were willing to work around schedule constraints during the interview process which was helpful as I was relocating. Once offered the position I was also granted flexibility in choosing a start date. All persons involved with my interview process were quick to get back to me after each interview step.

    Interview Questions

    • How do you envistion maintaining sales floor merchandising standards?   Answer Question
    • Describe previous leadership experience.   Answer Question
    • What outdoor sports are you passionate about? Do you have experience using or selling the gear EMS sells?   Answer Question
    • What are some ways you can motivate your staff besides financial incentives?   Answer Question
    • What were some of the main initiatives at your previous company?   Answer Question


    No negotiating took place. They made it clear their initial offer was firm.

Eastern Mountain Sports Awards & Accolades

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Additional Info

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Website www.ems.com
Headquarters Peterborough, NH
Size 150 to 499 Employees
Operated By Reorganizing
Founded 1967
Type Company - Private
Industry Retail
Revenue $10 to $25 million (USD) per year
Competitors Unknown

Founded in 1967, EMS now has community stores in 70 east coast locations full of knowledgeable, credible people who love what they do for customers. The EMS Schools serve over 5000 participants annually and earn the highest possible ratings for customer satisfaction. EMS.com offers a hand-picked assortment of great gear and apparel for novice to expert outdoor ... More

Mission: We exist to make it easy for people to love the outdoors and spend more time outside. EMS is the trusted source for must-have gear, apparel and guidance for people who love the outdoors.

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Eastern Mountain Sports

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