Evernote Reviews

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Evernote CEO Chris O'Niell
Chris O'Niell
1 Rating
  • Helpful (1)

    Great company, great environment, great coworkers, questionable product.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Austin, TX
    Current Employee - Customer Support Representative in Austin, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at Evernote full-time (More than a year)


    -Great new office in Austin. -Snacks, drinks and catered food every day. -Fantastic pay. When I originally got my offer, I thought it was a typo. Literally doubled my salary from a previous job and I had little experience in the field prior to landing it. -I think the best part of this job is my coworkers. They're amazing. All extremely smart, talented, lovely individuals and a joy to work with. -I find it easy to work around my life, instead of the opposite. Work/life balance, compared to other jobs, is excellent. Work from home opportunities are ample, which is nice. -Lots of vacation. 3 weeks for less than one year, 4 weeks for one year+.


    I'll get the "gripes" out of the way first: -Upper management is questionable, at best. I don't feel confident in the head of a department who doesn't use our product and tries to micro manage teams. That's why you hired middle managers. Stick to what you're good at. Leave the other stuff to people who know what they're actually doing. -Austin office can't take advantage of a lot of the perks that RWC employees are entitled to. -Little to no career progression opportunities for support team. The bottleneck WILL choke people out of this company. Management is making progress towards this, however, and has done a good job of recognizing the need. Now for the big stuff: Evernote, as a product, is not great and I feel as if it has gone progressively further and further down hill. It's sad, really. As support, we're the first line of feedback from users so we KNOW when this stuff is broken and most of it is. Evernote on multiple platforms doesn't work and with each update to our software, it becomes progressively worse. Our former CEO announced at the beginning of 2015 that this was the year of stability, to make our product great again instead of adding on more stuff. While they've kept to the idea of not adding on more, for the most part, they haven't fixed the base of the product and it sucks. When a troubleshooting step for a product is to stop using it, you know that's bad.

    Advice to Management

    For non-Support management: Increase quality, stability and overall functionality of the product. Please? For support management: Really, nothing. My (very) biased opinion is that our support team is perhaps the best in the company. I think this is reflected by having ONE representative leave the company since I started working here more than a year ago.

Evernote Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview


    I applied online. The process took 1+ week. I interviewed at Evernote.


    Thirty minute initial phone screen by mid level manager. Enthusiastic and engaged, but indicated that she was optimistic that I would get the job and "felt really good about it" - always a faux pas and professionally risky. Skype chat test and phone interview with senior manager scheduled for following week. Senior manager was 90 minutes late to the phone interview, and employees were unable to track down citing "stuck in a meeting". Interview questions were the same exact questions as the phone screen, which raised my eyebrow. Skype chat was quick and simple mock customer interaction. I was told to call Thursday afternoon if I didn't hear from the mid level manager as she sometimes "misses things". Called the mid level manager Thursday afternoon. She said that she had not heard about my interview since it was conducted and hadn't received any directives and ended the conversation abruptly. I received an automatic No Reply email the next morning stating I had been turned down. I understand that I may not have been a fit. That's totally fair. I was more disappointed in the lack of communication and professionalism displayed in the final interview process. Being exorbitantly late to interview a candidate is both indicative of how the position is looked on by the rest of the company, as well as how the employees are managed. Same applies to being dismissive of your mid level managers. It's too bad, because I'm a huge fan and power user of the product and they knew that, but were extremely dismissive anyway. If a candidate makes it that far in the process and you've made a major faux pas in the process, they deserve a phone call - not to be rushed off the phone and shut down by an automated email.

    Interview Questions

    • Why customer service? How do you see yourself growing in this department?   Answer Question
    • How many hours a week did you work CS in your last position?   Answer Question

Evernote Awards & Accolades

Something missing? Add an award
Apple Design Award Winner , Apple, 2013
Company of the Year , Inc. Magazine, 2011
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Additional Info

Unlock Profile
Website www.evernote.com
Headquarters Redwood City, CA
Size 201 to 500 Employees
Founded 2008
Type Company - Private
Industry Media
Revenue $10 to $25 million (USD) per year
Competitors Unknown

The Evernote family of products help you remember and act upon ideas, projects and experiences across all the computers, phones and tablets you use. At Evernote we build innovative apps that make it easy for users to remember everything, from small ideas to lifelong memories. A global company with offices across the US, Asia and Europe, Evernote is in the Apple App Store Hall of Fame, and has received wide recognition, including being named Inc. Magazine’s Company of the Year for 2012 and one of Fast Company’s 50 Most Innovative Companies. We are also actively engaged ... More

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