First Command – Why Work For Us?

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Mission

First Command’s mission – coaching those who serve in their pursuit of financial security – hasn’t really changed since 1958, when Lt. Col. Payne founded First Command. Our focus continues to be on building trusting Client-Advisor relationships by meeting face-to-face with servicemembers, federal employees and their families to learn what’s important to them, helping them establish meaningful and specific goals that reflect their values, and then constructing comprehensive financial plans for protecting their loved ones and pursuing their goals.

Just as Lt. Col. Payne envisioned more than half a century ago, First Command is steadfastly committed to helping those who serve get their financial lives squared away.

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Benefits and Rewards

At First Command, our commitment to our employees is reflected in the generous compensation and benefits packages our First Command family members enjoy.

Financial Advisors
We offer a competitive compensation package to Financial Advisors entering our Gateway Program, including:

  • Salary plus commission
  • Bonuses
  • Deferred compensation
  • Comprehensive training program
  • Insurance and retirement benefits

Home Office
For our full-time Home Office employees, we offer a comprehensive benefits package, including:

  • Medical
  • Dental
  • Vision
  • Life/accidental death & dismemberment, voluntary life
  • Long-term and short-term disability
  • Pre-paid legal
  • Identity theft protection
  • Employee Assistance Program
  • Flexible spending accounts
  • Employer health fund contributions
  • Wellness for Life program
  • Personal health advisor service
  • 401(k) and Employee Stock Ownership Program
  • Fitness center
  • Activities and organizations
  • Concierge services
  • Employee discounts
  • Free covered parking

 

REWARDS

At First Command, we love to celebrate the great things our employees are doing, and we recognize both individuals and teams for their achievements and service.

Financial Advisors
Some of the ways in which we recognize our Financial Advisors' achievements:

  • President Club
  • Summit Club
  • Pinnacle Club
  • Gateway Advisor of the Year
  • Financial Advisor of the Year
  • District Advisor of the Year 

Home Office
Some of the ways in which we recognize our Home Office employees' achievements:

  • Great Works Recognition
  • Employee of the Month
  • Employee of the Year
  • Supervisor of the Year
  • Field Service Superstar of the Month
  • Volunteer of the Year

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Careers

For more than 50 years, First Command Financial Advisors have dedicated themselves to helping American military families reduce debt, build wealth, and get their financial lives squared away.

At First Command, we appreciate and value the work ethic, leadership skills and personal accountability forged in military service. If the idea of giving back to those who serve and helping military families pursue their financial goals appeals to you, this could be the best place for your next career.

To learn more about Financial Advisor careers visit:  www.wehireleaders.com

As we continue to expand our Advisor force, we seek talented individuals for a wide variety of positions supporting our Advisors at our corporate offices in Fort Worth, Texas.

To learn more about Home Office careers visit:  https://firstcommandhomeoffice.silkroad.com/

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Our Values and Culture

At First Command, values are central to our financial planning process and guide us in our conduct with clients and one another. Our CASTLE values (outlined below) and strong sense of family create a culture of accountability that allows us to work effectively as a team and deliver against our strategic priorities and initiatives.

OUR CASTLE VALUES

  • Courage. Committed to ethics and integrity, we do what is right and inspire others to do the same, even if it is the more difficult path.
  • Authenticity. We speak and act in accordance with our beliefs.
  • Service. As fiduciaries, we place our clients' interests above our own. As Advisors and employees, we serve each other to better serve our clients.
  • Truthfulness. We speak and act with integrity in all relationships, telling the truth rather than what others might want to hear.
  • Love. We value and honor all people and have an enduring commitment to our family of clients, Advisors and employees.
  • Effectiveness. Through servant leadership, coaching and continuous improvement, we achieve results by adding value to our relationships.

OUR COMMITMENT TO DIVERSITY

First Command Financial Services, Inc. is committed to the policy of providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status. 

Every effort is made to ensure that our policies regarding hiring, salary administration, promotion and transfer are based solely on job requirements, job performance, and job-related criteria. In addition, our personnel policies and practices — including those relating to compensation, benefits, transfer, retention, termination, training, self-development opportunities, as well as social and recreational programs — are administered without discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, veteran status, or other basis prohibited by law.

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Philanthropy

Since First Command was founded in 1958, our leadership and our employees have been deeply committed to supporting a variety of non-profit organizations in our Fort Worth community and the military community worldwide. 

In April 2013, in recognition of the mounting responsibilities and pressures put on United States servicemembers, veterans and their families, our CEO Scott Spiker announced a new initiative to get military families "squared away” by raising awareness and taking action to address critical issues facing active duty military, post-911 veterans and military spouses.

To demonstrate our commitment to the promises of Squared Away®, we have partnered with the U.S. Chamber of Commerce’s Hiring our Heroes program, which aims to find meaningful employment for 500,000 post-911 veterans and military spouses. As part of that partnership, we awarded the program a $100,000 grant in its first year, and announced our own intention to recruit more than 2,100 Financial Advisors over the next five years, participate in 100 career fairs, and deliver financial workshops for US servicemembers through the First Command Educational Foundation.

We are also teaming up with Project Sanctuary, a non-profit organization that provides therapeutic retreats to military families to reconnect and reintegrate in their communities. Our donation of $100,000 to Project Sanctuary has been used to help build a permanent retreat center in Colorado. And, we also serve as the organization’s exclusive financial planning partner, delivering financial education workshops and individual family financial coaching at all retreats.

In house, we have the First Command Charitable Services Committee, which is made up of employee volunteers throughout the company who give time, money and additional resources to employee-recommended charities. Each year the committee selects five special charities to support in and around Fort Worth, Texas, as well as selecting an employee Volunteer of the Year.

To accomplish our goals of providing emotional and financial support to those in need, we are also proud supporters of organizations like the First Command Educational Foundation, First Command Package Brigade, Tarrant County United Way, and many more.

First Command Reviews

69 Reviews
3.3
69 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
First Command CEO J. Scott Spiker
J. Scott Spiker
42 Ratings
  1.  

    Being an Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor
    Current Employee - Financial Advisor

    I have been working at First Command full-time for more than a year

    Pros

    Great atmosphere depending on what district you are in. Unlimited income, flexible schedule. Get to make a difference in peoples lives. The dynamics of the job can be great. People who make it stay on for a long period of time.

    Cons

    Can work long hours, may have to tell people what they don't want to hear, rejection. Sometimes people have unrealistic expectations and they take it hard when you tell them the reality. Not everyone is ready to have a financial advisor in their lives.

    Advice to ManagementAdvice

    Focus more on what younger advisors have to say. The guys on the ground always have a better understanding of the field than those at the top. Marketing consultants should be prior service and should be specific to particular branches.

    Recommends
    Positive Outlook

First Command Interviews

Updated Sep 14, 2014
Updated Sep 14, 2014

Interview Experience

Interview Experience

64%
17%
17%

Getting an Interview

Getting an Interview

43%
23%
16%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Financial Advisor Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through a recruiter. The process took 2 weeks - interviewed at First Command.

    Interview Details

    The hiring process was a little awkward. The recruiting agent I dealt with in Fort Worth was a little unorganized, so it took a while to get the process moving. Once I started interviewing, it was relatively easy. No off-the-wall questions, but the company was definitely mostly interested in my network connections and how I could get an 'in' in the target audience, rather than my personal qualifications.

    Interview Questions
    Reasons for Declining

    After asking some individuals in my network, I heard the company had a reputation for being 'predatory' and that they actually got banned from many of the military base facilities. After hearing this, the hiring official only reinforced that reputation with comments of aggressive networking and by giving an example of a prospecting conversation. I declined after finding that my values conflicted with theirs.

    Declined Offer
    Negative Experience
    Easy Interview

First Command Awards & Accolades

Something missing? Add an award
Top Military Friendly Employers, GI Jobs, 2014
Top 20 Military Spouse Friendly Employers, GI Jobs, 2014
Top Tarrant County Investment Firms, American Registry, 2013
Top Military Friendly Employers, GI Jobs, 2013
Top 100 Private Companies in Tarrant County, Fort Worth Business Press, 2012
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Additional Info

Website www.firstcommand.com
Headquarters Fort Worth, TX
Size 1000 to 5000 Employees
Founded 1958
Type Company - Private
Industry Finance
Revenue $50 to $100 million (USD) per year

Through trusted Financial Advisors, First Command develops and delivers personalized financial plans and advice to assist American families in their efforts to reduce debt, build wealth, and get their financial lives squared away.

First Command’s history begins in the late 1950s, when United States Air Force Lt. Col. Carroll Payne worked closely with the families of several crew members killed in an aircraft accident. Saddened by the survivors’ financial difficulties, and eager to help others effectively prepare for their financial futures, Lt. Col. Payne began laying...
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