First Financial Bankshares Reviews

3.9
Rating Trends
Recommend to a friend
Approve of CEO
First Financial Bankshares President, CEO, and Director; Chairman, First Financial Bank, Abilene F. Scott Dueser
F. Scott Dueser
4 Ratings
  • Great culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Abilene, TX
    Current Employee - Customer Service Representative in Abilene, TX

    I have been working at First Financial Bankshares full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment and people are what make the company. Company always tries to do things to make work fun. Best work environment I've ever experienced management has great vision for the company and how to get there. Flexible when it comes to work schedule. Good benefits.

    Cons

    Pay is decent but needs to be more competitive. Annual raises barely cover cost of living increases. Limited options for advancement.. You wont know what you will make unless you actually are offered the job and once you move into a position there is a waiting period before you can move to another position.

    Advice to Management

    Continue vision for the company but remember those at the bottom that help build it.


First Financial Bankshares Interviews

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

2.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Abilene, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at First Financial Bankshares (Abilene, TX) in October 2011.

    Interview

    Applied online and received a call to schedule a phone interview within two weeks (which was very clever since the position was in a call center--it gave the perfect opportunity to show off the exact skills you would need for the job). The manager who interviewed me was extremely nice and professional.

    Within about four days, I received another call to schedule an in-person interview. This interview focused less on skill and more on professionalism and demeanor. This interview was done by a different manager (probably so they could compare notes on consistency). After this second interview, I was walked around the call center and introduced to several employees.

    On the drive home from this interview, HR called and offered me the job, asking me to come in as soon as the next day to accept the job and sign paperwork.

    A background check, a drug test, a credit check, and being run through Chexsystems were all requirements for hire.

    Interview Questions

    • Was asked what I would do if a customer demanded something that was impossible to deliver.   Answer Question

    Negotiation

    Negotiation was not really an option.

First Financial Bankshares Awards & Accolades

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Additional Info

Unlock Profile
Website www.ffin.com
Headquarters Abilene, TX
Size 1000 to 5000 Employees
Founded 1956
Type Company - Public (FFIN)
Industry Finance
Revenue $100 to $500 million (USD) per year

Texas hold 'em? Well, sort of. First Financial Bankshares is the Texas-based holding company for First Financial Bankshares of Delaware, which in turn owns about a dozen banks consolidated under the First Financial brand and a trust company, all of which are located in small and midsized markets in Texas. Together, they have about 50 locations. The company maintains a decentralized management structure, with each of the ten subsidiary banks having their own local leadership and decision-making authority. Its First Financial Trust & Asset Management subsidiary administers... More

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