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First Financial Merchant Services Reviews

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John Eliason
3 Ratings
  • Helpful (1)

    Very satisfied as an independent agent for First Financial for over five years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Pensacola, FL
    Current Employee - Agent in Pensacola, FL

    I have been working at First Financial Merchant Services full-time (More than 5 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO


    I like their GiveBack program where they donate 10% of the profit from a merchant's account to the non-profit of the merchant's choice every month as long as the merchant is processing through them. Several non-profits in my city are receiving several thousand dollars a year from this program. I have a great agent director who is almost immediately available and has taught me a lot. They have treated me fairly. They do not ask me to say anything to get an account and they encourage the client service I give to my clients. CC processing is a very competitive business and it is not for everyone, but I am making a decent living from it. I would recommend to a friend if I thought my friend was a good match for the job and its requirements.


    I have had several agent directors and not all were as good as the one I have now. However, I found that when I was not satisfied with who I was working with, they were willing to make adjustments to make sure I had the support I needed.

    Advice to Management

    I think that agent directors are under pressure to push their agents to get deals to make quotas and bonus levels - which can lead some of them to say anything to get a deal. Choose your agent directors more carefully and train them better and you will have more agents staying and working hard for themselves and the company. Emphasize to your agent directors to be honest with their agents above all else.

First Financial Merchant Services Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Sales Agent Interview

    Anonymous Employee in Fort Worth, TX
    Declined Offer
    Negative Experience
    Easy Interview


    I applied through a recruiter. The process took 1 dayinterviewed at First Financial Merchant Services (Fort Worth, TX) in May 2015.


    My interview was very disorganized. Quite a bit of pressure to sign on the dotted line without being forthcoming about pay structure. The person conducting the interview was heavy on buzzwords and "making money right away" but vague on how exactly, or even basically, this was supposed to happen. I was asked nothing about my background or qualifications yet they wanted to hire me!

    Interview Questions

    • "Do you like to make money?" was asked multiple times.   1 Answer

First Financial Merchant Services Awards & Accolades

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Best Places to Work , Minneapolis/St. Paul Business Journal, 2013
Best Places to work 2012 , Minneapolis/St. Paul Business Journal, 2012
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Additional Info

Headquarters Medina, MN
Size 50 to 149 Employees
Founded 1996
Type Company - Private
Industry Finance
Revenue Unknown / Non-Applicable
Competitors Unknown

FFUSA is one of the nation’s leading merchant services companies, providing credit card processing to thousands of satisfied business around the world. But at First Financial were more than your average merchant processor, we like to think of ourselves more as consultants - working with businesses to understand their company and create the best possible plan that meets their ... More

Mission: We’ve helped nearly 10,000 business owners make better decisions that put more money in their pocket. For seventeen years, we've been passionate about achieving better results for our clients—results that go beyond financial and are uniquely tailored and enduring. Because we understand our business we can advise business owners on critical issues and opportunities around their payment acceptance and processing systems. This advice converts to real dollars and the success they desire.

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