First National Bank of America

www.fnba.com
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First National Bank of America Reviews

6 Reviews
3.6
6 Reviews
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    Overall good experience. They reward diligence.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First National Bank of America full-time

    Pros

    Great Culture. Good benefits. Good experience in diverse types of work.

    Cons

    The pay is constantly lower than industry standard. Entry level positions only work out if you have a second job or live with your parents.

    Advice to ManagementAdvice

    Don't be afraid to reward diligent people who will ultimately make the company Great, not just Good. There seems to be high turnover in skilled positions which are where there needs to be long term commitment.

    Recommends
    Positive Outlook

First National Bank of America Interviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

100%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Loan Counselor Interview

    Anonymous Interview Candidate in East Lansing, MI
    Anonymous Interview Candidate in East Lansing, MI
    Application Details

    I applied online. The process took a weekinterviewed at First National Bank of America in May 2007.

    Interview Details

    I was interviewed by three different people: the manager of the credit services department, the supervisor of the credit services department, and then the floor supervisor. All three basically just gave me the run-down of the job, asked me if I would be able to handle a very monotonous job, and then gave general situations such as "If a customer told you they couldn't pay but you knew they had to by the end of the month, how would you handle the situation?" As long as you prove that you are a leader and able to put your foot down and be customer service oriented yet strong-willed and give "tough love," you'll be fine. The people interviewing were a little intimidating. Besides the face-to-face interviews, they give you a timed skill assessment that tests your grammar and basic math skills, and then a personality assessment that is easy to pass.

    Interview Questions
    • A customer gives you a reason for why they cannot pay (i.e., they are ill, they are on a fixed income, they had a tragic death in the family). How do you respond?   View Answer
    Negotiation Details
    There was nothing really to negotiate. The pay is $10/hour, no raises. They start you off at around 25 hours a week and reward your hard work with more hours. I easily was upgraded to 40.
    Accepted Offer
    Positive Experience
    Average Interview

First National Bank of America Awards & Accolades

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Additional Info

Unlock Profile
Website www.fnba.com
Headquarters East Lansing, MI
Size 150 to 499 Employees
Founded 1955
Type Unknown
Industry Finance
Revenue $25 to $50 million (USD) per year
Competitors Unknown

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