First National Bank of America

www.fnba.com
Engaged Employer
Add Review

First National Bank of America Reviews

3.6
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
CEO
0 Ratings
  • work hard, have fun, prosper

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Multiple in East Lansing, MI
    Current Employee - Multiple in East Lansing, MI

    I have been working at First National Bank of America full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    FNBA embodies the best characteristics of a family-owned business. Ownership is involved and cares, while the management is empowered to run the business. Employees are expected to work hard and with a sense of urgency, but the demands are reasonable. The culture is properly summed up as "work hard, have fun, and prosper." Opportunity for advancement is great. You don't get forced into a narrow career-track.

    Cons

    The culture can be conservative/libertarian at times, which suits me but is not for everyone.

    Advice to Management

    Continue recent progress in creating a rewarding and fun place to work.


First National Bank of America Interviews

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Loan Counselor Interview

    Anonymous Interview Candidate in East Lansing, MI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at First National Bank of America (East Lansing, MI) in May 2007.

    Interview

    I was interviewed by three different people: the manager of the credit services department, the supervisor of the credit services department, and then the floor supervisor. All three basically just gave me the run-down of the job, asked me if I would be able to handle a very monotonous job, and then gave general situations such as "If a customer told you they couldn't pay but you knew they had to by the end of the month, how would you handle the situation?" As long as you prove that you are a leader and able to put your foot down and be customer service oriented yet strong-willed and give "tough love," you'll be fine. The people interviewing were a little intimidating. Besides the face-to-face interviews, they give you a timed skill assessment that tests your grammar and basic math skills, and then a personality assessment that is easy to pass.

    Interview Questions

    • A customer gives you a reason for why they cannot pay (i.e., they are ill, they are on a fixed income, they had a tragic death in the family). How do you respond?   1 Answer

    Negotiation

    There was nothing really to negotiate. The pay is $10/hour, no raises. They start you off at around 25 hours a week and reward your hard work with more hours. I easily was upgraded to 40.

First National Bank of America Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add an award

Additional Info

Unlock Profile
Website www.fnba.com
Headquarters East Lansing, MI
Size 150 to 499 Employees
Founded 1955
Type Unknown
Industry Finance
Revenue $25 to $50 million (USD) per year
Competitors Unknown

Work at First National Bank of America? Share Your Experiences

First National Bank of America

 
Click to Rate
or