- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at First National Bank of America full-time (More than 10 years)RecommendsPositive OutlookRecommendsPositive Outlook
FNBA embodies the best characteristics of a family-owned business. Ownership is involved and cares, while the management is empowered to run the business. Employees are expected to work hard and with a sense of urgency, but the demands are reasonable. The culture is properly summed up as "work hard, have fun, and prosper." Opportunity for advancement is great. You don't get forced into a narrow career-track.
The culture can be conservative/libertarian at times, which suits me but is not for everyone.
Advice to Management
Continue recent progress in creating a rewarding and fun place to work.
Getting an Interview
Getting an Interview
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took a week – interviewed at First National Bank of America (East Lansing, MI) in May 2007.
I was interviewed by three different people: the manager of the credit services department, the supervisor of the credit services department, and then the floor supervisor. All three basically just gave me the run-down of the job, asked me if I would be able to handle a very monotonous job, and then gave general situations such as "If a customer told you they couldn't pay but you knew they had to by the end of the month, how would you handle the situation?" As long as you prove that you are a leader and able to put your foot down and be customer service oriented yet strong-willed and give "tough love," you'll be fine. The people interviewing were a little intimidating. Besides the face-to-face interviews, they give you a timed skill assessment that tests your grammar and basic math skills, and then a personality assessment that is easy to pass.
- A customer gives you a reason for why they cannot pay (i.e., they are ill, they are on a fixed income, they had a tragic death in the family). How do you respond? 1 Answer
There was nothing really to negotiate. The pay is $10/hour, no raises. They start you off at around 25 hours a week and reward your hard work with more hours. I easily was upgraded to 40.
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