Five9 – Why Work For Us?

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ABOUT FIVE9

Create Powerful Customer Connections
 

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect:

Get a complete set of integrated capabilities. Five9 software creates more successful customer interactions while increasing contact center productivity, without the capital expense and maintenance costs of premise-based systems.

Leverage unparalleled cloud expertise. With the experience of thousands of customer implementations, we are laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution.

Benefit from a secure, reliable, and scalable contact center. Our software is built on a flexible architecture that adapts to your changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure, and focus on converting interactions into brand loyalty.

Access an extensive ecosystem of partners. Enhance the Five9 cloud contact center platform with leading customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers.

Gain a trusted partner. We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes. 

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CAREERS AT FIVE9

Are you passionate about customer success and interested in joining a fast-growing cloud company working with cutting-edge technology? If so, Five9 wants to hear from you. But you’ve got to be committed to helping grow one of the hottest technology companies in the Bay Area. 

Five9 has the pace and excitement of a start-up, but with established customers and award-winning products. We’ll offer you competitive pay, limitless career potential, and an environment filled with smart, talented people. Sure, you’ll work hard, but you’ll also have plenty of fun. 

So show us what you’ve got.

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A Fulfilling Culture

What’s it like to work at one of the fastest growing companies in the Bay Area?  For starters, no two days are ever quite the same!  We have the speed and excitement of working for a startup, but with a product that has already won a Cloud Computing Excellence award.  Employees join Five9 because they want to work on cutting-edge technology and be at a company that puts employees and customers first. Five9 aims to provide a culture where employees can work hard and also have fun. 

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Values to Live and Work by

The culture of Five9 is rooted in our company values.  We aim to achieve the highest standards, and we work collaboratively – and with an unrelenting commitment to pursue our customers’ needs.  We are passionate about what we do.  At Five9, we strive to build strong relationships with customers and colleagues through our values of: Respect, Teamwork, Customer Focus, Integrity, Innovation and Execution. 

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Excellent Events

One way that we promote our culture of teamwork is through our corporate events.  Every other month all employees in headquarters are encouraged to join in an event ranging from race kart driving, to paintball to attending a Giants or Warriors game.  We also host several volunteer events each year.  In 2013 we partnered with the Alameda County Foodbank and One Warm Coat to provide food and clothes to our local community.   

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Plenty of Room to Grow

Five9 is a rapidly growing company with large offices in San Ramon, Nizhny Novgorod, Russia, and Manila, Philippines.  In October 2013 Five9 acquired SoCoCare, a provider of cloud-based social engagement and mobile customer care solutions.  With company growth comes opportunities for employees to grow their careers at Five9.


undefinedBENEFITS

Our benefits and compensation packages are designed to attract and retain the best and the brightest. Full-time employees and their family members enjoy comprehensive benefits programs and perks. 

Five9 covers 100% of the employee portion of the healthcare benefits and shares a high portion of the dependent cost.

Health and Welfare Benefits

  • Choice of four medical plans
  • Guardian Dental
  • VSP Vision
  • Basic and voluntary life and accident insurance
  • Short and long-term disability
  • Flexible spending accounts
  • 401(k)
  • Employee assistance program
  • Working Advantage discounts
  • Company equity

The Perks

  • Discounted health club memberships
  • Accrued PTO, company paid holidays, and floating holidays
  • Free lunch brought in on Fridays
  • Commuter discounts
  • Regularly scheduled company events every other month

Five9 Reviews

17 Reviews
3.4
17 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Mike Burkland
14 Ratings
  1.  

    Great company that makes you feel like family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Sales Director in Salt Lake City, UT
    Former Employee - Enterprise Sales Director in Salt Lake City, UT

    I worked at Five9 full-time (more than an year)

    Pros

    Great compensation for hard work

    Cons

    Not very organized from a partner/channel perspective

    Advice to ManagementAdvice

    Don't assume your employees do things for certain reasons...ask them their reasoning for why they do what they do and you may be surprised how loyal they are to you and your organization when the appearance of what they did have seemed to send the opposite message.

    Recommends
    Positive Outlook
    Approves of CEO

Five9 Interviews

Updated May 29, 2014
Updated May 29, 2014

Interview Experience

Interview Experience

66%
0%
33%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Professional Services Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at Five9 in February 2014.

    Interview Details

    Very well organized process. Recruiter was very professional, followed up and represented the company well. I was interviewed by 3 people individually for 30-40 minutes. All seemed to really enjoy working at five9.

    Interview Questions
    • One of the interviewers asked a very random, highly technical question which really had nothing to do with the position (directly).   View Answer
    No Offer
    Positive Experience
    Average Interview

Five9 Awards & Accolades

Something missing? Add an award
Fastest Growing Private Companies, Deloitte’s Technology Fast 500, 2012
Inc. 5000 Fastest Growing Companies, Inc. Magazine, 2013
Inc. 5000 Fastest Growing Companies, Inc. Magazine, 2011
Inc. 500/5000 Fastest Growing Companies, Inc. Magazine, 2007
Fastest Growing Private Companies, SF Business Times, 2010
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Additional Info

Website www.five9.com
Headquarters San Ramon, CA
Size 500 to 999 Employees
Founded 2001
Type Company - Public (FIVN)
Industry Telecommunications
Revenue $50 to $100 million (USD) per year

Five9 is the leading provider of cloud contact center solutions, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has pioneered the cloud delivery model, helping contact centers of every size transition from premise-based solutions to the cloud. Five9’s unparalleled expertise, technology, and ecosystem of partners helps businesses take advantage of a secure, reliable, scalable cloud contact center solution to create exceptional customer experiences, increase... More

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