Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect:
Get a complete set of integrated capabilities. Five9 software creates more successful customer interactions while increasing contact center productivity, without the capital expense and maintenance costs of premise-based systems.
Leverage unparalleled cloud expertise. With the experience of thousands of customer implementations, we are laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution.
Benefit from a secure, reliable, and scalable contact center. Our software is built on a flexible architecture that adapts to your changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure, and focus on converting interactions into brand loyalty.
Access an extensive ecosystem of partners. Enhance the Five9 cloud contact center platform with leading customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers.
Gain a trusted partner. We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.
CAREERS AT FIVE9
Are you passionate about customer success and interested in joining a fast-growing cloud company working with cutting-edge technology? If so, Five9 wants to hear from you. But you’ve got to be committed to helping grow one of the hottest technology companies in the Bay Area.
Five9 has the pace and excitement of a start-up, but with established customers and award-winning products. We’ll offer you competitive pay, limitless career potential, and an environment filled with smart, talented people. Sure, you’ll work hard, but you’ll also have plenty of fun.
So show us what you’ve got.
A Fulfilling Culture
What’s it like to work at one of the fastest growing companies in the Bay Area? For starters, no two days are ever quite the same! We have the speed and excitement of working for a startup, but with a product that has already won a Cloud Computing Excellence award. Employees join Five9 because they want to work on cutting-edge technology and be at a company that puts employees and customers first. Five9 aims to provide a culture where employees can work hard and also have fun.
Values to Live and Work by
The culture of Five9 is rooted in our company values. We aim to achieve the highest standards, and we work collaboratively – and with an unrelenting commitment to pursue our customers’ needs. We are passionate about what we do. At Five9, we strive to build strong relationships with customers and colleagues through our values of: Respect, Teamwork, Customer Focus, Integrity, Innovation and Execution.
One way that we promote our culture of teamwork is through our corporate events. Every other month all employees in headquarters are encouraged to join in an event ranging from race kart driving, to paintball to attending a Giants or Warriors game. We also host several volunteer events each year. In 2013 we partnered with the Alameda County Foodbank and One Warm Coat to provide food and clothes to our local community.
Plenty of Room to Grow
Five9 is a rapidly growing company with large offices in San Ramon, Nizhny Novgorod, Russia, and Manila, Philippines. In October 2013 Five9 acquired SoCoCare, a provider of cloud-based social engagement and mobile customer care solutions. With company growth comes opportunities for employees to grow their careers at Five9.
Our benefits and compensation packages are designed to attract and retain the best and the brightest. Full-time employees and their family members enjoy comprehensive benefits programs and perks.
Five9 covers 100% of the employee portion of the healthcare benefits and shares a high portion of the dependent cost.
Health and Welfare Benefits
- Choice of four medical plans
- Guardian Dental
- VSP Vision
- Basic and voluntary life and accident insurance
- Short and long-term disability
- Flexible spending accounts
- Employee assistance program
- Working Advantage discounts
- Company equity
- Discounted health club memberships
- Accrued PTO, company paid holidays, and floating holidays
- Free lunch brought in on Fridays
- Commuter discounts
- Regularly scheduled company events every other month
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Five9 full-time (more than an year)Pros
I have been with the company for over a year and although I have observed the normal changes and growing pains a company goes through, I have noticed some things are very consistent: Very results driven environment; People who are here really care about their work and making a difference; Executives have an open-door policy and are very approachable and open to listening to feedback and suggestions; The company has some great things in store to help them towards dominating our space; a CEO who cares about this company and the work-force.Cons
Day before Thanksgiving should be a half-day.Advice to ManagementAdvice
Micro-management is the killer of all productivity!RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied through a recruiter. The process took 2 weeks – interviewed at Five9 in February 2014.Interview Details
Very well organized process. Recruiter was very professional, followed up and represented the company well. I was interviewed by 3 people individually for 30-40 minutes. All seemed to really enjoy working at five9.Interview Questions
No OfferPositive ExperienceAverage Interview
- One of the interviewers asked a very random, highly technical question which really had nothing to do with the position (directly). View Answer
Five9 is the leading provider of cloud contact center solutions, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has pioneered the cloud delivery model, helping contact centers of every size transition from premise-based solutions to the cloud. Five9’s unparalleled expertise, technology, and ecosystem of partners helps businesses take advantage of a secure, reliable, scalable cloud contact center solution to create exceptional customer experiences, increase...