- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
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I worked at Florida Health Care Plans full-time (more than 3 years)RecommendsPositive OutlookRecommendsPositive Outlook
Everything is great at this company! Free health insurance, free gym memberships, PTO, and much more! Fellow employees are pleasant too!
The member services department really makes it difficult to help patients. I dreaded calling them.
Advice to Management
The member services department really needs a clean up. Half of the reps are rude to employees and patients. Majority of the time you cannot get an answer out of them because half of them do not even know the different health plans. They definitely needed a coaching on customer service. It is sad that those people are the first people patients come in contact with. For instance, one patient's dob was wrong and the patient called the member services dept to get it changed. The pt was told "it will take the grace of god to get that changed." In the end, the billing dept was able to change it.
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