- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Follett Higher Education Group full-time for more than a yearPros
The people are really fun. They can be somewhat flexible with start and end times. The worklife balance is great.. you never really take anything home with you. the benefits are amazingCons
It's very hard to move up. They really don't have many open positions so you're left as a temp for ages before "budget" allows more to be hired, even though they are completely understaffed. you are micromanaged to the extreme. They listen to your calls, monitor what you're doing on your computer, constantly walk around and just stare at what you're doing. management is useless... you tell the. something and they want you to go to the supervisors instead of dealing with it. Supervisors do nothing but sit around and chit chat.. especially the Senior reps.... as if they're free to do anything.Advice to ManagementAdvice
maybe roll out training BEFORE we actually start taking calls. fight for more opportunities for your employees.Doesn't RecommendNegative OutlookNo opinion of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 1 week - interviewed at Follett Higher Education Group in July 2014.Interview Details
Interview took place a week after I submitted my resume and it was a group interview.
Some questions were:
-What does customer service mean to you?
-How would you make yourself approachable? On a scale of 1-10, how approachable are you?
-If a customer asked you to do something unethical, would you do it?Interview Questions
Negotiation DetailsThe job offer was shown online, so there wasn't a negotiation.Accepted OfferPositive ExperienceAverage Interview
- What motivates you? This was the most open-ended question and took longer to answer. Answer Question
Let us know if we're missing any workplace or industry recognition –
Follett Higher Education Group (FHEG) hopes that you're not too cool for school. The company, in existence for well over a century, is the leading operator of campus bookstores in North America, supplying students and faculty with textbooks and other course materials through 850-plus bookstores. FHEG also provides about 1,800 individually managed stores with wholesale books and related services, such as point of sale management systems, buyback services, and store design and consulting services. FHEG offers apparel, software, textbooks, and more through its websites...