Follett Higher Education Group
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Follett Higher Education Group Reviews

232 Reviews
232 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Don Germano
24 Ratings

    Micromanaged to the extreme (customer service department located in Aurora)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Aurora, IL
    Former Employee - Customer Service Representative in Aurora, IL

    I worked at Follett Higher Education Group full-time for more than a year


    The people are really fun. They can be somewhat flexible with start and end times. The worklife balance is great.. you never really take anything home with you. the benefits are amazing


    It's very hard to move up. They really don't have many open positions so you're left as a temp for ages before "budget" allows more to be hired, even though they are completely understaffed. you are micromanaged to the extreme. They listen to your calls, monitor what you're doing on your computer, constantly walk around and just stare at what you're doing. management is useless... you tell the. something and they want you to go to the supervisors instead of dealing with it. Supervisors do nothing but sit around and chit chat.. especially the Senior reps.... as if they're free to do anything.

    Advice to ManagementAdvice

    maybe roll out training BEFORE we actually start taking calls. fight for more opportunities for your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Follett Higher Education Group Interviews

Updated Aug 4, 2014
Updated Aug 4, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Temporary Employee (Part-Time) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at Follett Higher Education Group in July 2014.

    Interview Details

    Interview took place a week after I submitted my resume and it was a group interview.

    Some questions were:
    -What does customer service mean to you?
    -How would you make yourself approachable? On a scale of 1-10, how approachable are you?
    -If a customer asked you to do something unethical, would you do it?

    Interview Questions
    • What motivates you? This was the most open-ended question and took longer to answer.   Answer Question
    Negotiation Details
    The job offer was shown online, so there wasn't a negotiation.
    Accepted Offer
    Positive Experience
    Average Interview

Follett Higher Education Group Awards & Accolades

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Additional Info

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Headquarters Westchester, IL
Size 5000+ Employees
Founded 1873
Type Company - Private
Industry Retail
Revenue $2 to $5 billion (USD) per year

Follett Higher Education Group (FHEG) hopes that you're not too cool for school. The company, in existence for well over a century, is the leading operator of campus bookstores in North America, supplying students and faculty with textbooks and other course materials through 850-plus bookstores. FHEG also provides about 1,800 individually managed stores with wholesale books and related services, such as point of sale management systems, buyback services, and store design and consulting services. FHEG offers apparel, software, textbooks, and more through its websites... More

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