Friendly's Ice Cream

  www.friendlys.com
  www.friendlys.com
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Friendly's Ice Cream – Why Work For Us?

undefinedIn 1935, the Blake Brothers founded their first ice cream shoppe in Springfield, Massachusetts and named it “Friendly.” And they wanted it to be exactly that. It was all about the friendly service and the handcrafted ice cream.

Today, Friendly’s is still a place where family and friends gather to create great memories. And we continue to work hard every day to make those memories even better with warmer welcomes, friendlier service and cleaner restaurants.

You can always find your long-time favorites on the menu! From our made-to-order Friendly’s Big Beef® Burgers to our signature SuperMelt® Sandwiches, your favorites are better than ever with improved flavors and ingredients. We’ve also added more than 20 craveable new choices to our menus. And, of course, every meal is followed by our unbelievable homemade ice cream. You certainly can’t beat that!

For more than 70 years, Friendly’s has been home to fun times and a thousand sweet ways to top off your meal. Come see us, and we’ll make sure you leave happy with a great memory. Because that’s what Friendly’s is all about.

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Join Friendly's Ice Cream, LLC!

Friendly's Ice Cream offers exciting opportunities that will challenge your abilities, expand your skills and reward your contributions in an atmosphere that encourages both personal and professional growth for all.

Additionally, Friendly's Ice Cream offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization.

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Friendly's cares about our communities.

For more than 30 years, Friendly’s has been passionately dedicated to raising money for Easter Seals. Why? Because we care about our friends and neighbors and giving back just makes sense.

Easter Seals serves more than one million children and adults with disabilities and/or special needs every year.

Read Adam and Josh's Story

Read Jon's Story

To learn more information about our partnership with Easter Seals: Click here

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Health and Wellness (Benefits)

As part of our total compensation package, Friendly’s offers competitive benefits for both financial and personal well-being. Benefits are offered to both hourly and salaried team members based on eligibility requirements and include medical, dental, health savings account, 401k, life and disability plans.

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Vision
At Friendly’s, we’re all about making the world Friendly, one scoop at a time!

Mission
We create great memories by bringing family and friends together.

Our Cultural Values:

Friendliness
Before everything, we are friendly! For our customers, we want Friendly’s to be a place where they know they’ll be treated with dignity and respect each time they visit. Our team is filled with great people who are optimistic, fun and always act with integrity.

A Passion to Serve
When it comes to our guests, we’re just nuts about them! Our number one priority is to provide our guests with a great experience every time, complete with great memories. And of course, Friendly’s is always kid-friendly.

Community Involvement
Friendly’s also takes great pride in dishing up support for the families in our community. Our greatest passion is in supporting family-friendly charities like Easter Seals and the Boys and Girls Club. We owe so much to the communities that have embraced us over the years. Friendly’s also hosts Friendly's FUNraisers for other charitable causes.

Dedication
Finally, we believe that greatness takes hard work. We are disciplined and intent on earning the right to grow. Year after year, we strive to be the best Friendly’s we can be, because we owe it to our guests.

Friendly's Ice Cream Photos

Friendly's Ice Cream Reviews

156 Reviews
3.1
156 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
39 Ratings
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Friendly's Ice Cream part-time

    Pros

    Had valuable experience in most areas with the restaurant from dish-washing to managing. Opportunities are available with hard work.

    Cons

    Hard environment to work in, when the restaurant is busy things are hectic and fast. You need to be able to act on your feet.

    Advice to ManagementAdvice

    I would only suggest better training to new employees. My advice would be to require 3-4 months of training as a fountain ice cream worker before allowing employees to serve. People with experience being in the company before serving are much better equipped to deal with customers than someone brand new. This better represents the restaurant and is more likely to lead to repeat customers.

    Recommends
    Positive Outlook
    Approves of CEO

Friendly's Ice Cream Interviews

Updated Sep 4, 2014
Updated Sep 4, 2014

Interview Experience

Interview Experience

63%
23%
13%

Getting an Interview

Getting an Interview

44%
36%
9%

Interview Difficulty

1.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Server Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 4 days - interviewed at Friendly's Ice Cream.

    Interview Details

    My sister worked there so all i had to do was turn in an application and they gave me an interview. The interview was with the assistant manager. She did not ask a lot of questions so it was quick.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview

Friendly's Ice Cream Awards & Accolades

Something missing? Add an award
Frozen Food Supplier Of The Year, Bozzuto's, Inc., 2014
Chain Restaurant Consumers' Choice Award - "Kid Friendly", Technomic, 2014

Additional Info

Website www.friendlys.com
Headquarters Wilbraham, MA
Size 5000+ Employees
Founded 1953
Type Company - Private
Industry Restaurants, Bars & Food Services
Revenue $1 to $2 billion (USD) per year

In 1935, the Blake Brothers founded their first ice cream shoppe in Springfield, Massachusetts and named it “Friendly.” And they wanted it to be exactly that. It was all about the friendly service and the handcrafted ice cream.

Today, Friendly’s is still a place where family and friends gather to create great memories. And we continue to work hard every day to make those...
More

Mission: Our Vision is, Making the World Friendly, One Scoop at a Time

Our Mission is, We Create Memories by Bringing Family & Friends Together

Our Value are:

We are...
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