Funcom Reviews

30 Reviews
3.1
30 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Ole Schreiner
16 Ratings
  1.  

    Realistic expectations for Customer Service with poor communication but positive work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Durham, NC
    Former Employee - Customer Service Representative in Durham, NC

    I worked at Funcom full-time for less than a year

    Pros

    Comfortable offices and working hours, but inflexible on scheduling (fixed shifts)

    Cons

    Shared computers and poor communication about new policies; sometimes a policy was communicated to customer service a day after the problem occurred, so local managers were left to make decisions on how to respond to customer problems that were different from corporate policy communicated one day later

    Advice to ManagementAdvice

    Increase communication to the customer service department

    Recommends
    Neutral Outlook
    Disapproves of CEO

Funcom Interviews

Updated Aug 7, 2014
Updated Aug 7, 2014

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

75%
25%

Interview Difficulty

3.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Durham, NC
    Anonymous Interview Candidate in Durham, NC
    Application Details

    I applied online. The process took a day - interviewed at Funcom.

    Interview Details

    HR was great, she was able to ask me a lot of questions and make me feel welcome. Unfortunately, she's no longer with the company as they got rid of HR in general. The manager of the office at the time didn't have too many questions, he seemed unprepared which I was informed that many interviews went that way.

    Interview Questions
    • They just want to know what games you play and what you can bring to the table.   Answer Question
    Negotiation Details
    I didn't negotiate.
    Accepted Offer
    Positive Experience
    Average Interview

Funcom Awards & Accolades

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Additional Info

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Website www.funcom.com
Headquarters Oslo, Norway
Size Unknown
Founded Unknown
Type Company - Private
Industry Arts, Entertainment & Recreation
Revenue Unknown / Non-Applicable per year
Competitors Unknown

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