GC Services Reviews

89 Reviews
2.7
89 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Frank A. Taylor
20 Ratings
  1.  

    It was ok, it could've been a lot better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in El Paso, TX
    Former Employee - Customer Service Representative in El Paso, TX

    I worked at GC Services full-time (more than an year)

    Pros

    Working under the Apple project for almost a year, there was a lot of fun stuff in the place. Some pros were:

    - low call volume on weekends
    - casual dress code
    - bonuses for top 10 every month
    - lots of potlucks (I got hella fat working here)
    - buybacks on occurrences if you had perfect attendance for the week/month
    - benefits were ok, didn't get them until after 90 days, along with $7.50 to $8.00 raise.

    Cons

    Despite being a top 10 agent throughout the course of working there, a lot of things that happened there didn't really bother me. Some gossip here and there is present anywhere you go, however, opportunities to advance were scarce. A lot of the STL and UMs had their jobs secured and there was never an opening to advance. One thing I did notice was the tons of babying and blatant favoritism towards people who had abysmal survey and QA scores; these people were usually off flirting around with STL/UMs to get by their duties and were allowed to continue working there. Miscommunication between upper management was indeed a driving factor in getting the place shutdown and lot of us laid off.

    Advice to ManagementAdvice

    If that place was still open, I'd recommend having more opportunities to grow. Try adding new positions such as Floor Support, Allies, something to help struggling agents instead of devoting every last resource into them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

GC Services Interviews

Updated Oct 10, 2014
Updated Oct 10, 2014

Interview Experience

Interview Experience

76%
15%
7%

Getting an Interview

Getting an Interview

48%
18%
16%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Call Center Representative/Customer Service Representative Interview

    Anonymous Interview Candidate in Mesa, AZ
    Anonymous Interview Candidate in Mesa, AZ
    Application Details

    I applied in-person. The process took 2 daysinterviewed at GC Services.

    Interview Details

    I saw an add in the paper for the Customer Service Rep Inbound Call Center around May 2008. I went to the office and filled out the application for employment. I took a typing test and had an interview with the head of QA at the time. I had been in a call center During the interview I was told hourly wage and how attendance was important and benefits,etc. He shook my hand told me where to go for the drug test and have it done before the Monday. the next day I went and had my drug test and on May 27th 2008 I started training class.

    Accepted Offer
    Neutral Experience
    Easy Interview

GC Services Awards & Accolades

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Additional Info

Unlock Profile
Website www.gcserv.com
Headquarters Houston, TX
Size 5000+ Employees
Founded 1957
Type Company - Private
Industry Finance
Revenue $1 to $2 billion (USD) per year
Competitors iQor, DialAmerica

GC Services considers it a Good Call when it Gets Cash. The company, one of the nation's top collection agencies, provides a wide range of services, including customer relations and receivables management, to clients throughout North America from about 30 US call centers. Its teleservices division provides inbound and outbound call center management services, including general reception and operator services, billing and payment assistance, and back-office processing of accounts. Its receivables management division provides debt collection, data management, and other... More

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