Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences...
Mission: To build a better world by unleashing the power of great customer experience!
- About Us |
Genesys helps companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.
Since our inception in 1990, Genesys has been the pioneer in advancing customer service. Creating one of the world’s first highly scalable computer telephony integration (CTI) solutions, our earliest innovations enabled call center agents to concentrate on resolving a customer issues, not repeating questions they’ve already answered. Today, our solutions provide maximum insight into (and control over) Contact Center operations.
In 2012, the ownership of Genesys transferred from Alcatel-Lucent to a company controlled by the Permira Funds with participation from Technology Crossover Ventures. Today, Genesys operates as a standalone company. We help organizations across all industries define the journeys that matter most to customers by delivering consistent experiences to every touchpoint.
Powered by the Genesys Customer Experience Platform, our solutions enable businesses to intelligently manage interactions and improve customer satisfaction. That makes it easier than ever to align customer experiences with the perceived values they deliver—greater loyalty to the brand and higher revenue to the business.
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Employees are “Satisfied” 119 ratings
96% of the CEO 86 ratings
President and CEO
Current Client Engagement Manager in Salt Lake City, UT
Pros: You'll work with professionals to provide great contact center solutions for clients across the nation and world – Full Review
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12 Genesys Salaries
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Accepted Offer – Interviewed in Daly City, CA Apr 2014 – Reviewed Jun 17, 2014
Interview Details – Smooth and informative process. Sr marketing team was very prepared with knowing my background and asking great questions. They also were very personable and clear about the expectations of the position and open about the pros and cons of working here. Great to meet my staff as well. – Full Interview