Genesys

  www.genesys.com
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Headquarters Daly City, CA
Size 1000 to 5000 Employees
Founded 1990
Type Company - Private
Industry Information Technology
Revenue $100 to $500 million (USD) per year

Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences... More

Mission: To build a better world by unleashing the power of great customer experience!

Genesys – Why Work For Us?

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Genesys helps companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.

Since our inception in 1990, Genesys has been the pioneer in advancing customer service. Creating one of the world’s first highly scalable computer telephony integration (CTI) solutions, our earliest innovations enabled call center agents to concentrate on resolving a customer issues, not repeating questions they’ve already answered. Today, our solutions provide maximum insight into (and control over) Contact Center operations.

In 2012, the ownership of Genesys transferred from Alcatel-Lucent to a company controlled by the Permira Funds with participation from Technology Crossover Ventures. Today, Genesys operates as a standalone company. We help organizations across all industries define the journeys that matter most to customers by delivering consistent experiences to every touchpoint.

Powered by the Genesys Customer Experience Platform, our solutions enable businesses to intelligently manage interactions and improve customer satisfaction. That makes it easier than ever to align customer experiences with the perceived values they deliver—greater loyalty to the brand and higher revenue to the business.

Working at Genesys

Posted by employees

Employees are “Satisfied”   119 ratings

4.0

96% Approve of the CEO   86 ratings

Genesys President and CEO Paul Segre

Paul Segre

President and CEO

This is a rapidly expanding company with great potential

  Current Client Engagement Manager in Salt Lake City, UT

Pros: You'll work with professionals to provide great contact center solutions for clients across the nation and world Full Review

More Genesys Ratings & Reviews ( 119)

Salaries in USD  United States Avg. Salary
$80k
$100k
$120k

Senior Software Engineer

12 Genesys Salaries

$99,845
$72k
$117k

Staff Software Engineer

12 Genesys Salaries

$105,217
$98k
$118k

Principal Solutions Engineer

7 Genesys Salaries

$115,714
$105k
$135k

= Salary Range

= Anonymous Salary Range

= Avg.

More Genesys Salaries (131)

Accepted Offer – Interviewed in Daly City, CA Apr 2014 – Reviewed Jun 17, 2014

Interview Details – Smooth and informative process. Sr marketing team was very prepared with knowing my background and asking great questions. They also were very personable and clear about the expectations of the position and open about the pros and cons of working here. Great to meet my staff as well.Full Interview

More Genesys Interview Questions & Reviews (20)

Genesys Awards & Accolades

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North American Company of the Year: Contact Center Systems Market, Frost & Sullivan, 2013
Company of the Year, Frost & Sullivan, 2013
Technology Innovation in Workload Management, Frost & Sullivan, 2013
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