Genesys

  www.genesys.com
  www.genesys.com

Genesys – Why Work For Us?

At Genesys, we want to build a better world by unleashing the power of great customer experience (CX). 

Here at Genesys, we live CX everyday, both internally and externally.  There’s sincerity at Genesys that speaks to the integrity of our employees.  We truly care about our customers and each other. You can see it in our daily interactions. We say hi to each other in the hallways. We support one another and encourage each other to achieve our professional and personal goals like windsurfing, writing or exploring the world.

We strive to innovate in all we do and believe that great ideas can come from anyone.  Our Gennovators program encourages team members from all disciplines to create, improve and dream. Some of greatest breakthroughs have come from these critical thinkers/doers. Because an idea is just that, until it’s executed. And we want to create that success for our customers too.

Genesys has a global employee-driven charitable program called “Make A Difference.” This unique program is a true reflection of our employees’ desire to give back. Examples include a global food drive, resulting in over a ton of food given to people in need, walks for cancer, bicycle rides for disease cures, collecting shoes for those in need and much, much more. Genesys makes it easy for our employees to give their time by encouraging a minimum of 12 volunteer hours a year, paid for by Genesys.  

We also have fun. On a regular basis, we start a day together and end a day together with a breakfast and a happy hour. We take the time to celebrate the great work we and our customers accomplish.

Overall, our goal is to make it easy for each other, for our customers, and for their customers. Keeping things simple, moving fast, respecting one another, and creating an environment for good work to thrive is what makes Genesys Genesys.

Welcome to Genesys! As the largest private software company in the Silicon Valley, we are revolutionizing the way companies engage with the world. With 3500 customers in over 80 countries, we have a unique, truly diverse culture of talented employees committed to making a difference in their communities and in the work that they do.

We like it here. We work at Genesys because we believe in our mission and have passion for what we do. If you have great ideas, live for innovation and thrive in a fun atmosphere where teamwork means something, you belong here. With us!

If you love the idea of being part of making the world a better place by unleashing the power of great customer experience, check out our open positions and get in touch with us today.

Genesys is committed to the principle of equal employment opportunity for all employees.

View our current opportunities today - https://careers.genesys.com/

Genesys Heroes – Making a Difference 1 Action @ a Time

We are Genesys and we believe in supporting the communities we work and live in across the globe. Though the Genesys Make A Difference Community Action Program, we encourage our employees to come together to make an impact in their local communities one action at a time. We do so by supporting, sponsoring, and funding events at which employees offer their time, energy, and goodwill to others. Make A Difference is proud of its contributions and of the efforts employees make to better our communities. Funds from our program are distributed to help non-profit organizations in our community in the areas of Health, Youth and Education and the Environment.

Wine to Water

We encourage action locally and globally, where bold thinking leads to lasting impact. Our support of Wine to Water contributes to the fulfillment of a simple mission – providing clean water to needy people around the world. Through a variety of activities, Wine to Water gives the fortunate population an opportunity to fight for those who can’t fight for themselves. The results are clean water and sanitation for residents of many underserved countries including Sudan, India, Cambodia, Uganda, Ethiopia, and Haiti.

UCSF Benioff Children’s Hospital

We are a proud supporter of the University of California - San Francisco Benioff Children’s Hospital, where healthcare professionals devote their careers to saving lives. The hospital offers children and their families compassionate care at the forefront of scientific discovery, with more than 150 experts in 50 medical specialties serving patients throughout Northern California and beyond. Our contribution to UCSF helps fuel technology for new advances in treatment and innovation over illness.

Genesys Rides in the Tour de Cure to Help End Diabetes

Avid cyclists throughout the Genesys community (Canada, France and the United States) came together to support the community by riding in the 2012 Tour de Cure organized by the American Diabetes Association. By supporting and riding in the Tour de Cure, Genesys demonstrates its commitment to the community and other important charitable organizations in our cause to save the world one action at a time.

“We’re proud to join the teams from other leading companies in support of a cure for diabetes,” said Paul Segre, President and CEO of Genesys. “Our employees have a lot of practice going the extra mile for our customers and community, and they are showing one more way through the Tour de Cure that we can all make a difference.”

Three Peaks Challenge

Genesys recognizes those who reach new heights in attitude and altitude. A Genesys team took on the Three Peaks Challenge to scale the highest mountains of Scotland, England and Wales as part of a fundraiser for Cancer Research UK. The challenge consists of 26 miles of ascents and descents and approximately 500 miles of travelling between mountains and all within 24 hours. Physical training for this event was surpassed only by the team’s fundraising, often in memory of a loved one affected by cancer.

G is for Giving

Community participation and civic pride is just part of doing good business in Saint John, New Brunswick. Our employees in Saint John have been acknowledged for their involvement with a number of programs in the Uptown/South End area of Saint John, a high-priority neighborhood targeted for community action. Some of these programs include the Chicken Noodle Soup Club (hot lunch program for school children), The Community Food Basket (local food bank) and with the Vibrant Communities Adopt-A-Planter program, as well as participating in the Run for the Cure, the St. Joseph’s Dragon Boat Races and the MS Rona Bike Tour. Genesys is proud to Make a Difference in this community.

GENerate Associates' Program

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We’re seeking our next wave of leaders from a wide range of backgrounds, skills and perspectives.  By joining Genesys, you will be part of highly successful organization with a history of innovation and growth.  

The GENerate Associates' Program is designed for university graduates, as well as people in early stages of their careers and even those looking to start over in the right career with the right company.  Our Associates come from all over the world and are the next generation of professional services engineers, solutions engineers, and more.

The Program

This 2 year program kicks off with a 12-month developmental cycle providing valuable hands-on educational and experiential training that will accelerate your development into a successful career.  

Twice a year we have open recruiting cycles, with Boot Camps beginning in our Regional hub offices - Daly City California, USA and Frimley, UK.

As a participant, you have the opportunity to engage in an interactive 12-month development cycle in a critical business function. Personal coaching, formal mentoring, structured learning opportunities in Genesys fundamentals and direct exposure to our leaders will all supplement your hands-on work experience. Your second year focuses on on-the-job learning, with additional mentoring and training. 

Within the GENerate Program you will develop your interests and talents in a work environment that encourages creativity and collaboration in a dynamic, global, successful, and interesting company.

Genesys Reviews

202 Reviews
4.5
202 Reviews
Rating Trends

Recommend to a friend
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Genesys President and CEO Paul Segre
Paul Segre
154 Ratings
  1.  

    Challenging, rewarding, and limitless potential!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Architect
    Current Employee - Enterprise Architect

    I have been working at Genesys full-time (more than 10 years)

    Pros

    As a fifteen year veteran, I appreciate the challenges of new innovation, new business goals, adapting to competitors and the marketplace, and being able to be part of a team that knows how to rise to the challenges experienced by both our customers and the software industry.

    Cons

    The grass is not greener on the other side - and cons are hard to find here. This is a company like any other that can and does make mistakes, but we correct them when they happen.

    Advice to ManagementAdvice

    We are on the right track to continue to dominate the market. Keep up the aggressive M&A and do not stop until we have put a few competitors out of their pain.

    Recommends
    Positive Outlook
    Approves of CEO

Genesys Interviews

Updated Nov 23, 2014
Updated Nov 23, 2014

Interview Experience

Interview Experience

68%
20%
12%

Getting an Interview

Getting an Interview

26%
18%
16%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Senior Software Engineer Interview

    Anonymous Interview Candidate in North Charleston, SC
    Anonymous Interview Candidate in North Charleston, SC
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Genesys in September 2014.

    Interview Details

    Totally 4 rounds of phone screening followed by 2 rounds of skype interview. The first skype interview was a panel interview with the team. The second skype was with the manager.

    Interview Questions
    • All of the questions were mostly based on my previous jobs..   View Answer
    • What kind of changes would you bring into the team?   View Answer
    Negotiation Details
    Not much of negotiations. . Salary was less but I accepted since my job was on pure genesys and felt I must belong here
    Accepted Offer
    Positive Experience
    Average Interview

Genesys Awards & Accolades

Something missing? Add an award
Inc. 5000 Fastest Growing Companies, Inc. 5000, 2014
2014 North American Frost & Sullivan Company of the Year Award for Cloud Customer Contact Solutions, Frost and Sullivan, 2014
Entrepreneur of the Year® Finalists, Ernst & Young, 2014
The 2014 Speech Luminaries, Speech Technology, 2014
Innovation Award, INTERNET TELEPHONY, 2014
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Additional Info

Website www.genesys.com
Headquarters Daly City, CA
Size 1000 to 5000 Employees
Founded 1990
Type Company - Private
Industry Information Technology
Revenue $100 to $500 million (USD) per year

Genesys helps companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.

Since our inception in 1990, Genesys has been the pioneer in advancing customer service. Creating one of the world’s first highly scalable computer telephony integration (CTI...
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Mission: To build a better world by unleashing the power of great customer experience!

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