Recent Updates
  • Genesys update
    6 days ago

    Sugar Ray Leonard announced as the keynote speaker for the Genesys G-Force global user conference being held October 26-28th in Miami, Florida! http://glassdoor.com/slink.htm?key=vITNb

    Genesys G-Force 2015 Announces Knockout CX Speakers

    The Genesys G-Force global user conference is less than 10 weeks away! The event is being held October 26-28, 2015 in Miami at the renowned Fontainebleau Hotel. G-Force delivers visionary thought leaders and inspiring speakers, interactive breakouts, and a full day of education sessions. And this year's G-Force is shaping up to be a knockout!

  • Genesys update
    17 days ago

    Genesys employees make a difference in our communities! According to our CEO, Paul Segre, “Living Customer Experience every day means serving communities and causes that give employees the opportunity to literally ‘Make a Difference’ in the world”. In the first week of the Soles4Souls drive (http://glassdoor.com/slink.htm?key=vITv9), the Daly City office already collected 211 pairs of shoes! See some other ways we make a difference here: http://glassdoor.com/slink.htm?key=vITvB

    Make a Difference - Genesys

    San Francisco-based SMART partners with private schools and the community to equip highly motivated, financially disadvantaged students with the academic support, social experiences and confidence they need to attend the college of their dreams. Offering an eight-year continuum of support to students in 5th through 12th grades, SMART's vision is that all students, regardless of their socio-economic backgrounds, have equal access to a high-quality education, and receive the support needed to reach their full potential.

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Genesys – Why Work For Us?

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Here at Genesys, we live CX everyday, both internally and externally.  There is a sincerity at Genesys that speaks to the integrity of our employees.  We truly care about our customers and each other. You can see it in our daily interactions. We say hi to each other in the hallways. We support one another and encourage each other to achieve our professional and personal goals like windsurfing, writing or exploring the world.

We strive to innovate in all we do and believe that great ideas can come from anyone.  Our Gennovators program encourages team members from all disciplines to create, improve and dream. Some of greatest breakthroughs have come from these critical thinkers/doers. Because an idea is just that, until it’s executed. And we want to create that success for our customers too.

Genesys has a global employee-driven charitable program called “Make A Difference.” This unique program is a true reflection of our employees’ desire to give back. Examples include a global food drive, resulting in over a ton of food given to people in need, walks for cancer, bicycle rides for disease cures, collecting shoes for those in need and much, much more. Genesys makes it easy for our employees to give their time by encouraging a minimum of 12 volunteer hours a year, paid for by Genesys.  

We also have fun. On a regular basis, we start a day together and end a day together with a breakfast and a happy hour. We take the time to celebrate the great work we and our customers accomplish.

Overall, our goal is to make it easy for each other, for our customers, and for their customers. Keeping things simple, moving fast, respecting one another, and creating an environment for good work to thrive is what makes Genesys Genesys.

Thinking of a future career with us?! Visit http://linkd.in/1arOQOy. We’ll be in touch if we think we’ve found something you’d be interested in.  You can also visit our careers page to see all of our open positions - https://careers.genesys.com.

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Welcome to Genesys! As the largest private software company in the Silicon Valley, we are revolutionizing the way companies engage with the world. With 3500 customers in over 80 countries, we have a unique, truly diverse culture of talented employees committed to making a difference in their communities and in the work that they do.

We like it here. We work at Genesys because we believe in our mission and have passion for what we do. If you have great ideas, live for innovation and thrive in a fun atmosphere where teamwork means something, you belong here. With us!

If you love the idea of being part of making the world a better place by unleashing the power of great customer experience, check out our open positions and get in touch with us today.

Genesys is committed to the principle of equal employment opportunity for all employees.

View our current opportunities today!  No time to apply, that's ok - a quick visit to http://linkd.in/1arOQOy is all it takes. We’ll be in touch if we think we’ve found something you’d be interested in.

Genesys Heroes – Making a Difference 1 Action @ a Time

We are Genesys and we believe in supporting the communities we work and live in across the globe. Though the Genesys Make A Difference Community Action Program, we encourage our employees to come together to make an impact in their local communities one action at a time. We do so by supporting, sponsoring, and funding events at which employees offer their time, energy, and goodwill to others. Make A Difference is proud of its contributions and of the efforts employees make to better our communities. Funds from our program are distributed to help non-profit organizations in our community in the areas of Health, Youth and Education and the Environment.

Wine to Water

We encourage action locally and globally, where bold thinking leads to lasting impact. Our support of Wine to Water contributes to the fulfillment of a simple mission – providing clean water to needy people around the world. Through a variety of activities, Wine to Water gives the fortunate population an opportunity to fight for those who can’t fight for themselves. The results are clean water and sanitation for residents of many underserved countries including Sudan, India, Cambodia, Uganda, Ethiopia, and Haiti.

UCSF Benioff Children’s Hospital

We are a proud supporter of the University of California - San Francisco Benioff Children’s Hospital, where healthcare professionals devote their careers to saving lives. The hospital offers children and their families compassionate care at the forefront of scientific discovery, with more than 150 experts in 50 medical specialties serving patients throughout Northern California and beyond. Our contribution to UCSF helps fuel technology for new advances in treatment and innovation over illness.

Genesys Rides in the Tour de Cure to Help End Diabetes

Avid cyclists throughout the Genesys community (Canada, France and the United States) came together to support the community by riding in the 2012 Tour de Cure organized by the American Diabetes Association. By supporting and riding in the Tour de Cure, Genesys demonstrates its commitment to the community and other important charitable organizations in our cause to save the world one action at a time.

“We’re proud to join the teams from other leading companies in support of a cure for diabetes,” said Paul Segre, President and CEO of Genesys. “Our employees have a lot of practice going the extra mile for our customers and community, and they are showing one more way through the Tour de Cure that we can all make a difference.”

Three Peaks Challenge

Genesys recognizes those who reach new heights in attitude and altitude. A Genesys team took on the Three Peaks Challenge to scale the highest mountains of Scotland, England and Wales as part of a fundraiser for Cancer Research UK. The challenge consists of 26 miles of ascents and descents and approximately 500 miles of travelling between mountains and all within 24 hours. Physical training for this event was surpassed only by the team’s fundraising, often in memory of a loved one affected by cancer.

G is for Giving

Community participation and civic pride is just part of doing good business in Saint John, New Brunswick. Our employees in Saint John have been acknowledged for their involvement with a number of programs in the Uptown/South End area of Saint John, a high-priority neighborhood targeted for community action. Some of these programs include the Chicken Noodle Soup Club (hot lunch program for school children), The Community Food Basket (local food bank) and with the Vibrant Communities Adopt-A-Planter program, as well as participating in the Run for the Cure, the St. Joseph’s Dragon Boat Races and the MS Rona Bike Tour. Genesys is proud to Make a Difference in this community.

GENerate Associates' Program

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We’re seeking our next wave of leaders from a wide range of backgrounds, skills and perspectives.  By joining Genesys, you will be part of highly successful organization with a history of innovation and growth.  

The GENerate Associates' Program is designed for university graduates, as well as people in early stages of their careers and even those looking to start over in the right career with the right company.  Our Associates come from all over the world and are the next generation of professional services engineers, solutions engineers, and more.

The Program

This 2 year program kicks off with a 12-month developmental cycle providing valuable hands-on educational and experiential training that will accelerate your development into a successful career.  

Twice a year we have open recruiting cycles, with Boot Camps beginning in our Regional hub offices and our San Francisco Bay Area Headquarters.

As a participant, you have the opportunity to engage in an interactive 12-month development cycle in a critical business function. Personal coaching, formal mentoring, structured learning opportunities in Genesys fundamentals and direct exposure to our leaders will all supplement your hands-on work experience. Your second year focuses on on-the-job learning, with additional mentoring and training. 

Within the GENerate Program you will develop your interests and talents in a work environment that encourages creativity and collaboration in a dynamic, global, successful, and interesting company.

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Want to know more about working with us? Check out our Cultural Profile on The Muse!

Genesys Reviews

4.1
Rating Trends
Recommend to a friend
Approve of CEO
Genesys President and CEO Paul Segre
Paul Segre
196 Ratings
  • Featured Review

    Helpful (14)

    Truly One of the Top 50 Places to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Daly City, CA
    Current Employee - Sales in Daly City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 3 years)

    Pros

    My fellow employees have such a passion about Genesys and the customer experience space, it is truly inspiring. The work life balance is good. The owners and executive team have the right balance between short-term and long-term objectives. We have made huge investments the last years into everything from R&D to Services to Marketing to Sales. People genuinely care about our customers, our partners, and their fellow employees. Paul Segre is a great CEO.

    Cons

    A lot of change has occurred the last 3 years and it will continue to occur so if yo du like change, Genesys might not be the place for you.

    Advice to Management

    Keep up what you are doing!


Genesys Interviews

Interview Experience

Interview Experience

78%
12%
8%

Getting an Interview

Getting an Interview

38%
22%
21%
7
7
1
1

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Senior Human Resources Administrator Interview

    Anonymous Employee in Bedford, MA
    No Offer
    Neutral Experience

    Application

    I applied in-person. I interviewed at Genesys (Bedford, MA).

    Interview

    When Genesys acquired SoundBite, I was interviewed to see what I wanted to do and to see if they had any positions available. They ended up laying me off. There was nothing available to meet my qualifications and they had their own HR dept so they really did not have a place for me.

Genesys Awards & Accolades

Something missing? Add an award
Inc. 5000 Fastest Growing Companies , Inc. 5000, 2014
2014 North American Frost & Sullivan Company of the Year Award for Cloud Customer Contact Solutions , Frost and Sullivan, 2014
Entrepreneur of the Year® Finalists , Ernst & Young, 2014
The 2014 Speech Luminaries , Speech Technology, 2014
Innovation Award , INTERNET TELEPHONY, 2014
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Additional Info

Website www.genesys.com
Headquarters Daly City, CA
Size 1000 to 5000 Employees
Founded 1990
Type Company - Private
Revenue $100 to $500 million (USD) per year

Genesys helps companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Since our inception in 1990, Genesys has been a pioneer in customer service, creating one of the world’s first highly scalable computer telephony integration (CTI) solutions ... More

Mission: To build a better world by unleashing the power of great customer experience!

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