Goodwill Reviews

714 Reviews
714 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Goodwill President and CEO Jim Gibbons
Jim Gibbons
175 Ratings

    Slow to move past old habits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Goodwill full-time (more than an year)


    The work is meaningful and they employ many passionate people who believe in helping others.


    They allow employees to bully management into keeping old policies and processes that are obsolete, fiscally irresponsible, and do nothing to accomplish their mission of putting people to work.

    Advice to ManagementAdvice

    Forget old ties to "loyal" employees and use realistic evaluations to monitor progress, efficiency, and effectiveness. Those who believe in accomplishing the mission will follow your instruction and make the necessary changes to adapt.

    If everyone wants to put people to work and someone comes up with ways to do that, let them. Don't tell them it can't be done because it's never been done that way before.

    Lastly, when several employees consistently bring proof of another employee's inadequate behavior and work performance, do something about it. Otherwise, it makes the rest of the staff feel as though they are not heard and that they should lower their standards, as well. A management team who stands by and does nothing will demotivate their employees, burn them out, and eventually, lose them.

    Doesn't Recommend
    Neutral Outlook

Goodwill Interviews

Updated Dec 17, 2014
Updated Dec 17, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Goodwill.

    Interview Details

    Applied online by making a profile & submitting resume. Got a call for an interview a little over a month later for the next Monday.

    Arrived about 15 minutes early & was able to see the Store Manager & Hiring Manager soon as I got there. Very easy going interview. Usual questions like "What experience do you have?" "What is good customer service to you?" "Why should we choose you?"

    Interviews lasted about 5 minutes then I was asked to sit in the break room for a few minutes. When I was called back into the office they had my offer of contingency ready for me to sign. A little later in the week I was called to go to the clinic to take my drug test. Once the results came back about a week later I set up to attend the next orientation class the next week.

    Interview Questions
    Negotiation Details
    No negotiation. You start at minimum wage which was 8.00 at the time & 9.00 now.
    Accepted Offer
    Positive Experience
    Easy Interview

Goodwill Awards & Accolades

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Additional Info

Headquarters Greensboro, NC
Size 150 to 499 Employees
Founded 1902
Type Nonprofit Organization
Industry Non-Profit
Revenue Unknown / Non-Applicable per year
Competitors Unknown

Goodwill Industries International supports the operations of about 165 independent Goodwill chapters in the US and Canada. Though most well known for its 2,535 thrift stores, the group focuses on providing rehabilitation, job training, placement, and employment services for people with disabilities and others. Goodwill is one of the world's largest providers of such services, as well as one of the world's largest employers of the physically, mentally, and emotionally disabled. Support for its programs is generated primarily from sales of donated goods, both at the retail... More

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