Grand Circle

  www.gct.com
  www.gct.com

Grand Circle Reviews

52 Reviews
2.2
52 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Alan E. Lewis
25 Ratings
  1.  

    Great Opportunities with a Growing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TeleSales Phone Representative in Boston, MA
    Current Employee - TeleSales Phone Representative in Boston, MA

    I have been working at Grand Circle full-time (more than an year)

    Pros

    Travel benefits: trips on considerable discount (about 75% off) 4 times a year, any time can take a trip for 50% off, sometimes sent on trips for free
    Time-off: Though the policies are strict, on top of your vacation and personal time you get comp time for working undesired dates and can swap shifts with other people in your department anytime you want - this helps maximize the travel benefit
    Personal growth -I was promoted 3 times over the course of 26 months. There are constantly job postings for internal transitioning but most pay less than sales so many people don't switch roles.

    Cons

    Management in cliquey and you're either in or out.
    Initiatives change quickly and are sometimes quickly dropped without notifying the contact center
    We are open 361 days a year basically no matter what!
    Everyday is a numbers game which can be very stressful. Hitting your sales metrics is very important and it's easy to miss. Termination for performance is high.

    Advice to ManagementAdvice

    Treat everyone equally and keep your personal life a little more separate from work.

    Recommends
    Positive Outlook
    No opinion of CEO

Grand Circle Interviews

Updated Nov 2, 2014
Updated Nov 2, 2014

Interview Experience

Interview Experience

46%
26%
26%

Getting an Interview

Getting an Interview

76%
14%
3%

Interview Difficulty

3.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Telesales Interview

    Anonymous Interview Candidate in Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied online. The process took 3+ weeksinterviewed at Grand Circle in October 2014.

    Interview Details

    As all of the other reviews I've read, my experience has been quite similar. I submitted an online application and within less than 1 week got a phone call to schedule a phone interview. The phone interview was a piece of cake - mostly being told about the position, about the pay, benefits, etc. A few questions were asked of me (what is the biggest risk you've taken? Which countries have you been to?), but not many. At the end of the phone interview, I was immediately invited to come into the office for the group interview.

    It started with 8 other applicants (for various departments/ positions) sitting in a circle with the hiring rep. We were told about the company and it felt a bit like school. When asked if "anyone knew what their core values were," we chimed in one by one, feeling very much like students with our hands raised (but without our hands raised). After discussing their values (YES, as everyone says, they really stress that!), we were divided into 2 teams for a group exercise -- the egg drop.

    You are given about 1 dozen straws and a little bit of tape, asked to build a "vessel" for the egg, and to "send it on a trip." You are also asked to create a story for the egg. You get 15 minutes, and as you work as a team, they are observing, taking notes, and most likely looking for who is taking charge of the situation (leadership is a key value of the company). In the end, you have only 1 minute to "present your story" about the egg, and then you drop it whilst standing on a chair. (Both teams' eggs survived, but of course that's not the point).

    After the exercise, you're asked to do a "finger shoot" where you evaluate your own performance as a team and as an individual. More discussion, then group exercise number 2. In this one, you are given a sheet of paper detailing a certain crisis. You and your team must figure out an appropriate reaction to the crisis as if you were an executive of Grand Circle.

    After the group interview finishes, you might wait in the lobby for a while. The sales interviewees are called upstairs to the sales floor, and hooked into a sales rep's headset to listen in on a sales call. My sales rep was handling customer service calls only, so didn't get much out of that.

    Perhaps 20 minutes later, I was called away for the individual interview. This was much more "classic" and had some of the "harder" questions. But the atmosphere/ tone of the interview was casual and nothing to feel nervous about. Some of the "hard" questions were not as hard as normal, and I felt free to answer them in non-PC ways, or in potentially unflattering ways, BECAUSE their company values "open and courageous communication." I made sure to emphasize that before answering as such though!!

    About 1 week later, I was called and offered the position. I asked to go back in and actually listen to some REAL sales calls, to which they obliged. At the end of that experience, I accepted the offer. Start training tomorrow!

    Interview Questions
    • When I said that public ranking of sales reps had the potential to create tensions, jealousy, rivalries on the sales floor, I was asked what I would do to avoid those negative situations.   Answer Question
    Negotiation Details
    Non-negotiable. Hourly wages and potential for commission, as is detailed during the phone interview.
    Accepted Offer
    Positive Experience
    Average Interview

Grand Circle Awards & Accolades

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Additional Info

Unlock Profile
Website www.gct.com
Headquarters Boston, MA
Size 500 to 999 Employees
Founded 1958
Type Company - Private
Industry Travel & Tourism
Revenue $50 to $100 million (USD) per year

Grand Circle wants to take your grandparents there and back again. Offering more than 75 vacations worldwide, the company provides travel services via land and its fleet of small ships primarily to customers over 50 years old. Its Grand Circle Travel division offers all-inclusive package tours at a leisurely pace while its Overseas Adventure subsidiary organizes small groups for land, canal barge, and small ship journeys of the more rugged variety. Grand Circle's roughly 35 offices are located in Africa, North and South America, Europe, and the Asia/Pacific region. It... More

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