- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Grand Lux Cafe part-time (More than a year)RecommendsNeutral OutlookApproves of CEORecommendsNeutral OutlookApproves of CEO
The company is a great company to work for. High pay, great benefits, and rewards their employees for a job well done. They also hire within and so growing through the company would not be a hard task. The employees are also well trained with constant training of the menu and training of perfect pairing of foods with other foods and wines.
The company's major downfall is the managers. They have a tendency to take advantage of their good employees. In other words, the good employees always end up picking up the slack for the employees that should not even have a position with the company. For example, being forced (pressured in a closed door office by multiple managers) to work positions not on schedule because of incompetence of other employees. Like any restaurant industry, it is a high stress environment and the ability to maintain a high level of customer satisfaction is key. The clientele with the grand luxe cafe tends to be a little more "needy." This is partly due to the fact that they have learned if they complain to a manager they get free food and their way no matter the policies set by corporate.
Advice to Management
My advice to management is to pay attention and take care of your good employees. The location I worked at recently lost a lot their good employees because they felt taken advantage of. Sometimes no matter the pay, how you are being treated by your boss is way more important.
Getting an Interview
Getting an Interview
- No OfferPositive ExperienceEasy InterviewNo OfferPositive ExperienceEasy Interview
I applied online. The process took 5 days – interviewed at Grand Lux Cafe (Chicago, IL) in March 2015.
I applied online which was a long process because the assessments at the end were very long. After I submited the application and assessments the next day I got called for an interview. I talked to a woman about the reason why I chose Grand Lux Cafe and she also went over my availability. After that she invited me in for a in person interview the very next day. I arrived at the restaurant 15 minutes before my interview was scheduled. I waited awhile for the interview to start. The manager took me over to a booth and we started the interview. VERY basic questions. Why do you want to work here? Do you have any questions for me? Etc. He went over my avaliablity with me too and seemed very positive about it. He wrapped up the SHORT interview by explaining what the next steps were in the hiring process. He said that he would call on a certain day to offer the position, but if you do not receive a call they decided to proceed with another candidate. (This is when I figured I didn't get the position. I figured he would have offered me the position then) The day came and I never got a call. Make sure you smile! I feel maybe this was the reason I didn't get offered the position I was feelig off interview day.
- Why the restaurant industry? Answer Question
Let us know if we're missing any workplace or industry recognition –