H&M Reviews

3.6
790 Reviews
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H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
328 Ratings
  • Helpful (1)

    Department Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor in Washington, DC
    Current Employee - Department Supervisor in Washington, DC

    I have been working at H&M full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    -Every store is different, but I've really enjoyed the team I work with: Friendly staff who go out of their way to assist customers even though it's easy to think you can just clean on the sales floor and let the customers be on their merry way.
    -Training has been very solid. My trainer and the store manager have been very focused on giving me the skills and knowledge I need and even more than that for when I transfer to my home store.
    -Hours can feel long for full-time staff (9 hours scheduled), but we are guaranteed an hour long break (unpaid) and an additional 15-minute break that's still paid.
    -The benefits are pretty much what really keeps a lot of the full-time staff at H&M. They have a great work/life balance with vacations days starting at 15 days and increases over time to around 5 weeks. On top of that you get wellness/sick days. If you need to request a day off, most likely you will get approved as long as you request three weeks ahead. You're paid well for working holidays, and you get paid even if you didn't work the holiday. Actually, if you work on a holiday, you're given a day off within the next 2 weeks after. Oh, and of course your birthday is considered a paid holiday you get off and the discount is great!
    -Insurance coverage is CIGNA and it's very well priced considering how much coverage you can get. You can also get life insurance, retirement plan, car and home insurance, pet insurance, and there's even medical insurance for PT workers.
    - Opportunities for internal promotion are actually real
    - Easy to transfer to other stores/locations within H&M. They're actually posted in the break office, so if you know you're moving, this is so handy! It also makes employees feel like they're wanted to stay within the company which boosts morale.

    Cons

    -The register system is a little outdated. We have to manually audit CC receipts and that's a tedious process that takes management away from helping out on the sales floor. (H&M has announced they're introducing new register systems that do away with this though)
    - Understaffed during obvious sales hours. For example, I work at a stand-alone H&M in DC and the weather is getting nicer. This automatically means more people will be passing by the store and shopping during lunch hours and after work hours. We should be using this knowledge to have more people working these hours so the registers and fitting rooms are covered and people can remain on the sales floor to boost sales numbers through customer service. Unfortunately this is linked to the company's tight payroll policy/budget.
    - Schedule can run you ragged. I've worked a closing shift until 11pm and had to be at work by 7am to open the next day. It doesn't happen often, but I wish they implemented a different scheduling strategy.

    Advice to Management

    - Listen to your staff. We're overwhelmed during peak hours because we're under-staffed. When this happens, we're pulling other management associates away from their projects (that usually need to be done ASAP) and pushing the whole store back in the schedule of execution. If we had the right amount of people working peak hours to work the register, fitting room, sales floor, and projects I think there would even be an increase in sales/money.
    - Implement a better scheduling system, especially for management. A weekly rotation would be awesome...Where each management associate would open for a week straight and then rotate to becoming a mid for a week, and then rotate again to become a closer for a week. It might help out with burn out. At the very least, it's exhausting being a closer and being expected to arrive the next day at 7am to open. Especially when not everyone is living within a 30-minute commute.

H&M Interviews

Interview Experience

Interview Experience

72%
14%
12%

Getting an Interview

Getting an Interview

70%
16%
3%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Department Supervisor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeksinterviewed at H&M in April 2015.

    Interview

    1) online application
          - two assessment tests after you fill out application.
    2) about two weeks later I got a call from a recruiter and had a phone interview which lasted 10-15 mins. Very easy and basic questions (though you will be asked to have examples for certain situations). Don't forget to have lots of energy even if it is over the phone.
    3) Got an email three days later setting up a group interview. This is where it gets fun. During the group interview we had to do a lot of role-playing it definitely shows how you work with others and deal with stress. Not going to give any specific activities we did only because it might vary from interview to interview. Right after 4 hours they break the group off for individual interviews. Dress comfortably but fashionably. Skinny jeans and flats are great to wear.
    4) got a email the very next day telling me to come in for a 1:1 interview the next week. If you get this email or call that usually means you got the job. This one lasts for about an hour and I filled out my paperwork during this one.

    Total time 4 weeks

    BE YOURSELF! !!!!! Have lots of energy and don't let nerves get the best of you. Tattoos and piercings are accepted (even in management roles). The recruiters and store managers you meet are very laid back and positive.

    Interview Questions

H&M Awards & Accolades

Something missing? Add an award
The World's Most Innovative Companies, Innovation Leaders, 2008
Global 100 Most Sustainable Corporations List (#4), Corporate Knights, 2010
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Additional Info

Unlock Profile
Website www.hm.com
Headquarters Stockholm, Sweden
Size 5000+ Employees
Founded Unknown
Type Company - Public (HMB)
Industry Retail
Revenue $10+ billion (USD) per year
Competitors Gap, Arcadia, Inditex

H&M Hennes & Mauritz targets the Hip & Modish. The firm designs cheap yet chic clothing, mainly for men and women ages 18 to 45, children's apparel, and its own brands of cosmetics. Fast-growing H&M operates some 2,470 stores in some 35 countries and offers online shopping in eight countries. Germany is its #1 market, accounting for more than 20% of sales. The firm doesn't own factories but buys its goods from suppliers primarily in Asia and Europe. H&M opened its first women's clothing store in 1947 as Hennes (Swedish for "hers"); it later bought the hunting and men's... More

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