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Kennebunk Rest Stop - necessary amenities (Photo thanks to Flickr user Numan, available under by-nc-sa v2.0)
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HMSHost Reviews

258 Reviews
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HMSHost CEO Tom Fricke
Tom Fricke
56 Ratings
  • Helpful (3)

    Bright future...HMSHost is the top leader in a competitive industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clerical/Office Support in New York, NY
    Current Employee - Clerical/Office Support in New York, NY

    I have been working at HMSHost full-time (More than 8 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO


    Fantastic opportunities for growth & development (both personally and professionally), great people, good benefits although too pricey, vacation/sick time is okay, flexible, offers tuition reimbursement (hard to find these days), free meals, opportunities to travel. If you put in the time, follow policy & procedure, get involved, work hard, are passionate, believe and stand behind what the organization stands for it is & can be a great place to work! F&B is a tough industry to be in!


    Politics, too much emphasis on bottom line (yes it Host a for-profit organization), low level/ skilled management due to low compensation, we need to get better management on the field, too reactivate when should be more proactive, too many major projects roll out at once causing them to be ineffective or to fail, pay should be more competitive, more incentive programs needed for both exempt & non exempt employees, work/ life balance could improve.

    Advice to Management

    Listen to our FOH & BOH associates & value & use their input to help us achieve our company goals. After all it is the employees on the floor who know what works and what doesn't work and what customers want. We need to listen to our people more. Corporate needs to be more involved and offer their support to the field--- too much separation exists between corporate & field, this isn't wise.

HMSHost Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. Helpful (1)  

    Food Service Worker Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Difficult Interview
    No Offer
    Negative Experience
    Difficult Interview


    I applied online. The process took 2 daysinterviewed at HMSHost.


    Extremely unprofessional interview. I was greeted by a rude manager and then forced to walk around an airport terminal while he tracked down my resume, all the while being asked questions about my work history. I had a great first interview with a different manager, but my second interview was a disaster and I'm sure that is what cost me the job. Considering the location was at an airport and I had to come two days in a row and pay for parking, I was not pleased at all by the process. After my second interview, no phone call or letter to let me know they went in a different direction. I was just left hanging.

    Interview Questions

HMSHost Awards & Accolades

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Additional Info

Unlock Profile
Headquarters Bethesda, MD
Size 5000+ Employees
Founded 1999
Type Subsidiary or Business Segment
Industry Restaurants, Bars & Food Services
Revenue $1 to $2 billion (USD) per year
Competitors ARAMARK

Autogrill Group knows some travelers hunger for more than just transportation. Operating as HMSHost, the company is a leading contract foodservice operator focused on the travel market. It has restaurant operations in more than 100 airports in North America, Europe, and parts of the Asia Pacific. Its eateries operate under such licensed brands as Burger King, Chili's Too, California Pizza Kitchen, Quiznos, and Starbucks, as well as proprietary names Fresh Attractions Deli and Flatbreadz. HMSHost also has service operations at more than 80 highway rest areas and runs... More

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