HSN Video

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HSN – Why Work For Us?

undefinedABOUT HSN

HSN is a leading interactive entertainment and lifestyle retailer, offering a curated assortment of exclusive products and top brand names to its customers. HSN incorporates entertainment, inspiration, personalities and industry experts to provide an entirely unique shopping experience. At HSN, customers find exceptional selections in Health & Beauty, Jewelry, Home/Lifestyle, fashion/Accessories, and Electronics. HSN broadcasts live to 96 million households in the US in HD 24/7 and its website - hsn.com features more than 50,000 product videos. Mobile applications include HSN apps for iPad, iPhone and Android. HSN, founded 36 years ago as the first shopping network, is an operating segment of HSN, Inc. (Nasdaq: HSNI). For more information, please visit HSN.com, or follow @HSN on Facebook and Twitter.

 

undefinedWHY HSN?

HSN is a leading interactive entertainment and lifestyle retailer, pioneering the way in reshaping how people shop and work. Here, entertainment combined with cutting-edge digital, mobile and gaming technology provides our customers with new ways to connect, learn, play and shop. It’s a workplace that offers an innovative and collaborative way to get down to business and where having fun while getting the job done is a brand standard…all while delivering joy and excitement to our customers every day.

Our 24-hour work environment has redefined 9-5 and new adventures are created every day in Customer Care, Marketing, Merchandising, Digital, Technology, Television and more. Wherever your passions lie, a dynamic and ever-evolving career awaits you. Not only does our stellar benefits program support career growth and giving back to the community, we also offer our employees an impressive shopping discount and many onsite convenience services.

If you’re looking to contribute to the future of retail, create work that makes you (and us) proud and have access to boundaryless opportunities, come work at HSN. It’s fun here. For more information, visit http://www.hsn.com/careers and follow HSN Careers on Facebook, Twitter and LinkedIn.

 

undefinedPROFESSIONAL GROWTH AND DEVELOPMENT

As an employee at HSN, you will have outstanding professional growth and development opportunities. With resources like web-based learning and customized instructor-led programs, you will be provided avenues to learn about yourself on both a professional and personal level as you build your career.

Web-based Learning

Access to over 6,000 online business courses, 12,000 on-demand videos, books and simulations covering Business and Professional Development, Microsoft Desktop, IT Certification, PMP Certification, HR Certification preparation and more.

Customized Instructor Led Programs

If you want to know more about the areas within HSN, attend Knowing Our Business programs, which explain the major functions of our organization. Want to learn more about yourself? Check out one of our MBTI™ (Myers-Briggs Type Indicator) programs that assess your personality type and how you interact with others.

Business Libraries

Want to read books recommended by our Leaders? We have an on-site lending library and an online library, Books 24/7. Either way, you’ll have access to an extensive collection of books, videos, and self-study programs.

In-Touch Experiences

Experience first-hand our high-profile departments. Learn more about TV by sitting in a control room with a director and producer during a live show. Take your experience even further by listening in on our award-winning customer service team calls. Interested in areas outside of TV and Sales/Service? Partner with your leader and arrange to shadow different areas of our dynamic business.

undefinedThe competitive benefits program we offer is just one more in a collection of good reasons to join the coast-to-coast HSN family of employees. Details will vary based on employment status, but to give you an idea…

Health and insurance benefits (also for spouses, same- or opposite-sex domestic partners and dependent children) include PPO, HMO, and high-deductible with HSA (Health Savings Account) medical and dental plans, vision care, life insurance, short- and long-term disability coverage, a retirement savings plan and a host of other great offerings, including:

• Pet insurance
• Wellness screenings
• Onsite car washing
• Dry cleaning services
And did we mention discounts? Not only a generous employee discount on all HSNi brands, but also:
• Discounted home insurance
• Cell phone plans
• Fitness club memberships
• And much, much, more!

HSN Cares

To learn more visit www.hsn.com/HSNCares

 

HSN Reviews

3.2
Rating Trends
Recommend to a friend
Approve of CEO
HSN CEO Mindy Grossman
Mindy Grossman
154 Ratings
  • Featured Review

    Helpful (1)

    A fantastic company to work long-term for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    HSN often promotes from within, giving current employees a chance to create a career path for themselves. HSN also places a lot of value on coaching and development to help you succeed.

    Cons

    Depending on your business unit, some on-the-job systems/hardware is outdated and not well maintained.


HSN Interviews

Interview Experience

Interview Experience

56%
21%
21%

Getting an Interview

Getting an Interview

80%
8%
5%
1
1
1
1

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Work At Home Customer Service Interview

    Anonymous Employee in Nashville, TN
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at HSN (Nashville, TN).

    Interview

    Applied online via their website, in June. Weeks went by and not a word. I go on their Facebook page, HSN careers and send a private message asking when the next new hire class would start and if they're hiring in TN. They immed respo ded, saying I would be invited for an interview. Sure enough, log into the career page and set it up for 830AM next day. The interviewer called me 8min late, apoligized and continued. She first told me about the hours, position (you have to upsell on every call etc). She then asked me a set of questions about real life work scenarios...it was intense! Every question pertained to either difficult employees, sups, conflict or customers. How I dealt with them etc. Almost every ques she rushed me to answer and kept interrupting me, telling me were already behind and she had a list of ppl to call after me. She wouldn't even let me tell her the situation, just outcome. She asked like 10 or so of these questions. Then we went online and I logged in with a code on Go to Meeting. A page came up with basically a scenario of the "role play" I would be doing with her...She asked me to read it and let her know when I was finished. Then I heard a dial tone. She called me back, not sure what happened, I told her I needed to finish reading and again she rushed me, saying we'd already taken up too much time! Argh! So going in almost "blind", I proceeded. You have to go onto their website and copy/paste the item # on some hangers. Problem is, when you hit Alt/Tab and try to shuffle back to the call screen, the Go to Meeting won't let you. It keeps the HSN site on top of call screen and its not on its own tab to click on. This caused me time, figuring call screen wasn't on its own tab. The interviewer reviewed my performance and kept saying, "You just weren't EFFICIENT enough" She told me my customer service and upsell was good but they're really looking for ppl who are quick and can navigate thru several screens quickly. :(

    Interview Questions

    • Tell me about a time you had conflict with a supervisor and how you dealt with it   1 Answer
    • Tell me about a time you had a difficult customer and how you dealt with the situation   Answer Question
    • Tell me about a time you have a disagreement with management about your productivity   Answer Question
    • Tell me about a time you had a disagreement with a coworker and how you dealt with it   Answer Question

HSN Awards & Accolades

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Additional Info

Website www.hsni.com
Headquarters Saint Petersburg, FL
Size 5000+ Employees
Founded 1977
Type Company - Public (HSNI)
Industry Retail
Revenue $2 to $5 billion (USD) per year

HSN is a leading interactive entertainment and lifestyle retailer, pioneering the way in reshaping how people shop and work. Here, entertainment combined with cutting-edge digital, mobile and gaming technology provides our customers with new ways to connect, learn, play and shop. It’s a workplace that offers an innovative and collaborative way to get down to business and where ... More

Mission: If you’re looking to contribute to the future of retail, create work that makes you (and us) proud and have access to boundaryless opportunities, come work at HSN. It’s fun here. For more information, visit http://www.hsn.com/careers and follow HSN Careers on Facebook, Twitter and LinkedIn.

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