Halfords

  www.halfordscompany.com
  www.halfordscompany.com

Halfords Reviews

80 Reviews
3.2
80 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Halfords Group Chief Executive Matt Davies
Matt Davies
44 Ratings
  1.  

    The team are FANTASTIC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Halfords part-time (more than an year)

    Pros

    The team I currently work alongside are fantastic. Having worked in the store for two years now, I can safely say this is the best group of people we have had. The management I have received has been great, showing me what needs improving and where I am at. It's even to the point of helping me adapt and learn more about what we offer, so much so that I am now away from my initial role on the till and I'm now on parts; need that bulb fitting? I'll do it. Management has always had a presence in this store, whether it be my assistant manager or store manager, or even the area manager.

    I also got the pleasure of meeting people from the Support Centre, Head Office and even Matt Davies, our CEO. How embarrassing, trying to shake someone's hand when you're also trying to carry 20 wiper blades...

    From Halfords, I feel like I have the behind the scenes support in order to do my job well. I know who to call, who best to deal with an issue and in turn I feel that I have learnt how to speak to people in order to gain trust.

    I would say though, getting a trade card and a employee discount card of 25% is definitely a pro.. especially when buying your car-mad father lots of Auto Glym for Christmas.

    Cons

    If anything, I would say that a con would be that it seems difficult to progress through Halfords if you do not have the contacts in order to get you seen by the people that need to be impressed. I think this is only in some stores though, all are different; just like customer experience.

    Advice to ManagementAdvice

    I don't think I need to give advice to the Management team. As long as they continue to be engaged with the floor staff within the stores, I think we have something good going on.

    Recommends
    Positive Outlook
    Approves of CEO

Halfords Interviews

Updated Aug 20, 2014
Updated Aug 20, 2014

Interview Experience

Interview Experience

57%
28%
14%

Getting an Interview

Getting an Interview

66%
16%
8%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Advisor Interview

    Anonymous Employee in London, England (UK)
    Anonymous Employee in London, England (UK)
    Application Details

    I applied online. The process took 3+ weeksinterviewed at Halfords in July 2014.

    Interview Details

    The interview went well smooth, trick questions to catch you out as many interviews are in relation to customer service. There was a role play with three sections: and I missed one. The first is approaching the customer and smile, second is to talk to the customer about which product they may want and third is to sell add on products to the customer.

    My advise, I did this is to visit stores and ask about a product your interested in and practice your people approaching smile and tone of voice. See how great or not great the service is you revived and then look at how you would do it better.

    Thus can then be used for the road test, which went well I felt as I'm comfortable talking to customers. Try to act as though you are at work. Tidy up or face up when no customers are about, ask Halford Colleagues if they would like any assistance, introduce yourself to them etc.

    The interview process was 2 hours long so be prepared. The only thing I would say is I never heard from Halfords HR. I have yet to receive a rejection email. This has lead me a regular customer not to shop at Halfords again as the way I have been treated is not correct, in regards to no correspondence after being interviewed.

    Interview Questions
    No Offer
    Negative Experience

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Additional Info

Unlock Profile
Website www.halfordscompany.com
Headquarters Redditch, United Kingdom
Size 5000+ Employees
Founded Unknown
Type Company - Public (HFD)
Industry Retail
Revenue $500 million to $1 billion (USD) per year
Competitors JJB Sports, Unipart, B&Q

Halfords Group is more than just mechanically inclined: It serves others who are also DIY mechanics. The retailer sells vehicle maintenance necessities (parts, tools), luxury automobile items (stereos, navigation systems), and travel-related products (car seats, camping equipment), as well as bicycles and related components. Halfords operates about 470 stores across the UK and Ireland, as well as about a half a dozen locations in the Czech Republic and Poland. Founded in 1892 as a local hardware store, the retailer was acquired by The Boots Company (now Alliance Boots) in... More

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