- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Hastings Direct full-time (less than an year)Pros
Built on 4 C's (Colleague - Customer - Company - Community) the firm is a Corporate but it has a family business feel to it.
You can't get lost in the numbers like you can at some of the massive corporations out there. There is no hiding place but if you have the right skills for the job that you are employed to do then you will be noticed, you will be progressed and you will have fun.
With 1500 employees in Collington, nr Bexhill this is a no brainer if you live local. Why travel to T/Wells, Brighton, Ashford etc if you live local.
Investment in staff is high on the list here, you can tell that management want people to succeed and not just have a job but a career.
In the near 7 months of working here I have seen first hand that people want to be part of their own and the businesses success.
CEO is visible, roadshows are done 1/4ly and we (staff) are keep up to date with development, challenges and opportunities to enhance our skills/education and career prospects.Cons
The service industry isn't for everyone. Customer Services, Sales and Retention is, as is the rest of the business, busy! It's not going to suit everyone.Advice to ManagementAdvice
Keep on doing what you are doing, listening to your staff and making the improvements that you can. 2015 is going to be great for existing staff, their career paths will be massively improved and I for one an proud to be helping to make a difference.RecommendsPositive Outlook
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 2 weeks – interviewed at Hastings Direct in August 2014.Interview Details
During the initial telephone test HR informed me that there'd be a CBI and the shift working hours came with *4 weeks advanced notice.
On accepting the invite to attend assessment I was sent a guide to use the STARR method for my interview prep stating I would be expected to give examples that demonstrate my ability and experience within the key competencies that are required for the role.
Perception of the call centre was messy. In terms of health and safety; food, drink, rubbish all over desks including a bottle of alcohol on display...
At the assessment I was then informed that the interview would now be a relaxed, informal getting to know you, although I had prepared examples for a CBI...
Observing that there could easily be facilities available to effectively present the staff video to a group, the recruiter decided we should just view it on one laptop screen...
The recruitment video is in the public domain, published on YouTube where staff members state that the shift pattern could be *1 week notice...
The HR email states that they're not looking for perfection but do want to see what you are capable of. Staff members stated on the video "the company are not interested in whether you can do the job"...
With evidence of being miss lead on these occasions this suggests that they're not upfront or honest to candidates or their staff who's credibility the company depends on...No OfferNegative ExperienceEasy Interview
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