HealthExtras Reviews

3.0
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HealthExtras CEO and Director David T. Blair
David T. Blair
2 Ratings
  • Customer Service

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Pharmacy Technician in Fort Lauderdale, FL
    Former Employee - Customer Service Pharmacy Technician in Fort Lauderdale, FL
    Recommends
    No opinion of CEO

    Pros

    Pay above average for Customer Service Reps, Offer up to $150 towards your car note( if gas efficient), Tuition Reimbursement, Marriage Bonus, Incentives

    Cons

    WorkForce sets your schedule by seniority, Ridiculous Goals set for reps. Must comply with Average Hold Time, Average Call Time, if over the set standard you go onto a progressive plan. Also unrealistic time off. If not approved by Workforce, you have to call out. Which then counts against you when reviews and promotions come around.

    Advice to Management

    No real problem with management. My manager was fired so I have no advice. Other than, if she would have paid more attention to managing a call center versus being in a " conference call" all day, she might still have her job.


HealthExtras Interviews

Interview Experience

Interview Experience

100%
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0%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Lead Customer Service Pharmacy Technician Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at HealthExtras (Fort Lauderdale, FL) in October 2009.

    Interview

    I was contacted by a recruiter in the Corporate office, out of state. Was scheduled for an interview with the immediate supervisor. Interview was 45 mins. Standard questions. Supervisor said she is still interviewing and will let HR know once she has candidates. Following week, I received an email from HR stating I was scheduled for a phone interview with the Lead Rep to test my bilingual skills and pharmacy knowledge. Phone interview was 20 minutes, asked general pharmacy questions, asked me to translate in spanish. Was emailed a few days later by recruiter that I was offered the postion. Received offer letter in a package along with benefits info.

    Interview Questions

    • What is Prilosec used for?   1 Answer

    Negotiation

    Not able to negotiate. Starting rate. Found out later, that I made more than people who had been working there for over 3 years.

HealthExtras Awards & Accolades

Something missing? Add an award
100 Fastest Growing Companies , Fortune, 2009
America's Top Companies , Forbes, 2009
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Additional Info

Unlock Profile
Website www.catamaranrx.com
Headquarters Rockville, MD
Size 1000 to 5000 Employees
Founded 1999
Type Company - Public
Industry Business Services
Revenue $100 to $500 million (USD) per year

Catalyst Health Solutions is cooking up efficiencies in the prescription benefits market. The company provides pharmacy benefit management (PBM) services to clients including managed care organizations (MCOs), self-insured employers, third-party benefit administrators, and hospices. Its PBM business, known as Catalyst Rx, helps clients design drug benefit plans that encourage the use of preferred prescriptions bought from one of about 65,000 pharmacies (including contracted mail order pharmacies) in the company's nationwide network. It also provides customized ... More

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