I worked at HealthExtrasPros
Pay above average for Customer Service Reps, Offer up to $150 towards your car note( if gas efficient), Tuition Reimbursement, Marriage Bonus, IncentivesCons
WorkForce sets your schedule by seniority, Ridiculous Goals set for reps. Must comply with Average Hold Time, Average Call Time, if over the set standard you go onto a progressive plan. Also unrealistic time off. If not approved by Workforce, you have to call out. Which then counts against you when reviews and promotions come around.Advice to ManagementAdvice
No real problem with management. My manager was fired so I have no advice. Other than, if she would have paid more attention to managing a call center versus being in a " conference call"
all day, she might still have her job.RecommendsNo opinion of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 2 weeks – interviewed at HealthExtras in October 2009.Interview Details
I was contacted by a recruiter in the Corporate office, out of state. Was scheduled for an interview with the immediate supervisor. Interview was 45 mins. Standard questions. Supervisor said she is still interviewing and will let HR know once she has candidates. Following week, I received an email from HR stating I was scheduled for a phone interview with the Lead Rep to test my bilingual skills and pharmacy knowledge.
Phone interview was 20 minutes, asked general pharmacy questions, asked me to translate in spanish. Was emailed a few days later by recruiter that I was offered the postion. Received offer letter in a package along with benefits info.Interview Questions
Negotiation DetailsNot able to negotiate. Starting rate. Found out later, that I made more than people who had been working there for over 3 years.Accepted OfferPositive ExperienceAverage Interview
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