Doesn't RecommendPositive OutlookNo opinion of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at HealthSCOPE Benefits full-time (Less than a year)
The facility is nice; with a lot of parking and easy to access from the freeway. There is not the level of politics that many insurance companies have. Management seems nice and not inaccessible. Some of the employees have been with the company for a long time and are very knowledgeable.
I have worked for HealthSCOPE for about a year and the company as a whole is not bad but the department I work in has significant issues. The software is poor, the IT and telephony equipment is older, and often there are issues just accessing the information needed to do the job is very slow. Most of the time it is very difficult to even hear over the phone. My direct supervisor admittedly does not know anything about health insurance and is of very little help in resolving issues. Generally resolving any non-routine customer issues is very difficult and frustrating. I personally feel frustrated about 75-80% of the time. The caliber of the other customer service staff varies wildly. About 20% are very qualified and skilled; the remainder are very immature and have poor personal appearance and behavior. The average tenure is about one year. Trying to locate information on the company's intranet is very difficult and frustrating. This includes the employee handbook. There does not seem to be any clear advancement pathway. I rarely hear of anyone advancing at this location.
Advice to Management
Encourage more communication between departments and make it easier to do so. If the goal is superior customer service then reduce the emphasis on controlling "after call work" time. Facilitate issue resolution and remove obstacles to proactive problem solving. Praise and reward quality employees.
Getting an Interview
Getting an Interview
Helpful (1)Accepted OfferNeutral ExperienceAverage Interview
I applied online. The process took 4+ weeks. I interviewed at HealthSCOPE Benefits (Columbus, OH).
I was supposed to interview with the person who was supposed to be my supervisor but she was no longer with the company on the day I interviewed. The person I did interview with did not seem to know what he was going to ask in advance and just seemed to make up questions as he went along. I was offered the job without a second interview about a week later. I was not to start until about a month later.
Let us know if we're missing any workplace or industry recognition –
HealthSCOPE Benefits makes the breadth and depth of your employees' health its business. The company manages the health benefit programs of self-insured corporation, providing services such as: claims processing and other administrative services, for medical, dental, vision, and prescription drug coverage; network services, including preferred provider network programs; and disease management programs. Its DataSCOPE service offers benchmarking data that enables payers to evaluate health care prices, quality, and outcomes. Once a subsidiary of Central Benefits Mutual ...