HelpSystems is a leading provider of systems and network management, business intelligence, and security and compliance solutions.
Founded in 1982, we have 14 offices worldwide and more than 8,700 customers from small businesses to Fortune 100 companies.
The Leading Experts in IT Infrastructure Software
The HelpSystems mission is to provide IT management software that expertly solves business problems with elegant solutions. We consistently deliver value with reliable products, continuous improvement, and unparalleled support that fosters lasting relationships with our customers.
HelpSystems provides award-winning customer support, friendly and knowledgeable staff, timely resolutions, and agile development cycles.
We take pride in offering the best customer service in the industry. Our calls are answered the old fashioned way—by a live person. We do not use interactive voice response. And our team of support consultants provides award-winning, knowledgeable, and friendly service.
Work for a Software Technology Leader that’s Known for its Employee Satisfaction!
Headquartered in Eden Prairie, Minnesota, HelpSystems is known for its innovative software, world class customer support, and its global employee commitment and satisfaction. Employees choose HelpSystems for a number of reasons, but their respect for one another and the day-to-day ability to positively impact the business are key reasons employees stay with HelpSystems and experience years of career enjoyment.
What We Do
We're looking for talented professionals with a passion for developing, supporting, and selling systems and network management, business intelligence, and security and compliance software for the IBM i and Power Systems market. In addition, we are aggressively growing our MultiPlatform business, giving our employees the ability to advance their careers amongst multiple software brands. If you land at HelpSystems, expect a fun, fast-paced work environment that rewards integrity, commitment, and kindness. Named one of Star Tribune's Top Workplaces in Minnesota, HelpSystems employees enjoy their own offices and a relaxed business environment. That’s right, no cubicles are found at our Corporate Eden Prairie, MN office!
What We Offer
HelpSystems provides an extensive benefits package that includes comprehensive insurance, educational assistance, and an employer-matched 401(k) plan. Benefit gems include:
- No waiting for benefits to kick-in. They are effective Day 1!
- Medical Plan options, including a HDHP with an HSA, are heavily subsidized by HelpSystems.
- Dental Plan that is 100% subsidized for individual employee enrollment.
- Group Life, Disability, and Voluntary Life Insurance products that give employees financial protection and peace of mind.
- 401(k) Plan that includes an employer match of 50% of the first 10% contributed.
- Educational Assistance Plans that nurture our employee's professional careers, help them explore personal interests, and expand their skills outside of work. For example, we have employees who take guitar lessons and get reimbursed for 80% of their class fee (no kidding!).
- Vitality Wellness solution that rewards employees who are committed to healthy outcomes.
What We Value
Our employees are the most qualified, talented, and knowledgeable professionals in their field. In addition to making stellar coworkers, they are also upstanding community members who share common values:
Commitment to Quality—In 1992 HelpSystems became the first American software company certified under the ISO® 9001 standard and is certified compliant with the updated 9001:2008 standard.
Lending a Hand—Each employee gets one day off per year to participate in a “Good Neighbor” event. Our Good Neighbor Committee has helped build houses, served meals, stocked food shelves, and collected toys and school supplies for local charities and nonprofit organizations.
Professional Advancement—We encourage our staff to learn more by attending workshops and seminars. We also expand careers by offering varied opportunities and/or assignments within HelpSystems.
Extra Perks—The employee organized “Fun Committee” plans regular in-office events and outings to help promote good working relationships among coworkers. Employee favorites include:
- Monthly pizza day
- Tickets to Minnesota Twins baseball games
- Summertime barbecues
- Anniversary recognitions
- Employee meetings that include doses of fun-filled competition
Healthy Living—Studies show that healthy employees are more productive. HelpSystems sponsors a variety of events through its Wellness Committee. We also offer a variety of employee assistance programs, free of charge, to benefit-eligible employees.
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at HelpSystems (Less than a year)RecommendsPositive OutlookApproves of CEORecommendsPositive OutlookApproves of CEO
Great people, great culture, great opportunity for career growth due to the growth the company has been going through.
This is an exciting time to be at HelpSystems.
You will be challenged as the company is constantly growing.
Advice to Management
Keep it up!
Getting an Interview
Getting an Interview
- Declined OfferPositive ExperienceAverage Interview
I applied online. The process took 2 weeks – interviewed at HelpSystems (Eden Prairie, MN) in January 2014.
I had 2 interviews. One with HR and one with the Account Management team. People were super friendly. Worse part was an online assessment you had to take to see how fast you think.
- Give an example of how you turned a negative situation into a positive one. 1 Answer
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