Higher One Reviews

3.0
Rating Trends
Recommend to a friend
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Marc Sheinbaum
6 Ratings
  • Seasonal Customer Care Support Agent

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Home Based Customer Care Agent
    Former Employee - Home Based Customer Care Agent

    I worked at Higher One part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    - Work From Home, part-time hours, M-F only...no weekends. - Great help in finding answers through chat rooms - Relatively easy to understand interfaces for providing customer support and explaining steps to callers so they can access their accounts online.

    Cons

    - pay will seem low to those accustomed to earning in the teens or better - seasonal work is a short time-frame - Adherence req's are extremely difficult to keep within expected parameters

    Advice to Management

    - consider pay increases for returning agents


Higher One Interviews

Interview Experience

Interview Experience

83%
5%
11%

Getting an Interview

Getting an Interview

83%
5%
5%

Interview Difficulty

2.4
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Campus Support Specialist Interview

    Anonymous Interview Candidate in New Haven, CT
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Higher One (New Haven, CT).

    Interview

    Scheduled a time to conduct a phone interview. Received the call at the exact time. Talked for about 20-30 minutes about myself. Told that will have a second phone interview, and depending on how that goes a third in-person interview.

    Interview Questions

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Additional Info

Unlock Profile
Website www.higherone.com
Headquarters New Haven, CT
Size 1000 to 5000 Employees
Founded 2000
Type Company - Public (ONE )
Industry Finance
Revenue $100 to $500 million (USD) per year

The higher ambition at Higher One Holdings is to facilitate higher education payments. The company provides payment processing and disbursement services to colleges and universities and their students. Designed to make financial transactions in higher education settings more efficient, the company's suite of offerings includes OneDisburse, which more than 500 US schools use to electronically distribute financial aid and other funds to students. For students, it offers the OneAccount banking service, a deposit account and debit card. The company also provides online ... More

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