Home Retail Reviews

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John Walden
3 Ratings
  • Helpful (1)

    Awful Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Stafford, TX
    Former Employee - Customer Service Advisor in Stafford, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Home Retail part-time (More than 10 years)


    Staff Discount - a whopping 10%, 20% at Homebase. Share Save Scheme Free Drinks Free car parking On site canteen Discounted products with Unilever


    The staff are expected to give their lives to the company. The flexible working rota is all one-sided to suit the company, then you get an e-mail telling you that if you don't like it there are plenty more people who would be happy to take your place! You progress by who you know, not what you know. The team leaders are mostly bone-idle and couldn't do a customer service advisers job if their life depended on it. The management are bullies from the call centre manager down. The work is stressful, repetitive and monotonous, you are managed and watched constantly, you are open to abuse from customers and no support from the team leaders. The whole set up is unprofessional and the targets are unrealistic. You are treated like children, the pay is abysmal, and the staff are dispensable. Morale is constantly low, the average age of the team leaders is about 24, and their professionalism (or lack of it) is questionable to say the least. .

    Advice to Management

    Move the CSLs around a bit. Stop the cliquey, gossiping, giggling culture and employ team leaders and managers who can set an example and treat the staff like human beings.

Home Retail Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Human Resources Interview

    Anonymous Employee in Milton Keynes, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied through a staffing agency. The process took 2 days. I interviewed at Home Retail (Milton Keynes, England (UK)) in January 2015.


    Simple and fast interview process. Two competency based interviews within two days. First interview was with a two person panel, one person was the team leader and the other an experienced colleague. The second interview was with the department manager. Offered the job at the end of the second interview.

    Interview Questions

    • How my previous experience related to the job being advertised.   Answer Question

Home Retail Awards & Accolades

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Additional Info

Website www.homeretailgroup.com
Headquarters Milton Keynes, United Kingdom
Size 10000+ Employees
Founded Unknown
Type Company - Public (HMRLF)
Industry Retail
Revenue $5 to $10 billion (USD) per year
Competitors Unknown

Home Retail Group (formerly Argos Retail Group) has UK homeowners covered from the inside, out. The company (commonly referred to as HRG) runs the 750-store Argos general merchandise chain, catalog and website, and the do-it-yourself (DIY) retail chain Homebase, with about 340 locations throughout the UK. Argos, founded in 1973, offers more than 16,000 general merchandise products and is a leading retailer of jewelry, small home appliances, sporting equipment, and toys. Homebase, which joined the group in 2002, is England's second-largest DIY chain (behind ... More

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