Hospital Shared Services

  www.hss-us.com
  www.hss-us.com
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Hospital Shared Services Reviews

13 Reviews
2.6
13 Reviews
Rating Trends

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George R Schiel
3 Ratings
  1. 1 person found this helpful  

    Hospital Security Officers - Knights in Shining Polyester

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Shift Supervisor (Sergeant)  in  Denver, CO
    Current Employee - Security Shift Supervisor (Sergeant) in Denver, CO

    I have been working at Hospital Shared Services full-time for more than 5 years

    Pros

    - The job of protecting medical staff, patients, and visitors is an honorable one.
    - Highest starting pay for entry-level Security work (around $12/hr).
    - Meet lots of interesting and educated people at the work site.
    - Despite the job's inherent risk of injury, the work itself is usually very easy.
    - PRIDE reward system gives small monetary bonuses for employees who are recognized for exemplary work.
    - Lots of preparatory training for future Supervisors and Site Leaders (AKA: Sergeants & Lieutenants). The company's industry knowledge is very obviously extensive.
    - Company provides decent outerwear for cold temperatures (a big bonus in Denver).
    - Company sends out a basic annual fiscal report to all employees each year.

    Cons

    - Rigid, unyielding demerit-based attendance policy, possibly written by Stalin himself.
    - Very few advancement opportunities - A typical facility has 20-40 officers, and 1-3 supervisors.
    - Often a thankless job, your extra efforts typically go unnoticed by clients & coworkers.
    - Recruiting department passes over good hire candidates to exceed affirmative action requirements. If you're an African native, HSS will hire you with no questions asked.
    - For a job where hand-to-hand combat is a strong possibility, HSS provides very little training material. One hour of training each year, to be exact, and many of their techniques are of questionable efficacy. In 5+ years with the company, I have seen 16 of my fellow officers TKO'd by hostile patients/visitors.
    - No raises for officers in the last 3 years -- The company must individually negotiate annual raises with each hospital's administration team, and often makes zero effort to do so.
    - Every year, Catastrophic Leave requirements are tightened further. If your sister dies right now, you will not be granted time off to even attend the funeral. This is not embellished, it is written in the employee handbook.
    - Years of good employee evaluations, PRIDE rewards, and support from your supervisor are all thrown away when 1 secret shopper doesn't like how your uniform shirt fits. The secret shoppers employed by HSS seem to feel they haven't done their job until they've written something negative about you. A secret shopper once gave one of my fellow officers a score of 25% because the officer identified them as a secret shopper. In other words, the officer's valuable perceptiveness was thoroughly punished because one incompetent Shopper couldn't maintain her simple ruse.

    Advice to ManagementAdvice

    1. Secret shoppers are capable of half-assing their jobs too. Take their reports with a grain of salt. Asking if there is anything else I can do for someone is a frivolous gesture when their stated concerns have all been satisfied. Only secret shoppers look for this; it would annoy any 'real' guest to the facility. Any officer with half of a working brain can tell when there is something else to be resolved with a guest. The ones without working brains can get flushed out by employee evaluations, drug screens, and 'real' complaints (or just a better hiring process).

    2. I know the economic climate is restrictive, but you're not saving any money with these cheap uniforms. They wear out in a matter of weeks/months and have to be replaced en masse. In the interim you have a ton of officers walking around out there in threadbare, worn-out uniforms. Go back to the blue pants and jackets from before 2008 so that we don't look like ambulance drivers -- This causes undue confusion at a surprising frequency, not to mention that it would be nice to have our appearances taken seriously again. We look a bunch of Paul Blarts.

    3. What happened to the Security RAP? That was the most meaningful literature HSS has ever routinely sent to its employees. I imagine cost-cutting is the culprit once again.

    Recommends
    Neutral Outlook

Hospital Shared Services Interviews

Updated Aug 23, 2014
Updated Aug 23, 2014

Interview Experience

Interview Experience

75%
25%
0%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

1.5
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Security Shift Supervisor Interview

    Anonymous Interview Candidate  in  Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied online. The process took 2 weeks - interviewed at Hospital Shared Services in June 2011.

    Interview Details

    Interviewed for an internal position. After online application, spoke to HR, then to the Facility Supervisor/Manager via phone. We then met onsite and toured the facility as well as meeting some of the team I'd manage if I got the job. I was able to have some good discussions about pros and cons of the facility I was at vs the one I was going to, along with differences in shift scheduling, equipment etc. I Received my offer a couple of days later.

    Interview Questions
    • Nothing too difficult - standard questions about team management, client relations, and dealing with difficult patients or visitors. Be upfront about any past disciplinary or counselling you received in the company, and explain what happened as well as how you've improved since then.   Answer Question
    Negotiation Details
    No negotiation, fixed pay rates. Main thing we discussed was a suitable start date which was coordinated with my current facility.
    Accepted Offer
    Positive Experience
    Easy Interview

Hospital Shared Services Awards & Accolades

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Additional Info

Edit Profile
Website www.hss-us.com
Headquarters Denver, CO
Size 500 to 999 Employees
Founded Unknown
Type Unknown
Industry Business Services
Revenue Unknown / Non-Applicable per year
Competitors Unknown

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