ICT Group Reviews

21 Reviews
3.0
21 Reviews
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ICT Group Chairman, President, and CEO John J. Brennan
John J. Brennan
15 Ratings
  1.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICT Group full-time

    Pros

    The best way to improve customer service skills. Well trained. Everytime something new comes up immediately get trained.

    Cons

    Sometimes they put lot of pressure on you to get things correct. Instead of working out as a team.

    Neutral Outlook

ICT Group Interviews

Interview Experience

Interview Experience

100%
0%
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Getting an Interview

Getting an Interview

50%
50%

Interview Difficulty

1.5
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Conway, AR
    Anonymous Interview Candidate in Conway, AR
    Application Details

    I applied in-person. The process took a dayinterviewed at ICT Group in June 2009.

    Interview Details

    Interview was really easy. She read questions from a sheet and wrote down the responses. Have a few examples about how you respond under pressure and how you would deal with a difficult person. She then described the job position and asked if I would be able to do it.
    "Tell me about youself..."
    "how do you handle pressure?"
    "Can you deal with difficult people?"
    "Do you get along well with others?"
    "How would you calm a person down?"

    Interview Questions
    • Tell me about yourself. Really that was about the most difficult.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

ICT Group Awards & Accolades

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Additional Info

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Website www.ictgroup.com
Headquarters Newtown, PA
Size 5000+ Employees
Founded Unknown
Type Company - Public
Industry Business Services
Revenue $100 to $500 million (USD) per year

Who's that calling during supper? Could be ICT Group. The global customer management company handles outgoing and incoming calls from more than 40 contact centers in the Americas, Europe, and the Asia/Pacific region. Services include customer care, telesales, technical support, database marketing, data collection, and e-commerce support for clients in such fields as insurance, financial services, information technology, pharmaceuticals, and telecommunications. ICT's clients have included Rogers Communications (which made up 10% of revenues in 2008), Pfizer, and Virgin... More

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