ICT Group

www.ictgroup.com

ICT Group Reviews

22 Reviews
3.1
22 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ICT Group Chairman, President, and CEO John J. Brennan
John J. Brennan
16 Ratings
  •  

    Customer Service Mortgages Account Status Assistance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICT Group

    Pros

    Good pay benefits Good Feedback

    Cons

    Firm lost account for this location Got Laid Off

    Advice to ManagementAdvice

    IMPROVE feed back better focus groups!

    Recommends
    Neutral Outlook
    Approves of CEO

ICT Group Interviews

Interview Experience

Interview Experience

100%
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Getting an Interview

Getting an Interview

50%
50%

Interview Difficulty

1.5
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Conway, AR
    Anonymous Interview Candidate in Conway, AR
    Application Details

    I applied in-person. The process took a dayinterviewed at ICT Group in June 2009.

    Interview Details

    Interview was really easy. She read questions from a sheet and wrote down the responses. Have a few examples about how you respond under pressure and how you would deal with a difficult person. She then described the job position and asked if I would be able to do it.
    "Tell me about youself..."
    "how do you handle pressure?"
    "Can you deal with difficult people?"
    "Do you get along well with others?"
    "How would you calm a person down?"

    Interview Questions
    • Tell me about yourself. Really that was about the most difficult.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

ICT Group Awards & Accolades

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Additional Info

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Website www.ictgroup.com
Headquarters Newtown, PA
Size 5000+ Employees
Founded Unknown
Type Company - Public
Industry Business Services
Revenue $100 to $500 million (USD) per year

Who's that calling during supper? Could be ICT Group. The global customer management company handles outgoing and incoming calls from more than 40 contact centers in the Americas, Europe, and the Asia/Pacific region. Services include customer care, telesales, technical support, database marketing, data collection, and e-commerce support for clients in such fields as insurance, financial services, information technology, pharmaceuticals, and telecommunications. ICT's clients have included Rogers Communications (which made up 10% of revenues in 2008), Pfizer, and Virgin... More

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