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ICT Group Reviews

3.0
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Recommend to a friend
Approve of CEO
ICT Group Chairman, President, and CEO John J. Brennan
John J. Brennan
16 Ratings
  • Customer Service Mortgages Account Status Assistance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay benefits Good Feedback

    Cons

    Firm lost account for this location Got Laid Off

    Advice to Management

    IMPROVE feed back better focus groups!


ICT Group Interviews

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

66%
33%

Interview Difficulty

1.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Employee in Conway, AR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at ICT Group (Conway, AR) in June 2009.

    Interview

    Interview was really easy. She read questions from a sheet and wrote down the responses. Have a few examples about how you respond under pressure and how you would deal with a difficult person. She then described the job position and asked if I would be able to do it. "Tell me about youself..." "how do you handle pressure?" "Can you deal with difficult people?" "Do you get along well with others?" "How would you calm a person down?"

    Interview Questions

    • Tell me about yourself. Really that was about the most difficult.   Answer Question

ICT Group Awards & Accolades

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Additional Info

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Website www.ictgroup.com
Headquarters Newtown, PA
Size 5000+ Employees
Acquired By SYKES
Founded Unknown
Type Company - Public
Industry Business Services
Revenue $100 to $500 million (USD) per year

Who's that calling during supper? Could be ICT Group. The global customer management company handles outgoing and incoming calls from more than 40 contact centers in the Americas, Europe, and the Asia/Pacific region. Services include customer care, telesales, technical support, database marketing, data collection, and e-commerce support for clients in such fields as insurance, financial services, information technology, pharmaceuticals, and telecommunications. ICT's clients have included Rogers Communications (which made up 10% of revenues in 2008), Pfizer, and ... More

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