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3.4
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ING Direct Chairman, President, and CEO Arkadi Kuhlmann
Arkadi Kuhlmann
91 Ratings
  • Customer Service Mortgage Customer Service Series 7 Licensed Customer Service Project Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Achiever in Wilmington, DE
    Former Employee - Achiever in Wilmington, DE

    I worked at ING Direct full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Under the leadership of Arkadi and Jim (prior brand that included a lion) it was the best job I ever had and I am thankful for the culture that helped me develop into the man I am today. Each day was primarily spent thinking of how to wow our customers. Was an awesome place to work and develop.

    Cons

    Still establishing corporate culture. Split between legacy ING Direct resources locally that built the foundation of the brand and corporate office in Virginia that are attempting to leverage the magic.

    Advice to Management

    To the extent possible, allow it to live as an island without unnecessary corporate influence. There's a reason that an orange branded Dutch bank (that is fond of lions) received healthy dividends in return from their investment in this electronic pioneer in digital banking. Hypothetically, if you allow for some redundant personnel within a homegrown organic culture primed to innovate you might be surprised at the insights you can gleam. It's a unique resource that needs proper accounting controls but whose creativity is strangled by any unnecessary bureaucracy.


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Additional Info

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Website www.capitalone360.com
Headquarters Wilmington, DE
Size 500 to 999 Employees
Acquired By Capital One
Founded 2000
Type Subsidiary or Business Segment
Industry Finance
Revenue $25 to $50 million (USD) per year

Orange you glad you can count on ING Bank? The company, better known as ING Direct, offers the Orange Savings Account, which boasts higher-than-average interest rates and one of the highest yields in the industry. Doing business in the US via the Internet, over the phone, by ATM, and by mail, ING Direct also offers certificates of deposit, individual retirement accounts, home mortgages, and paperless checking accounts. For businesses, ING Direct offers savings accounts, CDs, and 401(k) plans. The bank offers online brokerage services through ING Direct Investing (formerly ... More

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