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“Customer Service Mortgage Customer Service Series 7 Licensed Customer Service Project Coordinator ”
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at ING Direct full-time (More than 5 years)RecommendsPositive OutlookApproves of CEORecommendsPositive OutlookApproves of CEO
Under the leadership of Arkadi and Jim (prior brand that included a lion) it was the best job I ever had and I am thankful for the culture that helped me develop into the man I am today. Each day was primarily spent thinking of how to wow our customers. Was an awesome place to work and develop.
Still establishing corporate culture. Split between legacy ING Direct resources locally that built the foundation of the brand and corporate office in Virginia that are attempting to leverage the magic.
Advice to Management
To the extent possible, allow it to live as an island without unnecessary corporate influence. There's a reason that an orange branded Dutch bank (that is fond of lions) received healthy dividends in return from their investment in this electronic pioneer in digital banking. Hypothetically, if you allow for some redundant personnel within a homegrown organic culture primed to innovate you might be surprised at the insights you can gleam. It's a unique resource that needs proper accounting controls but whose creativity is strangled by any unnecessary bureaucracy.
Getting an Interview
Getting an Interview
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Orange you glad you can count on ING Bank? The company, better known as ING Direct, offers the Orange Savings Account, which boasts higher-than-average interest rates and one of the highest yields in the industry. Doing business in the US via the Internet, over the phone, by ATM, and by mail, ING Direct also offers certificates of deposit, individual retirement accounts, home mortgages, and paperless checking accounts. For businesses, ING Direct offers savings accounts, CDs, and 401(k) plans. The bank offers online brokerage services through ING Direct Investing (formerly ...