ING Direct UK

ING Direct UK Reviews

4 Reviews
4 Reviews

Recommend to a friend
Approve of CEO
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John de Wit
1 Rating

    Best student job ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Associate in Cardiff, Wales (UK)
    Former Employee - Customer Service Associate in Cardiff, Wales (UK)

    I worked at ING Direct UK


    I worked as a part-time Customer Service Associate in the Cardiff call centre when I was a student. There was an awesome working environment--nearly everyone was cheerful and friendly all the time, the team leaders worked really hard to make sure everyone felt valued and had incentives to work hard, benefits were very good and the pay was about 50% more than similar jobs. The training was ongoing and very comprehensive, and it was easy to contact management staff in case of queries or problems. I really don't think you could beat it for a part-time job at uni.


    The minimum part-time hours were 15/week, which is quite a lot to do alongside a degree. I'd suggest quitting early in your final year at uni to preserve your sanity and not get too stressed. Hours were slightly less flexible than you'd expect from a similar job, but not unreasonably so. When I left at the end of 2006, a lot of extra products were being offered but the staff hadn't been increased significantly, so it got very busy and hectic; I don't know if this has now been rectified.

    Advice to ManagementAdvice

    Make sure you have enough people manning the phones; otherwise, great job!

    No opinion of CEO

ING Direct UK Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Team Leader Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 4+ weeksinterviewed at ING Direct UK.

    Interview Details

    2 face to face interviews,
    very competent managers,
    very relevant questions,
    effective format

    Interview Questions
    Declined Offer
    Positive Experience
    Difficult Interview

ING Direct UK Awards & Accolades

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Additional Info

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Headquarters Reading, United Kingdom
Size Unknown
Founded Unknown
Type Subsidiary or Business Segment
Industry Finance
Revenue Unknown / Non-Applicable per year
Competitors Barclays, HSBC Holdings, cahoot

ING Direct UK provides savings accounts, mortgages, and home insurance to some one million consumers via the Internet and telephone. A subsidiary of Amsterdam-based financial services giant ING Groep, the bank offers traditional savings accounts and individual savings accounts (ISAs), as well as fixed- and variable-rate residential mortgages and home insurance. Because the bank has no brick-and-mortar branches, it is able to pass operational cost savings on to its customers by offering competitive interest rates on its ING Direct Savings Accounts, which are among the... More

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ING Direct UK

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