IPSoft

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IPSoft Reviews

170 Reviews
3.1
170 Reviews
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IPSoft President and CEO Chetan Dube
Chetan Dube
117 Ratings
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    Your Biggest Strength or Weakness here is your Attitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IPSoft full-time (less than a year)

    Pros

    1) Coming in, the pay, benefits, and incentives in this company are excellent. They meet and exceed my expectations and appear to be very much at the industry standard.
    2) The general environment and culture is fairly relaxed and it is not difficult to seek and receive assistance from any of the other teams if I need to engage them. It can be daunting to reach out at first, but once you learn how to communicate and with whom to speak, it's not so hard.
    3) Within my team and within my office there is a fairly open door to management. Most management is relaxed enough to accept your questions and suggestions and respond to them with helpful information. This is excellent, and I'm very impressed at how open the communication is allowed to be.
    4) This is an IT management company that has its fingers in many different IT operations around the world. You will be exposed to everything under the sun, and the opportunities for personal growth and learning are limitless.
    5) The company talks about itself as a meritocracy, and I believe this to be true. Hard work is promptly rewarded with praise and additional responsibilities, and potentially incentives.
    6) From my observations, IPsoft puts a lot of effort into its facilities at all of its offices. They tend to go for nice skyscraper offices wherever they have an operation and they invest a lot into making it a nice and pleasant place to work.
    7) The company's operational framework is very loose and appears to be intentionally left undefined in a lot of areas. This means that you are given a great deal of freedom in how you choose to execute your duties (just so long as they get done).

    Cons

    1) IPsoft does not appear to invest much into training and onboarding its new staff. You are given some computer courses to go through that skim over the crust of what the company does, and then you are introduced to the tasks of your role and expected to grow into it on your own. Given the huge scope of what IPsoft does and the massive amount of knowledge that you will eventually have to acquire to fully grow into your role, this leads to a great deal of initial frustration - even for successful employees.
    2) At first, IPsoft's internal communications and escalation paths appear very opaque and confusing, and it isn't always clear who performs what role within the company. Similar to the last point, this leads to a great deal of frustration on the part of newer employees. This is fairly easy to overcome if you're willing to swallow your fear, learn how to find information, and reach out if needed.
    3) Referring to point 7 of the pros, the loose and undefined framework also represents a challenge to the employees who expect better defined procedures and tighter management of their workdays. You have to assume a great deal more responsibility in your day to day work to communicate and engage other teams, troubleshoot, and plan out your tasks. There is a distinct success gap between those who expect their work to be defined for them and those who are willing to define their own work. In short, self starters - who are willing to assume all that responsibility - are the most successful.
    4) And of course, since the company is highly successful and presents a good product, it is growing rapidly and is experiencing a lot of growing pains.

    To summarize, the company offers great incentives, rewards for hard work, great opportunities for personal growth, and a very loose framework in which to accomplish your tasks. The looseness of it all, however, also represents the biggest challenge to newcomers who aren't used to having that much responsibility. By that, I mean responsibility for ensuring good communication with others in the company, responsibility for taking on new tasks and planning them out to completion, and responsibility for learning what they need to learn to get the work done.

    The best analogy that I can make is that, for many, coming to this company is a lot like going to college after completing high school. In high school, your day is tightly controlled and well defined, with your parents to guide you along the way. In college you assume the responsibility for defining your day, your workloads, and how you will get that A, and no one will pick things up if you fail. You either sink or swim; you can't just float along, and the ones who are willing to assume more responsibility and learn how to make it work are more likely to swim than those who don't want to.

    Advice to ManagementAdvice

    1) Continue seizing the day and rewarding excellence.
    2) At the same time, though, don't overheat the company through crazy rapid expansion. In lieu of that, continue to hire like mad.
    3) Adjust roles for team leaders and department heads so that they have more bandwidth to guide and give direction to their subordinates.
    4) Too much of the company's fortunes rest on the shoulders of too few people, who represent single points of failure at high levels. Work on delegating and/or teaching others on how to do what they do, so that the operation can function more smoothly during off hours.

    Recommends
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IPSoft Interviews

Updated Feb 10, 2015
Updated Feb 10, 2015

Interview Experience

Interview Experience

37%
31%
31%

Getting an Interview

Getting an Interview

42%
32%
12%

Interview Difficulty

2.9
Average

Interview Difficulty

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Average

Easy
  1. 1 person found this helpful  

    Cisco Network Engineer Interview

    Anonymous Employee in New York, NY
    Anonymous Employee in New York, NY
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at IPSoft in February 2015.

    Interview Details

    Overall, the IPSoft interview process was somewhat chaotic, yet very fair and low-pressure. It took two days from the time I submitted my resume to get a email response from HR. From there, it took over a week (and a dozen or so emails traded back and forth) to have my HR phone screen, as the HR rep was insanely busy and thus unable to honor the fist two telephone appointments we had. On the third appointment, he called 10 minutes late, and alll he asked over the phone was, "What do you know about our company?" and "Why are you looking to change jobs?". It barely lasted 3 minutes.

    From there, I had another phone screen with the hiring manager, this one involving technical questions and lasting about 20 to 25 minutes. Like the HR rep, the hiring manager called about 10 minutes past the appointment time.

    Finally, three days after my second phone screen, I had my in-person interview at company headquarters. I was asked to fill out a job appication form, then met with the hiring manager from over the phone, along with an engineer from his group. He had a very friendly, welcoming demeanor to him, asking me how my day was going and even complimenting me on my attire! The technical questions he asked in-person were considerably more in-depth and rigorous than the ones he asked over the phone, yet the tone of the interview was low-key and easygoing. Unfortunately, I got nervous and couldn't think straight, so I froze up and couldn't answer questions that were well within my realm of knowledge.

    In the end, I was turned down by IPSoft, but I don't have any hard feelings towards them. However disorganized their recruiting process is, I can't say they didn't give me a fair chance. I hope to re-apply to this company in the near future.

    Interview Questions
    • What is VTP?
      What are the general steps involved in resetting a lost password on a Cisco router or switch?
      How would you troubleshoot high latency and sporadic connectivity outages over a T1 connection?
      If two OSPF routers aren't directly connected via a physical link, how would you establish an adjaency between them?
       
      Answer Question
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Additional Info

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Website www.ipsoft.com
Headquarters New York, NY
Size 1000 to 5000 Employees
Founded 1998
Type Company - Private
Industry Information Technology
Revenue $25 to $50 million (USD) per year
Competitors IBM

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