IPowerWeb Reviews

6 Reviews
2.3
6 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
1 Rating
  1.  

    A great employer headed in the wrong direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Support in Phoenix, AZ
    Current Employee - Technical Support in Phoenix, AZ

    I have been working at IPowerWeb

    Pros

    The company has extremely flexible work schedules, which makes it great for local college students. The low level managers recognized talent and promoted smart techs. This led to an efficient higher-level support team.

    Cons

    Upper level management moved support into a model of sales-support. There really has never been a worse idea than trying to upsell to angry people who don't feel like they got their money's worth from you in the first place. It's one thing to recognize the sales of techs when they were necessary to solve a problem, but letting go of techs who are good problem solvers who didn't meet a sales quota is a poor business decision. Ultimately, the quality of the support team suffered, and employee churn in the support department accelerated.

    Advice to ManagementAdvice

    De-emphasize sales-support. Get techs who know how to quickly solve issues. It's rough to implement low call times on front line techs, but if that's what it takes to select the cream of the crop, that's going to be the smartest move. The techs who can recognize patterns quickly are going to be the techs who are going to satisfy the most customers. The more satisfied customers you have, the fewer people you're going to have to hire in retention. I just wish that upper management would've understood that.

    Recommends
    Disapproves of CEO

IPowerWeb Interviews

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

50%

Interview Difficulty

4.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Technical Support/Sales Interview

    Anonymous Employee in Phoenix, AZ
    Anonymous Employee in Phoenix, AZ
    Application Details

    The process took 2 weeksinterviewed at IPowerWeb in March 2011.

    Interview Details

    I was first called after submitting an online application for the position. This consisted of a basic phone interview with your standard customer service and sales related experience questions. After this I was asked to come in for a in-office interview. I was interviewed by 3 different individuals, one after the next asking a battery of questions about my previous experience related to the job. About a week later I was sent an email explaining they had filled the position with a more qualified candidate.

    Interview Questions
    • Tell me about a time you had to diffuse an angry customer?   Answer Question
    No Offer
    Positive Experience
    Difficult Interview

IPowerWeb Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add an award

Additional Info

Unlock Profile
Website www.ipowerweb.com
Headquarters Tempe, AZ
Size 150 to 499 Employees
Founded Unknown
Type Company - Private
Industry Telecommunications
Revenue $25 to $50 million (USD) per year
Competitors Unknown

Work at IPowerWeb? Share Your Experiences

IPowerWeb

 
Click to Rate
or