IRT

www.callcenter.com

IRT Reviews

30 Reviews
2.1
30 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Richard Eychner
14 Ratings
  •  

    Great learning opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training
    Former Employee - Training

    I worked at IRT full-time (more than 5 years)

    Pros

    I enjoyed IRT because of the interaction with caring directors and with my managers. Call centers are not easy, there is constant change, but the upper management and managers I worked with were consistent, positive and very supportive of growth. A number of employees did very well with the tuition reimbursement program also.

    Cons

    The physical environment is not always sanitary.

    Recommends
    Approves of CEO

IRT Interviews

Interview Experience

Interview Experience

71%
14%
14%

Getting an Interview

Getting an Interview

68%
31%

Interview Difficulty

2.4
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Miramar, FL
    Anonymous Interview Candidate in Miramar, FL
    Application Details

    I applied in-person. The process took 4 daysinterviewed at IRT.

    Interview Details

    At first you had to fill out a form on a computer. Typical application stuff like name and phone number. Then once completed you sat around for a different computer to become available to take a "test" the test was basically being able to find info on a website. Then I was told that because I passed that "Test" I would have an interview. At this point in time I had been there for over an hour. I sat around waiting for an interview for about 3 more hours when i was told that I wouldn't be getting an interview that day and I should come back the next day.

    When I came back the next day, it was more waiting. I waited for another one to two hours to be seen and when I finally was I had resumé in hand and was told that it wasn't necessary and that I should save it! Never in my life had a resumé been turned away during the interview process! Anyway, typical interview questions were asked... What are your greatest strengths, when was a time you overcame adversity, nothing to out of the ordinary. After that was over I was told to come back the next day for another interview.

    I cam back for a third time and had another interview that was much shorter than the first, but along the same lines, where they just asked general information of me. I was then told that I was hired and that training started the following Monday at 11:00 A.M and would last several weeks. I had made plans accordingly and prepared for my upcoming training. Low and behold I was called Sunday night and told that the schedule had been changed from 11:00 A.M. to 9:00 A.M. When I reported for training with several other new hires, we were told that the training schedule would be changed yet again, but the weren't sure of when and how it would be changed, but they'll let us know when it does.

    Finally on Friday they told us that the training schedule was being changed again, starting the following Monday. All in all, it had been changed 4 times from the day I was hired to the time I finished training

    Negotiation Details
    No, they offered an amount and it was take it or leave it.
    Accepted Offer
    Negative Experience
    Easy Interview

IRT Awards & Accolades

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Additional Info

Unlock Profile
Website www.callcenter.com
Headquarters Lauderdale Lakes, FL
Size 1000 to 5000 Employees
Founded 1993
Type Company - Private
Industry Business Services
Revenue $100 to $500 million (USD) per year
Competitors Unknown

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