I worked at ISN SoftwareRecommendsPositive OutlookApproves of CEORecommendsPositive OutlookApproves of CEO
The training program is very thorough. You get lots of preparation and get to grow close with other new hires. Upper management has an open door policy and is very supportive. Pay is good but hours are long (heard this may be improving with new flex scheduling and vacation time off). Fun, young culture and lots of great people at the company. Also, get to travel quite a bit which is nice if you want to. Along these lines fun quarterly events, christmas party etc. Great place to begin your career
Everyone starts in a Customer Service role basically an upscale call center. Expect to hear the good, bad and ugly from customers so you will need tough skin and can't take things personally. Like a number of organizations there is a political aspect to moving up in the organization. Sometimes it is who you know and who you become favorities with. Metrics or hard work and results may not always matter. Biggest weakness outside of work/life balance (may be irmproved as previously stated) is the little to no training for middle management. A number of bad managers who just micro manage to no end. Great to promote from within but you have to give them the proper skills and training and also know when someone isn't cut out to be managing.
Advice to Management
Keep doing what you have been doing lately. The product is successful but it's important to keep people around as well through giving them a work/life balance and listening to not only the supervisors but the employees who have been there 2. 3 and 4 years. Weed out the micro managers. Plenty of good supervisors out there that do not have to intimidate and control to be successful. Give newly hired supervisors the training and skills needed to succeed. This is a big transition so just promoting and on the job training isn't enough.
Getting an Interview
Getting an Interview
- Accepted OfferPositive ExperienceAverage Interview
I applied through college or university. The process took 2+ months – interviewed at ISN Software (Dallas, TX).
I first met with them at a school career fair, then an on-campus interview preceded by a meet-n-greet the night before. The meet-n-greet was very laid back at a hip local pub, and all the employees there were so friendly and willing to answer any questions about the following interview/company. The on campus interview was brief (~30 mins) and the questions were pretty standard, but don't be surprised if you get a kind of weird/funny question. The second round of interviews is in-house at their Dallas headquarters. Overall, this was an awesome experience - you get to tour their office space, see where you'll be working if hired, and even speak with the CEO. This round is pretty intense, consisting of 3 rounds ("speed dating" interviews, presentations, and a Q&A panel w/ new hires). Like w/ the first round, there's a reception the night before, which is when you get to tour the office and hang out/talk with the employees in a casual setting before the big interview. The whole recruiting process reminded me a bit of greek rush; very fast paced, exhausting, and exciting all at the same time. You talk to so many people and constantly need to be on your toes. Ask smart questions (about travel, the transition to moving to Dallas, about projects you may do, challenges on the job, etc.) and take lots of notes. They like to see that everyone is enthusiastic and engaged - like not only a good and intelligent worker, but also a fun, vibrant person who will fit the company culture.
- What makes you nervous? How would you explain what a database is to a little kid? How many times does the hour and minute hand cross on a clock in a given day? How many quarters does it take to reach the top of the empire state building? What song describes your work ethic? 1 Answer
ISN Software designs, develops, markets, and supports software for data collection, content management, document management, and data processing.