Intelicare Direct

www.intelicaredirect.com

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Intelicare Direct Reviews

20 Reviews
4.6
20 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gabriel Bristol
18 Ratings
  •  

    An Honest Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Care Representative in Las Vegas, NV
    Current Employee - Member Care Representative in Las Vegas, NV

    I have been working at Intelicare Direct full-time (less than a year)

    Pros

    This is an honest company. Here's what I mean... The work isn't glamorous. It's taking inbound calls from customers all day. Sometimes the customers are nice, sometimes they're not, but that's true with ANY job. The company is honest about that and gives you skills to handle it (where else do you get taught on how to handle an angry customer? That's a skill I have learned here that I can take wherever I go...). They're also honest about the work itself, how it can be a little repetitive. Because of that you know EXACTLY what you're getting into when you get hired here. There's no surprises. I guess the best part is that because the company is honest about all those things, they do a LOT of things to try and make it fun. The result is that this is a pretty cool place to work to earn a paycheck.

    Cons

    I work in the Las Vegas office. We're a pet-friendly office and sometimes accidents happen, which means that the carpet could use a refresher. Otherwise, the place is nice and big and there's plenty of parking.

    Advice to ManagementAdvice

    Keep doing what you're doing.

    Recommends
    Positive Outlook
    Approves of CEO

Intelicare Direct Interviews

Updated Nov 10, 2014
Updated Nov 10, 2014

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

44%
27%
27%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1. 2 people found this helpful  

    Customer Service Interview

    Anonymous Employee in San Diego, CA
    Anonymous Employee in San Diego, CA
    Application Details

    I applied through other source. The process took 3+ monthsinterviewed at Intelicare Direct in September 2013.

    Interview Details

    You MUST come with a resume and it must show you meet the minimum qualifications. You then fill out a paragraph on what Good Customer Service means to you. They take you into a room and show you a power point presentation about the company perks and about the business. Then you are taken to a break room given refreshments, and called in one by one for a personal interview. They ask you to tell them a bit about your customer service experience. They ask about past employment and why those jobs ended? Are you looking for something stable? Do you plan to grow with them? They ask you if you have any questions about the process?

    Interview Questions
    • You are asked explain what you would do if someone was being rude to a customer? Would you tell?   View Answer
    No Offer
    Positive Experience
    Average Interview

Intelicare Direct Awards & Accolades

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Additional Info

Website www.intelicaredirect.com
Headquarters Las Vegas, NV
Size 150 to 499 Employees
Founded 2011
Type Company - Private
Industry Business Services
Revenue Unknown / Non-Applicable
Competitors Unknown

Intelicare Direct (formerly Desert Call Connection) is a 3rd party customer service solutions company that offers a seamless customer service experience for businesses' prime assets, their customers. Our clients are companies who need professional, friendly call centers to handle their customer service/retention/sales calls so they can instead focus on growing their companies.

Mission: To provide the best customer service experience in the world, and in so doing, provide the best value to our clients by helping them retain happy customers.

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