Intelicare Direct

  www.intelicaredirect.com
  www.intelicaredirect.com

Intelicare Direct Photos

Our Fun Room for Parties!
Working hard!

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Intelicare Direct Reviews

17 Reviews
4.5
17 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Gabriel Bristol
16 Ratings
  1.  

    The Pay is Fair For the Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Care Representative in San Diego, CA
    Current Employee - Member Care Representative in San Diego, CA

    I have been working at Intelicare Direct full-time (less than an year)

    Pros

    This company does a lot to make sure it's engaging its employees. They have a fun committee, a fun room, and the training is very thorough. The pay isn't great, but it's better than fast food for sure! I would say the pay is fair for the work we do. It's not too high, it's not too low. There is also the opportunity to make a bonus and that's very simple to do. The company has a generic health plan but it's a health plan, and they pay most of it for you, so that's really good.

    Cons

    Parking! Sometimes finding a place to park is a challenge and you have to park on the street.

    Advice to ManagementAdvice

    If there is a way to increase the parking that would be great.

    Recommends
    Positive Outlook
    Approves of CEO

Intelicare Direct Interviews

Updated Nov 10, 2014
Updated Nov 10, 2014

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

44%
27%
27%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1. 2 people found this helpful  

    Customer Service Interview

    Anonymous Employee in San Diego, CA
    Anonymous Employee in San Diego, CA
    Application Details

    I applied through other source. The process took 3+ monthsinterviewed at Intelicare Direct in September 2013.

    Interview Details

    You MUST come with a resume and it must show you meet the minimum qualifications. You then fill out a paragraph on what Good Customer Service means to you. They take you into a room and show you a power point presentation about the company perks and about the business. Then you are taken to a break room given refreshments, and called in one by one for a personal interview. They ask you to tell them a bit about your customer service experience. They ask about past employment and why those jobs ended? Are you looking for something stable? Do you plan to grow with them? They ask you if you have any questions about the process?

    Interview Questions
    • You are asked explain what you would do if someone was being rude to a customer? Would you tell?   View Answer
    No Offer
    Positive Experience
    Average Interview

Intelicare Direct Awards & Accolades

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Additional Info

Website www.intelicaredirect.com
Headquarters Las Vegas, NV
Size 150 to 499 Employees
Founded 2011
Type Company - Private
Industry Business Services
Revenue Unknown / Non-Applicable
Competitors Unknown

Intelicare Direct (formerly Desert Call Connection) is a 3rd party customer service solutions company that offers a seamless customer service experience for businesses' prime assets, their customers. Our clients are companies who need professional, friendly call centers to handle their customer service/retention/sales calls so they can instead focus on growing their companies.

Mission: To provide the best customer service experience in the world, and in so doing, provide the best value to our clients by helping them retain happy customers.

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