Intelicare Direct

  www.intelicaredirect.com
  www.intelicaredirect.com

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Intelicare Direct Reviews

12 Reviews
4.7
12 Reviews
Rating Trends

Recommend to a friend
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Gabriel Bristol
12 Ratings
  1.  

    An awesome place to grow where you don't mind going to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in San Diego, CA
    Current Employee - Assistant Manager in San Diego, CA

    I have been working at Intelicare Direct full-time (more than an year)

    Pros

    Intelicare Direct is a job where you don't wake up every day dreading going to work. There are constantly appreciation events that are a lot of fun and nearly everyone you work with is enjoyable to be around. The culture is amazing and realies heavily on the company's core values (respect, honesty, attention to detail, passionate about helping others, sense of humor, work hard, have fun, goal oriented, team work, and willingness to learn). There are always opportunities to learn new things and move up in the company. The work is easy as long as you put effort into it and show up for work ready on a day to day basis. Plus you can bring your pets to work! I plan on staying here a long while, and it is wonderful that I have a place I feel comfortable enough working for to say that.

    Cons

    I can honestly on think of one thing I believe is a challenge of working here; the paid time off policy. You get a very minimal amount which makes it difficult to take the time to go visit family and friends that live far distances. It is hard to maintain a good standing and be able to pay your bills if you ever decide to take a week off and leave the state. Other than that, no complaints.

    Advice to ManagementAdvice

    Continue the GRRRREAT work!

    Recommends
    Positive Outlook
    Approves of CEO

Intelicare Direct Interviews

Updated Jul 1, 2014
Updated Jul 1, 2014

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

50%
50%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1. 1 person found this helpful  

    Customer Service Interview

    Anonymous Employee in San Diego, CA
    Anonymous Employee in San Diego, CA
    Application Details

    I applied through other source. The process took 3+ monthsinterviewed at Intelicare Direct in September 2013.

    Interview Details

    You MUST come with a resume and it must show you meet the minimum qualifications. You then fill out a paragraph on what Good Customer Service means to you. They take you into a room and show you a power point presentation about the company perks and about the business. Then you are taken to a break room given refreshments, and called in one by one for a personal interview. They ask you to tell them a bit about your customer service experience. They ask about past employment and why those jobs ended? Are you looking for something stable? Do you plan to grow with them? They ask you if you have any questions about the process?

    Interview Questions
    • You are asked explain what you would do if someone was being rude to a customer? Would you tell?   View Answer
    No Offer
    Positive Experience
    Average Interview

Intelicare Direct Awards & Accolades

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Additional Info

Website www.intelicaredirect.com
Headquarters Las Vegas, NV
Size 150 to 499 Employees
Founded 2011
Type Company - Private
Industry Business Services
Revenue Unknown / Non-Applicable
Competitors Unknown

Intelicare Direct (formerly Desert Call Connection) is a 3rd party customer service solutions company that offers a seamless customer service experience for businesses' prime assets, their customers. Our clients are companies who need professional, friendly call centers to handle their customer service/retention/sales calls so they can instead focus on growing their companies.

Mission: To provide the best customer service experience in the world, and in so doing, provide the best value to our clients by helping them retain happy customers.

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