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Intelicare Direct Reviews

4.1
Rating Trends
Recommend to a friend
Approve of CEO
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Gabriel Bristol
25 Ratings
  • The Work Keeps You Busy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in San Diego, CA
    Current Employee - Member Service Representative in San Diego, CA

    I have been working at Intelicare Direct full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This isn't at what I thought a call center was like. All day long all your doing is taking calls. Your not dialing out at all. It's not sales, your not setting appointments or anything like that. I figured it would be a lot different, so that's cool. The only time you have to call someone back is if the call your on gets disconnected. Also, it's so busy that there are a lot of chances for overtime.

    Cons

    The place is 24/7 so some of the shifts you might get aren't that great. But then again, after you been here a while you can ask to switch your shift. If there's room and it's your turn, you can switch your hours and your days off.

    Advice to Management

    The events that you all do are really cool. please keep them coming.


Intelicare Direct Interviews

Interview Experience

Interview Experience

33%
11%
55%

Getting an Interview

Getting an Interview

55%
22%
11%

Interview Difficulty

1.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Member Service Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 daysinterviewed at Intelicare Direct (Las Vegas, NV) in July 2015.

    Interview

    Application process was easy. You can be professional and bring a resume, but you can come without one and still get hired. It is a good first job for someone right out of school, but if you are looking to grow professionally, this is not the place. The Las Vegas office (call center floor) is scruffy and not well kept. I found most of the reps to be well satisfied just staying there with little or no ambition to do anything else, most (not all) seemed not to have any form of higher education. Training is one week because the calls and software is easy to learn if you have worked in a call center before. Also they have mandatory overtime so if your shift is over and you need to leave, you get written up for not staying. It is in the handbook that you don't actually get to read until AFTER you sign off that you have received it. I am no longer with the company.

    Interview Questions

    • Word association in first interview and in second interview I was asked what was the most recent movie I had seen.   Answer Question

Intelicare Direct Awards & Accolades

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Additional Info

Website www.intelicaredirect.com
Headquarters Las Vegas, NV
Size 150 to 499 Employees
Founded 2011
Type Company - Private
Industry Business Services
Revenue Unknown / Non-Applicable
Competitors Unknown

Intelicare Direct (formerly Desert Call Connection) is a 3rd party customer service solutions company that offers a seamless customer service experience for businesses' prime assets, their customers. Our clients are companies who need professional, friendly call centers to handle their customer service/retention/sales calls so they can instead focus on growing their ... More

Mission: To provide the best customer service experience in the world, and in so doing, provide the best value to our clients by helping them retain happy customers.

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